Harvard Business Review

MAY 21, 2014

Cable internet service goes out in snowstorms, too, and if the latest American Customer Satisfaction Index is to be believed, Americans are much happier with their energy providers (who score a respectable 76 on the index ) than their internet providers (a dismal 63 , absolute worst of the 43 industries tracked).

Telecommunications 8

Telecommunications Industry GDP Transportation 8

Harvard Business Review

MARCH 6, 2014

Tom Falk, the CEO of Kimberly-Clark Corporation since 2002, talks about how the paper company is taking on environmental issues and has been practicing sustainability for 140 years. FALK : In 1996, I picked up responsibility for our Energy & Environment group. Where in your company do ideas for sustainability initiatives start?

CEO 9

CEO Company Reputation Energy 9

Harvard Business Review

JULY 14, 2015

A study by Pearce and Sims (2002), published in Group Dynamics, found that shared leadership is a useful predictor of team effectiveness. Other research suggests shared leadership can also lead to greater team interaction, increased collaboration and coordination, as well as novel and more innovative solutions.

Team 8

Team How To Commitment Project 8

Strategy Driven

FEBRUARY 4, 2011

Congress enacted the Sarbanes-Oxley Act, corporate reform legislation, in 2002. The product’s former innovation and dominance has somehow missed the mark in today’s business climate. Electricity-related incidents account for half of all fires. Learning the Lessons and Moving Forward.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

MARCH 31, 2016

In 2013, Johnson Controls invited developers to help them build Panoptix, an energy efficiency platform for buildings and office space. Successful platforms engage in platform evangelism, providing developers with resources to innovate, feedback on design and performance, and rewards for participation.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

JUNE 19, 2015

In 2002 I worked with a client at a large global electronics company. But they focused their energy on the technical issues — methods of connectivity, standards of information sharing — without having asked a fundamental question: What new things could each of our connected devices do that people would actually want them to do?

Productivity 8

Productivity Products Long-term Marketing 8

Harvard Business Review

AUGUST 13, 2012

Labor Secretary Robert Reich, in the 2002 race for Massachusetts governor. So in late 2002, I encouraged my campaign colleagues to send in their resumes; I submitted mine, too, and expressed a particular interest in working with Foy. Foy hadn't supported Romney during the campaign; he was a Democratic-leaning independent.

Ryan 13

Ryan Brand Politics Budgeting 13