Harvard Business Review

APRIL 25, 2011

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Motorola is finally attempting a comeback with handsets using Google's Android operating system, but is now only a minor player.

Supply Chain 18

Supply Chain Long-term Brand Early Adopters 18

Harvard Business Review

MAY 19, 2011

Emerging social networking technologies offer new ways to overcome these boundaries. In a two-part event, employees in WorldJam 2004 first brainstormed solutions to increase growth and innovation, resulting in 191 pragmatic ideas. A year later, IBM used a jam to bring its new values to life. In early 2010, Avery Dennison, a $6.5

Process 16

Process Press Release Automotive Globalization 16

Harvard Business Review

JULY 19, 2017

Building on a relationship that dates back to 2004, Zurich Insurance Group is working with DXC to move from traditional data center outsourcing to a Platform as a Service model, taking advantage of next-generation cloud management technologies to lower operating costs and accelerate development.

Insurance 8

Insurance Technology Outsourcing Agility 8

Harvard Business Review

JULY 8, 2014

In 2004, Bharti Airtel , the Indian telecomm company, had outsourced its vast network and IT operations—a move that Ranjay Gulati saw as indicating “ more progressive and forward-looking ” thinking than was evident in many Western corporations. Rather than being destroyed by digital technology, they’re strengthened by it.

Technology 9

Technology Marketing Outsourcing Supply Chain 9

Harvard Business Review

DECEMBER 22, 2010

The Nike Foundation also leans on its expertise in innovation and scale to find solutions to poverty, while keeping its operations separate from the business. Day says, "we have been able to use the best of our Nike DNA, but have the freedom to operate as an independent force for change in the development sector.

Core Competence 15

Core Competence Market Segmentation Globalization Reputation 15

Harvard Business Review

AUGUST 6, 2014

The idea was simple: Combine the best of both companies into the new Yahoo China, which was projected to generate more than $25 million in revenue in 2004. We were optimistic about Yahoo’s future in China as the deal closed in January 2004. In the media and internet industries, it turns out to be very important when operating in China.

Chief Financial Officer 14

Chief Financial Officer Learning-by-Doing Operations IPO 14

Harvard Business Review

JULY 12, 2011

Their exclusive agreement had been launched in the go-go year of 2000, but by 2004 it had landed in court. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain. Then we learn a lot from the proceedings. That was the case with Toys 'R Us and Amazon.com a few years ago.

Management 13

Management Airlines How To Pharmaceuticals 13

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) This approach addresses the many shortcomings of our previous initiatives.". And "What can we do now to ensure we don't repeat the mistakes of the past?"

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

MAY 17, 2012

And they use it the way other companies use financial reports — to inform operational and investment decisions. When Charles "Chuck" Schwab returned to the helm to turn around his troubled financial firm in 2004, for example, he installed such a system. In short, it is their primary management system.

Customer Loyalty 16

Customer Loyalty Loyalty CEO Intellectual Capital 16

Harvard Business Review

FEBRUARY 18, 2011

Believe me, this skill comes in handy in the chief information officer's line of work: CIOs often have to tell CEOs that the large portfolios of legacy applications driving corporate operations are bound to fail sooner or later and need to be replaced. CEOs don't want to hear that. Enlist a business ally. Stick to the facts.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

APRIL 14, 2017

IT was using AI to resolve employees’ tech support problems, automate the work of putting new systems or enhancements into production, and make sure employees used technology from approved vendors. And it wasn’t just to detect a hacker’s moves in the data center.

Company 18

Company Survey Finance Engineering 18

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies).

How To 13

How To Airlines Open-book Bottom-up 13

Harvard Business Review

DECEMBER 22, 2014

America’s largest insurer, Allstate, announced plans to invest $1 billion in its India operations. Choose the right India country manager: The role of country manager for India can mean many things depending on the scope of operations and the structure of an organization. But they need to be alert to the following four signposts.

Venture Capitalist 15

Venture Capitalist Price Marketing Learning-by-Doing 15

Harvard Business Review

JANUARY 14, 2015

In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. The most notable characteristic of those technologies is their accessibility — to customers, employees, partners, and competitors. But guess what?

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

Harvard Business Review

APRIL 23, 2018

Since the Apollo program, NASA has faced funding cuts, competition from other nations for space leadership, and a radical restructuring of its operating environment due to the emergence of commercial space – all of which have forced the organization to change its ways of thinking and operating.

Budgeting 8

Budgeting Technology Innovation Operations 8

Harvard Business Review

FEBRUARY 1, 2011

In their book, The 2020 Workplace , Meister and Willyerd talk about reverse mentoring in which a more junior person advises a senior person on things like new technology. Martin was much more of a direct, operational, and continuous mentor," she said. He also encouraged her to do what she thought would make her most happy.

Mentor 19

Mentor Career Long-term Advice 19

Harvard Business Review

NOVEMBER 19, 2013

While former management consultants are not frequently chosen as CEOs — our research noted 28 former management consultants with five-plus years of consulting experience out of a total of 541 CEO transitions between 2004 and 2010 — the evidence we’ve uncovered here would suggest that, as a class, they are fully worthy of consideration.

Consultative 13

Consultative CEO Management Short-term 13

Harvard Business Review

JANUARY 3, 2014

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. We’ve also expanded far beyond shoes.

CEO 10

CEO Call Center Real Estate Merchandising 10

Harvard Business Review

MARCH 18, 2016

That’s the highest proportion since the firm began conducting the survey in 2004, and a big increase since 2012. Far from drinking the company Kool-Aid, they had an understanding of why and how the company had to change to deal with new opportunities and challenges posed by changing markets and technology.

CEO 8

CEO Automotive Survey Middle Management 8

Harvard Business Review

APRIL 25, 2013

This news followed the bankruptcy in March of Wuxi Suntech , the main operating subsidiary of the world''s largest maker of solar panels, after it defaulted on a $541 million bond payment. In parallel, from 2004 to 2011, U.S. imports of technologically-advanced products from China grew by 16.5% exports increased by only 11%.

Price 8

Price Bond Industry Globalization 8

Harvard Business Review

JULY 8, 2013

Maybe the passage of time has dulled my memory of what it was really like, or maybe the wonderfulness of the phone rep led me to believe that this was a different sort of operation. If that''s right, the cable operators will only get more aggressive about this as the years go by. Customers Strategy Technology'

Market Penetration 10

Market Penetration Industry Telecommunications Strategy 10

Harvard Business Review

JULY 5, 2011

Yet with a deadlock among governments leading to the dropping of discussion of global negotiations on public procurement and investment policies in 2004, and little interest in opening service-sector markets, the round has been narrowed to a focus on agricultural and manufactured trade. Still, there is a clear basis for a deal.

Strategy 10

Strategy Globalization Politics Telecommunications 10

Harvard Business Review

NOVEMBER 24, 2017

An example of strategic burnout can be found at Lego around 2004. A turnaround subsequently lowered strategic stress to a productive level by discontinuing many of their seemingly unrelated projects, re-focusing on their core business, as well as streamlining operational processes that improved coordination activities.

Strategy 8

Strategy Strategic Planning Stress Project 8

Harvard Business Review

NOVEMBER 19, 2015

The app was a big technology project for us. They’re part of something bigger than a burger joint; they work for a company that gives back to the communities in which it operates. You just have to look for and seize every opportunity to make your people feel valued and purposeful in their work.

Franchising 8

Franchising Download Loyalty Operations 8

Harvard Business Review

DECEMBER 13, 2017

From 1970 to 2004, the percentage of CEOs hired from outside the firm increased from 12% to 39%. The shift in patenting policy was not to protect innovations, but rather to license them and/or to use them as chips to gain access to other firms’ technology. Why do these shifts occur? Note the solution is not to avoid outside CEOs.

Short-term 8

Short-term Decentralization Company CEO 8

Harvard Business Review

OCTOBER 10, 2016

The very idea of leading people in jobs is changing with the democratization of work and the continued advance of digital technology. Digital technology is increasing the complexity and options associated with this plurality of work. employees, customers, free agents, communities we operate in) and so much more.

Leadership Development 8

Leadership Development Development Disaggregation Leadership 8

Harvard Business Review

OCTOBER 15, 2018

They therefore seek investors who understand their initial losses and can facilitate secondary rounds of funding when their operations grow. The median age of technology firms, backed by venture capitalists, doing an IPO has reached eleven years and is increasing. Digital startups often seek to grow quickly and so report large losses.

Venture Capitalist 8

Venture Capitalist IPO Company Kleiner 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. This can disrupt a firm’s ability to operate on schedule and budget. Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

OCTOBER 21, 2013

They’re envisioning well-designed, self-contained environments, tricked-out with the latest high-tech, high-touch technology. A food company, for example, outfits vehicles with entire kitchens to demonstrate the most effective and creative ways to use its specialty food ingredients in food service operations.

B2B 8

B2B B2C Education Travel 8

Harvard Business Review

NOVEMBER 2, 2012

In 2004, microtargeting was a fairly new concept. In this election, the campaign has a very large in-house data team dealing with all kinds of targeting analytics and also the online operations. The underlying technology is still largely the same. Definitely the scale. Predict faster. and neural networks.

Survey 10

Survey Politics Information Discount 10

Harvard Business Review

JUNE 22, 2015

For instance, the average transit times to move containers from the ports of Los Angeles and Long Beach to Chicago grew from 84 hours at the end of 2004 to 120 hours by early 2015. The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Insight Center. Sponsored by GE Corporate.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. TripAdvisor And Expedia: From $4 million invested to $4 billion in value. Think about that. I'm not sure the Mafia could do better.

EBITDA 11

EBITDA Engineering Travel Business Model 11

Harvard Business Review

JUNE 9, 2015

We are in the midst of a technological revolution that is every bit as profound as the impact of cheap computing power, but it’s subtler and harder to notice. The Boston Consulting Group estimates that the cost of the electronic parts will rise from 20% of the value in a typical automobile in 2004 to 40% this year.

Software 8

Software Engineering Efficiency Productivity 8

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. In 2004, the residual assets were sold off for a mere $7 million, a tiny fraction of the $500 million auto manufacturers had invested.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

SEPTEMBER 8, 2016

At first, the causes of free fall appear to be external: a global financial crisis, a banking system collapse, government deregulation, or, more common, a new business model or technology harnessed by a nimble insurgent competitor. Clearly, something else, beyond the disruptive technology itself, is behind the demise of companies like Kodak.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. Information technology has come late to health care delivery. In 2004, large Seattle employers came to our medical center seeking more affordable health care.

Health Care 8

Health Care Creativity Innovation Guidelines 8

Harvard Business Review

SEPTEMBER 27, 2012

And of course, complex models demand huge volumes of data, are susceptible to computational errors, and hinge on assumptions about unknowable variables such as disruptive technologies that, if wrong, can throw off the results. Within three years, ALL's Brazilian rail operations had increased revenues by 50% and tripled EBITDA.

Strategy 9

Strategy Proposal Guidelines Net Present Value 9