Remove 2011 Remove Management Remove Operations
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Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

During mergers and acquisitions it is common for companies, especially the acquired, to experience a dip in operational performance. Bucking that trend though, AirTran reflected it’s best operational results ever. Question: What other businesses exemplified servant leadership in 2011? Compensation and Productivity.

Airlines 267
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My Best Blogs of 2011

In the CEO Afterlife

So, with the help of WordPress analytics and content judgment, here’s my list of the top ’CEO Afterlife’ blogs of 2011. There has to be a break from day-to-day operations in the process. Brand Managers inherit brands and manage existing franchises. Crisis Management: The Ultimate Test of a Leader [link].

Blog 222
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Managing Board Relations | N2Growth Blog

N2Growth Blog

In today’s post I’ll deal with a skill set that all successful CEOs excel at…managing board relations. What’s interesting to me is that of all the constituencies that CEOs must deal with, the relationship with a board of directors is among the easiest to manage.

Blog 334
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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Deploying AI Requires Understanding What’s Both Possible and Practical

Leading Blog

T HE vast majority of today’s business leaders are either embarking on AI deployment to improve their operations or are considering it. Although most C-suite executives, mid-level managers, and data practitioners aren’t AI experts — no one is at this pace of change — they shouldn’t implement AI for the sake of implementing AI.

Retail 422
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Succession Planning: Not Just for Older Leaders

N2Growth Blog

years as of 2011 from 10 years in 2000. CEO Profiles Crisis Management Operations & Strategy Success CEO Onboarding CEO Succession Planning Dell Computers Dell Computers CEO Micahel Dell Offboarding Succession Planning' According to The Conference Board, CEO tenure has decreased to an average of 8.4

Planning 382
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The 10 Elements of Positive Performance Management

Great Leadership By Dan

Guest post from John Mattone: The fundamental belief underlying Positive Performance Management (PPM) is this: Leaders and their employees must strive to make performance reviews complete, honest, and timely. The Ten Elements of Positive Performance Management. There are ten key elements of Positive Performance Management.

PPM 250