Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
Yes, I will talk to my manager and see if we can do that for you.” Happy clients that go wild about you because of the surprising way you serve their needs. “Yes, I can do that for you over the phone right now.” “Yes, Yes, I can add that to your order.” The result? Related posts: Are Your Client Delight Efforts Misplaced?
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