SOFTEN-ing Improves Your Zen but Does NOT Diminish Your Authority
Leading Blog
FEBRUARY 14, 2025
T HINK back to the last difficult conversation you had. What happened? Maybe you lashed out, got defensive, dodged or overexplained; possibly you lied, got passive-aggressive, or completely shut down, unable to talk. Whatever the reaction, I want you to know that its normal. In high-stress interactions, our walls go up, and our armor comes on and were ready to protect ourselves in any way we can.
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