Sears Has Come Back from the Brink Before
Harvard Business Review
OCTOBER 28, 2014
Instead, in 1950, in an HBR article entitled “Factors Influencing Employee Morale,” Worthy finds Sears reaping the rewards of a focus on stakeholder value, in particular from the profit-sharing plan it had instituted in 1916. Army uses after-action reviews to change course, as the Pascale article explains in excellent detail.
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