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How To Get Started With Digital Transformation

The Horizons Tracker

Given this mixed record of success and the inherent complexity of adopting technologies that can often be a world away from what you are used to, it’s perhaps understandable that many managers are reluctant to venture down such an uncertain path. Using digital technology to better engage with customers and sell more effectively.

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The Advantages Of Outsourced IT Support For Small Businesses

Strategy Driven

Today’s digital landscape means businesses need a robust IT infrastructure to operate. From producing goods to storing customer details, almost every aspect of your business involves technology. With so much depending on your IT systems, it’s essential to have access to IT support services. Results Driven.

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IT Expenditure: What Should a Realistic IT Budget Look Like in 2020?

Strategy Driven

Streamlined Operations Will Save You Money. As technology gets better, it becomes easier to use the software to our advantage. These streamline operations will allow you to not only better serve your customers, but will save you money as well. Internet Is Faster at Relatively the Same Price.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. Only they have the bird’s eye view of the operations. The following is a guest post by Adrian Davis.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. Only they have the bird’s eye view of the operations. The following is a guest piece by Adrian Davis.

Strategy 267
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How Advanced Analytics Is Changing B2B Selling

Harvard Business Review

While there’s less buzz around business-to-business markets, these innovations are changing the game in B2B as well, even in old-line industries selling what might be considered commodity products. For a deep dive into the elements, see our related HBR article “ The B2B Elements of Value ”).

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B2B Salespeople Can Survive If They Reimagine Their Roles

Harvard Business Review

“Death of a B2B Salesman,” a new report from Forrester Research , lends urgency to the need for companies to rethink and radically transform their sales models by incorporating digital media into their processes. Here’s how B2B sellers should do that. Rather, his or her role needs to be redefined.

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