Harvard Business Review

MARCH 15, 2012

Would you look to your information technology organization for ways to improve customer service? David Bogaerts and Jael Schuyer are process improvement experts (" Lean Master Black Belts " and "Agile coaches") in the IT and operations group at ING , a leading bank based in the Netherlands. Probably not. How are they doing it?

Process 16

Process Innovation Agility Insurance 16

Harvard Business Review

APRIL 20, 2016

You hear a lot about “agile innovation” these days. Teams using agile methods get things done faster than teams using traditional processes. Agile has indisputably transformed software development, and many experts believe it is now poised to expand far beyond IT. They keep customers happier.

Agility 8

Agility Nonaka Takeuchi Innovation 8

Harvard Business Review

OCTOBER 30, 2012

That's because information technology — not just the Internet, but also mobile devices, " big data " for intensive data-crunching, and other computer hardware and software — will render even some of today's most proficient business processes obsolete by the end of the decade. I see three big opportunities: 1.

Process 18

Process Strategy Offshoring Information Technology 18

Harvard Business Review

FEBRUARY 28, 2012

Instead, success will be marked by flexibility and agility — how quickly you can adapt to the world around you and how quickly you can seize exciting new opportunities. But there's more good news: The information technology revolution just lowered the cost of experimentation.

Travel 22

Travel Career Learning-by-Doing Agility 22

Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Unfortunately, this creates two problems.

Process 15

Process Innovation Hammer Resistance 15

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. Their strategic use of information technology (IT) presaged the dot.com boom of the 1990s when the Internet made this kind of online ordering commonplace. IT Doesn''t Matter (to CEOs).

Competitive Advantage 9

Competitive Advantage Management Information Technology Airlines 9

Harvard Business Review

APRIL 25, 2013

It is a conversation about the increasing importance of information technology and the role it must assume in every enterprise, regardless of size, industry or geography. Not only are there new systems, business and delivery models, types of information, technologies, etc.,

CIO 11

CIO ROI Agility Information Technology 11

Harvard Business Review

AUGUST 9, 2013

A second accelerant of IT delivery is the iterative software development philosophy known as "agile development." While the definition of agile is still very broad, at the core are values of flexibility, individual interaction, focus on outputs, and collaboration over more rigid planning-driven approaches. It''s C-Suite Problem.

Technology 9

Technology CIO Agility Software 9

Harvard Business Review

JANUARY 18, 2012

He cajoled, pushed, and pulled the company into a client-centric, agile structure able to customize delivery of IBM's software assets, hardware assets, and intellectual property. As Palmisano built IBM into the world's leading information technology company, its competitors dithered. Microsoft's enterprise services stagnated.

Globalization 18

Globalization Golden Parachute Short-term Long-term 18

Harvard Business Review

JULY 11, 2018

The digital revolution, for all of its charms, has had a fairly limited economic impact, compared with earlier technologies such as electricity and the internal combustion engine. Even now, information technologies make up only about 6% of GDP in advanced economies.

Industry 15

Industry GDP Technology Agility 15

Harvard Business Review

AUGUST 1, 2013

CIOs need to provide infrastructure at a lower cost and with more agile capability. Even current cloud and virtualization technologies, which often lower unit costs, don''t change the drivers and structures of those costs. IT management Information & technology Innovation' Are We Asking Too Much of Our CIOs?

CIO 12

CIO Technology Telecommunications Information Technology 12

Harvard Business Review

SEPTEMBER 17, 2013

But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors. At Clorox and Gap Inc.,

Innovation 9

Innovation CIO Agility Venture Capitalist 9

Harvard Business Review

AUGUST 31, 2018

The computational agility of cloud computing has been playing a role in manufacturing as well, fostering the creation of new “smart’” products. Pivothead is a firm with 25 employees producing wearable technologies to help the blind and visually impaired. Despite statistics suggesting a decline in U.S.

Technology 14

Technology Agility Fixed Costs Software 14

Harvard Business Review

MAY 30, 2011

They create the technologies which change them, while they are using them, at a speedy pace. Unlike the industrial era, theplayers in the knowledge economy are very mobile, adaptive, and agile, with brainpower instead of muscles at their core. for example, exports knowledge management but buys knowledge IT skills from India.

Tools 15

Tools Drucker Software Agility 15

Harvard Business Review

MARCH 9, 2011

As the lean manufacturing folks will tell you, eliminating rework and redundancies while streamlining the information sharing is central to agile communications. I've seen organizations committed to making forwardability a core competence save literally scores of hours of top-management time.

Efficiency 15

Efficiency Lean Manufacturing Core Competence Agility 15

Harvard Business Review

AUGUST 25, 2016

On the one hand, they desperately seek greater agility; on the other, they genuinely want to include all the right stakeholders in their processes. Customers and clients demand greater agility, and employees and partners expect greater empowerment. But effective agility frequently demands inclusive stakeholder involvement.

RACI 8

RACI Agility Brand Management Decentralization 8

Harvard Business Review

AUGUST 27, 2013

As I approach my own new role as CIO at Harvard Business School, I''m focused on promoting a culture that provides the highest levels of service quality while enabling true agility and innovation. IT management Information & technology' These are core tenets that all CIOs need to hold close. IT Doesn''t Matter (to CEOs).

CIO 9

CIO Positioning PPM Information Technology 9

Harvard Business Review

JULY 19, 2013

What the cloud does is make the technology-supply side more efficient and perhaps more agile. It may even lead to access to leading-edge technologies. IT management Information & technology' Because the problems with enterprise IT have generally nothing to do with IT. They never have! CIOs Must Lead Outside of IT.

CIO 10

CIO CAPEX Budgeting CRM 10

Harvard Business Review

MAY 1, 2014

These data points can help you assess competitors’ maturity, speed, agility, and burn. Competition Information & technology Strategy' Do you see a company’s sales and customer service folks in the Midwest, while its engineers are clustered in Silicon Valley? Do they have a team overseas, say, in India? Use social media.

Competitive Intelligence 10

Competitive Intelligence Market Penetration Maturity Information Technology 10

Harvard Business Review

JULY 31, 2013

The tech staff at companies like Google, Facebook and LinkedIn use agile, iterative development techniques to deliver improvements fast. IT management Information & technology Social media' Create new digital experiences by adopting Silicon Valley''s approach to innovation. Today''s CIO Needs to Be the Chief Innovation Officer.

CIO 10

CIO Media Technology Information Technology 10

Harvard Business Review

JANUARY 31, 2013

We see advances in materials, processes, and information technology that will make possible entirely new kinds of products and can radically alter how manufacturers operate. Many of the most interesting advances are in new production processes and new information technologies.

Globalization 12

Globalization Supply Chain Pharmaceuticals McKinsey 12

Harvard Business Review

APRIL 30, 2013

The second, more successful tactic is an "agile" approach, similar to how restaurants use test kitchens : Create variations on a theme and see what sticks. Design Information & technology' This rarely works. Data scientists are not often trained artists or designers who know exactly what their audience wants.

COO 10

COO Information Technology Quality Agility 10

Harvard Business Review

DECEMBER 6, 2013

This kind of skill building is ideal when there is an entirely new methodology to be learned, like Agile, or an opportunity to take a skill to at the next level, like honing web analytics through the Google Analytics Academy MOOC. Information & technology Internet Organizational culture'

Guidelines 9

Guidelines Team KPI Business Objectives 9

Harvard Business Review

AUGUST 23, 2012

Testing for validation is all about leaders looking for compliance and adherence to plans; testing for learning is about leadership that expects people to be attentive, agile and adaptive. It's easy to tell them apart. What kind of leadership do you think leads to a sustainable innovation culture?

Leadership 15

Leadership Innovation Lean Production Learning-by-Doing 15

Harvard Business Review

JULY 19, 2017

Building on a relationship that dates back to 2004, Zurich Insurance Group is working with DXC to move from traditional data center outsourcing to a Platform as a Service model, taking advantage of next-generation cloud management technologies to lower operating costs and accelerate development.

Insurance 8

Insurance Technology Outsourcing Agility 8

Harvard Business Review

OCTOBER 3, 2017

Advances in platform technology are helping organizations make strides toward long-standing goals of agility, simplicity, and cost savings. The transformation of platforms from complex and expensive stacks of hardware into flexible computing resources represents a major step toward enabling business agility.

Technology 8

Technology Agility Content Constraint 8

Harvard Business Review

AUGUST 5, 2013

The orchestrator role involves coordinating how information will be used across the organization, determining where enabling investments will be made, defining the architectural standards needed for integration and process standardization, balancing agility and stability, and determining policies regarding the protection of information.

Organization 9

Organization CIO Compliance CRM 9

Harvard Business Review

AUGUST 2, 2013

Are IT costs and agility what you want them to be? IT management Information & technology Organizational culture' So, should your CIO take on digital responsibilities? Here are some questions you can ask yourself: Is your CIO great at the CIO role? Is IT clearly running well? Is your CIO ready for a CIO-Plus role?

CIO 9

CIO Technology Apparel Information Technology 9

Harvard Business Review

DECEMBER 6, 2012

will make greater use of quick experiments and more agile management processes. Accelerating changes in technology, competition, regulation, and globalization demand that decisions get made faster at all levels. To speed operations and improvement, Process Strategy 2.0 Process Strategy 2.0

Process 10

Process Examples Strategy Six Sigma 10

Harvard Business Review

OCTOBER 3, 2017

Can the infrastructure be transformed to a more agile IT-as-a-service model? The results will include a better user experience, higher levels of productivity, increased speed, and greater business agility. ” For more on empowering your workforce, download the full position paper from DXC Technology.

Technology 8

Technology Content Agility Resistance 8

Harvard Business Review

AUGUST 26, 2013

New, more agile , software development tools and testing methods are utilized. IT management Information & technology Operations' Requirements and specifications are more flexible and developed within cross functional teams with constantly evolving business needs. A Board Director''s Perspective on What IT Has to Get Right.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

MARCH 21, 2016

” It might be hard for people in HR to hear, but only 20% of those who responded said that their HR function was enabling them to transform, ranking them even lower than finance — an area not exactly known for its agility. First, low barriers to entry into these sectors lead to more agile competition.

Industry 8

Industry B2C Agility Bureaucracy 8

Harvard Business Review

JULY 15, 2013

As real space and cyberspace merge, do financial practices like budgeting provide value over their costs of time, money, effort, agility? All the parts of the organization have to come together and build a common language to discuss their markets and their enterprise. They need to have a common appreciation of each other''s purpose.

CIO 10

CIO Crisis Competitive Advantage Webinar 10

Harvard Business Review

DECEMBER 14, 2015

The largest benefits of information technology accrue to organizations that analyze their processes carefully to determine how smart machines can enhance and transform them—rather than organizations that simply automate old activities.

Osborne 8

Osborne Technology McKinsey Marketing 8

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. It will make processes far more agile, efficient and productive. They saw the potential for significant business gains. The rewards are there, waiting to be found.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

JULY 19, 2017

Read more from DXC Technology: Embracing Digital Change Requires a Clear Strategic Focus. Zurich Insurance Group Takes Its IT Infrastructure to the Agile Cloud. Digital transformation transcends technology. How to Become a Digital Enterprise. Advanced Analytics Are Crucial to Digital Transformation.

Technology 8

Technology Industry GDP Content 8

Harvard Business Review

AUGUST 7, 2017

Companies deploying IoT successfully in industrial sectors such as manufacturing, oil and gas, mining, and transportation are seeking multiple agile partners with open IP architectures to co-create solutions. This approach lets organizations aggregate best-of-breed technologies to develop cost-effective solutions that advance their goals.

Succession 8

Succession ROI Technology Operations 8