Sears Has Come Back from the Brink Before
Harvard Business Review
OCTOBER 28, 2014
It’s not been a great year for venerable retailer Sears, which is reputed to be closing 130 retail stores and laying off more than 5,000 employees. With the coming of the automobile and national radio advertising, James C. Army uses after-action reviews to change course, as the Pascale article explains in excellent detail.
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