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Twelve Ways to Create Barriers to Competitors

Harvard Business Review

experience, its culture celebrating weirdness, and its 24/7 call center that will even find an open pizza shop presents a high bar. David Aaker is the Vice-Chairman of Prophet and the author of Brand Relevance: Making Competitors Irrelevant and the davidaaker.com blog on branding. Zappos.com with its Wow! Brand networks.

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