The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Their reputation or “leadership brand” has become as critical to their success as the company brand they are selling in their market.

Energy 52

Energy Crisis Leadership Absenteeism 52

Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built. Ben: So you.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Then joining and remaining on Fortune’s Best Companies to Work For list, Zappos.com’s motto is “We’re a service company and we just happen to sell shoes”, achieved these results and more behind their successful servant leadership. America’s largest airline and the most profitable – the airline that love built. Ben: So you.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Women on Business

JANUARY 24, 2011

Many even believe in the myth that just good work creates success!) What promotional vehicles are most successful in your industry? Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer.

Press Release 100

Press Release Discount Advertising Sharpe 100

Modern Servant Leader

JULY 2, 2024

Covey 2020 Other Success Application Art of Servant Leadership The Art of Servant Leadership provides a prophetic voice in overcoming the craziness within business and a guidebook on how any public or private company can achieve its true purpose in this world.

Library 100

Library Leadership Greenleaf Servant Leader 100

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. Perhaps they prefer technical work. We submit that every organization has such people.

Development 9

Development Report Leadership Development Budgeting 9

CO2

JUNE 29, 2010

RSS Feed Schedule a Call Free E-Book Assessment Test Coffee Schedule Coaching Lunch About Us CO2 Story Our Approach Our Successes Our Executive Coaches Gary B. So understanding what constitutes effective followership and then exhibiting those behaviors can help improve a person’s career prospects.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline. We trust humans and expect robots to be infallible.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

MAY 16, 2011

They also energize their employees by ensuring that their expectations about three overarching elements of work — the nature of their role , the work environment , and their professional development (RED) — are in line with the organization's purpose. And all that plays into professional development.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Here a few notable examples. Many economists since have been hired by the U.S.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Harvard Business Review

JULY 5, 2016

At MyEdu, we had developed a college student profile product, and Blackboard – one of the largest educational software companies in the world – purchased our company to supplement their existing product portfolio with this rich new capability. It might be to optimize the tax implications of new development.

Due Diligence 8

Due Diligence Software Construction Education 8

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. April Bertram, a business development director who works on a startup inside of GOJO, the Ohio-based maker of Purell, talks about letting business unit leaders design “guard rails.”

Project 12

Project Innovation Press Release Survey 12

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

DECEMBER 22, 2016

But where they have succeeded, they have left public corporations increasingly swayed by short-term results (which are easy to measure) at the expense of future success. The weakness is the generation gap, losing continuity of purpose as ownership passes through successive private equity houses and new cadres of top management.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Skip Prichard

MARCH 3, 2021

We view control over our time as more important than “lots of money in the bank” as a sign of success. Most executives have been taught since early in their careers that they can never, under any circumstances, appear to not have all the answers. Ed Bastian of Delta Airlines comes to mind. We want greater self-sufficiency.

Brand 119

Brand Storytelling Trends Content 119

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Research by Hal Gregersen and Jeffrey Dyer in fact shows that questioning is one of the behaviors that successful innovators share.

Innovation 12

Innovation Disruptive Innovation Learning-by-Doing Participative 12

Skip Prichard

OCTOBER 28, 2019

We worked with philosophers at The School of Life to develop a set of questions capable of helping people to uncover deeper truths about their organizations, their brands and their own professional motivations: questions like, “Which of your brand’s flaws have you learned to ignore?” A Successful Career is a Marathon.

Wilde 66

Wilde Brand Open-book Creativity 66

Harvard Business Review

DECEMBER 20, 2012

That's some 80,000 hours during a career — more time than you will spend with your kids probably. General Electric is renowned for developing general managers; and people who want to become marketers crave to learn that trade at Procter & Gamble. Do you experience meaning at work — or just emptiness? Self-realization.

Self-aware 11

Self-aware Learning-by-Doing McKinsey Airlines 11

Harvard Business Review

NOVEMBER 25, 2015

Business leaders believe a strong organizational culture is critical to success, yet culture tends to feel like some magic force that few know how to control. We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

FEBRUARY 27, 2017

In the developed world, we enjoy better medicines, connectivity, and mobility than most of us could have imagined even 20 years ago. Business leaders, along with the companies they lead, will need to take an active stance, shaping the conditions for future success, rather than merely reacting to twists in the plot.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

You're Not the Boss of Me

MAY 11, 2009

It is the leader’s job to ensure clarity around what s/he wants to achieve and to provide the resources necessary to promote success. Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

SEPTEMBER 27, 2018

” One RSC Executive Director told us, “My biggest challenge when I arrived was joining a highly successful company — I didn’t want to mess up.” As the RCA explained, “We don’t want too many “career academics,” who only work with us. We want people who are redefining practice too.

Organization 13

Organization Learning-by-Doing Open-book McKinsey 13

Harvard Business Review

NOVEMBER 23, 2010

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 12, 2015

Consider the following three workplaces: a cluster of shops and cafes in a small Italian town; a hip, successful record label in Manhattan; and the British Army. Indeed, it’s precisely the differences among the people who work in these settings, their unique traits and individuality, that contribute to the success of those workplaces.

Leadership Pipeline 8

Leadership Pipeline Diversity Creativity Airlines 8

Strategy Driven

MARCH 11, 2011

Business development. So were professional development programs, rewards for random acts of kindness and other empowerment initiatives. In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Running the business.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

JULY 28, 2014

If you’re a mid- or late-career marketer, chances are your job today is mostly unrecognizable from what you signed on for. These CMOs seek to create pipelines of innovations that they test and validate in rapid succession. Perhaps no other business function has changed as dramatically over the past decade.

Storytelling 11

Storytelling Brand Audience Marketing 11