Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” I gave them the District Mission Statement to use in developing a vision statement. I received about ten inputs from my leadership.

Servant Leader 242

Servant Leader Mission Statement Greenleaf Leadership 242

HR Digest

DECEMBER 26, 2019

Mastercard believes in developing both current and future skills. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. She says a career path is a journey and it is ok to make a wrong choice sometimes. Peter Fasolo, Ph.D.,

Mayo 98

Mayo Human Resources Airlines Agility 98

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

Travel 83

Travel Airlines Learning-by-Doing Quality 83

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed. I spent some time in Texas as a student, then attended grad school in Pittsburgh, then went to finish my Master's degree in Toyohashi, Japan.

Travel 115

Travel Education Open-book Letter 115

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Many career-enhancing activities can develop from carefully chosen volunteer-based projects. We can leverage each other’s expertise.

Press Release 100

Press Release Discount Advertising Sharpe 100

QAspire

DECEMBER 24, 2009

November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress. It truly means a lot to me.

Blog 83

Blog Constraint Quality Learning-by-Doing 83

The Horizons Tracker

JULY 21, 2020

Thankfully, for all of the challenges we’ve had with connectivity and so on, the technology infrastructure has largely supported the transition, and the rollout of 5G and continued development in areas such as augmented reality and telerobotics promise to make more of the work we do possible remotely.

Long-term 94

Long-term Travel Airlines Technology 94

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

JULY 25, 2019

Instead, find a way to turn traveling into a career. The requirements for being a flight attendant do vary between airlines, but you must be able to stand for long hours and reach the overhead bins. The requirements to become a travel agent aren’t as strict as many travel-related careers. Cruise Ship Worker. Truck Driver.

Travel 10

Travel Reputation Career Airlines 10

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Josh | January 05, 2011 at 09:06 PM Yet another michigan coach searching popular online career websites for that next job offer that can lead to yet another defeat.I

Travel 82

Travel Blog Letter Shaw 82

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. Perhaps they prefer technical work. We submit that every organization has such people.

Development 12

Development Leadership Development Report Budgeting 12

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Follow-up 40

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Yes, an employer must work to keep employees engaged by offering good pay and benefits, opportunities for development and advancement and a collaborative, mission-driven culture. Our development and promotion practices are also tied to our company values.

Airlines 8

Airlines Review Career Engineering 8

Harvard Business Review

FEBRUARY 28, 2011

It's essential for your new responsibilities in developing market strategies for your region.". I was thinking through my kiosk-services development project. Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. Tom interrupted.

Case Study 16

Case Study Airlines Hotels Software 16

Harvard Business Review

MAY 16, 2011

They also energize their employees by ensuring that their expectations about three overarching elements of work — the nature of their role , the work environment , and their professional development (RED) — are in line with the organization's purpose. And all that plays into professional development.

Airlines 16

Airlines Mentor Environment CEO 16

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 17

Health Care Merchandising Incubator Airlines 17

You're Not the Boss of Me

MAY 11, 2009

Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. I was challenged by the question you pose to your readers at the end of your post. Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

MAY 8, 2012

As a growth officer in my early career with the mad men and women of McCann Ericksson , my mom could never quite grasp what I did for a living. The South African Airways pitch was won on the basis of a shared ambition of presenting the airline as a symbol for what the entire nation could become. but we're not so sure we can.

Tips 21

Tips Belief Systems Audience CFO 21

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. Firms have been developing models that predict how their customers will behave for years. Nate Silver on Finding a Mentor, Teaching Yourself Statistics, and Not Settling in Your Career.

Budgeting 14

Budgeting Information Technology System Library 14

Harvard Business Review

FEBRUARY 28, 2011

But very often it goes against the grain of how they built their careers in the first place. Sense has recruited a pagan witch, a newspaper editor, an airline pilot, a TV mogul, and a prescription drug addict. • It turns "market research" into a far more dynamic and creative process. It's easy for the C-suite to sign up to co-creation.

Workshop 16

Workshop Creativity Merchandising Airlines 16

Harvard Business Review

DECEMBER 20, 2012

That's some 80,000 hours during a career — more time than you will spend with your kids probably. General Electric is renowned for developing general managers; and people who want to become marketers crave to learn that trade at Procter & Gamble. Do you experience meaning at work — or just emptiness? Self-realization.

Self-aware 15

Self-aware Learning-by-Doing McKinsey Airlines 15

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. April Bertram, a business development director who works on a startup inside of GOJO, the Ohio-based maker of Purell, talks about letting business unit leaders design “guard rails.”

Project 15

Project Innovation Press Release Survey 15

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

Chief Operating Officer 10

Chief Operating Officer How To Airlines Long-term 10

Harvard Business Review

JULY 5, 2016

At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. It might be to optimize the tax implications of new development.

Due Diligence 11

Due Diligence Software Construction Education 11

Harvard Business Review

JUNE 23, 2016

Our advice therefore can’t boil down to a clear “avoid careers in a, b, and c” or “apply for jobs x, y, or z.” The WSJ for example reported as recently as 2014 that the future was “very bright for anyone entering into compliance as a career.”).

Compliance 14

Compliance Drucker Banking Cost 14

Let's Grow Leaders

JULY 29, 2024

If it’s been a year or more since you experienced a significant change for yourself or your team, you might be missing out on great opportunities to build morale, build your career, and enjoy your work. Your career lags. Managing change is critical for your success—too much change, too quickly creates instability.

Management 327

Management Resistance How To Leadership 327

Eric Jacobson

FEBRUARY 10, 2025

DEBBIE LASKEY : Here are five: (1) Called the "Buy-One Give-One" social entrepreneurship model because it was developed by Blake Mycoskie of TOMS Shoes, this brand is impressive because for every pair of shoes sold, the company donates a pair of shoes to a child in a developing country. (2) 3) There's Southwest Airlines.

Marketing 86

Marketing Airlines Brand Hotels 86

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 15

Innovation Disruptive Innovation Learning-by-Doing Participative 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that there are no counter-trends or embryonic developments.

Health Care 9

Health Care Merchandising Incubator Airlines 9

Harvard Business Review

NOVEMBER 23, 2010

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 20, 2016

Investing in training and development, providing career opportunities, paying good wages and benefits, designing jobs to promote teamwork, and engaging employees to find ways to improve operations and customer service all are part of what’s called a high road business and good jobs strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

JANUARY 19, 2015

You either go out and buy it, or you develop the talent you already have. Such loans have advantages for the lender: they accelerate player development and/or reduce costs by removing the salary of the loaned player from the lending club’s books. How do you get the talent you need? Both clubs realize a unique win-win.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Let's Grow Leaders

JULY 29, 2024

If it’s been a year or more since you experienced a significant change for yourself or your team, you might be missing out on great opportunities to build morale, build your career, and enjoy your work. Your career lags. Managing change is critical for your success—too much change, too quickly creates instability.

Management 234

Management Resistance How To Leadership 234

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. Gore & Associates gives people free time and resources to develop new ideas.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100