Frank Sonnenberg Online

JUNE 4, 2024

If you don’t make time to communicate, you’ll spend more time managing the fallout. Clear and realistic expectations enable people to predict outcomes, whereas poorly managed ones often lead to surprises or dissatisfaction. Damages morale. And yet, many folks say they’re too busy to be bothered with it. Strains relationships.

Cost 96

Cost Shaw Information Morale 96

Harvard Business Review

JANUARY 7, 2016

The standard advice on conflict management suggests we try to find win-win solutions whenever possible. But these tactics fall flat when faced with disputes of an ethical, moral, or legal nature. This can mean speaking with friends and colleagues and getting their advice and support. Just say no louder.

Tactics 8

Tactics Shaw Ethics Morale 8

Harvard Business Review

AUGUST 13, 2018

If computer technology has the capacity to simplify and streamline transaction costs, more and more work can be done through these smart-contract arrangements, making traditional human-managed firms obsolete. Firms create value by managing tensions between competing priorities. Here are four areas where firms excel.

Company 10

Company Long-term Short-term Technology 10