Remove 2013 Remove Hypercompetition Remove Technology
article thumbnail

Revealing Leadership Insights From Thinkers50

Tanveer Naseer

Technology has clearly paid a huge part in this, but the biggest driver of change in how organizations are run is the ceaseless quest for improvement; to manage more efficiently and effectively to better achieve business results. Women lean in The other big story in the 2013 Thinkers50 was the increased number of women featured.

article thumbnail

The Benefits of Hiring Your Best Customers

Harvard Business Review

I spoke with Patty McCord, the former chief talent officer of Netflix from 1998 to 2013. All of this digital technology—be it apps, analytics, or social media tools—is tightly integrated to serve the customer via Nordstrom’s empowered employees. Building Empathy. In fact, she literally wrote the book on it.