The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Once I found my life work and pursued career choices that really turned me on, my health miraculously improved.

Energy 52

Energy Crisis Leadership Absenteeism 52

Tanveer Naseer

MAY 31, 2016

Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. By setting up ways for people to bring their innovative thinking to the surface, you can help them learn to make the most of their own creativity.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Are people moving from the innovation lab or pilot test team to help with the roll-out? So how to improve?

Project 11

Project Innovation Press Release Survey 11

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

The Horizons Tracker

JULY 21, 2020

They suggest a reduction in business travel of up to 25% is possible, with this having a significant impact on airline revenues. The ability to work remotely might also have a significant impact on commuter time traffic, and subsequently air pollution in cities, with a reduction in headcount in offices also having an environmental impact.

Long-term 94

Long-term Travel Airlines Technology 94

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Research by Hal Gregersen and Jeffrey Dyer in fact shows that questioning is one of the behaviors that successful innovators share. It is the innovator’s job.

Innovation 12

Innovation Disruptive Innovation Learning-by-Doing Participative 12

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). We all have many jobs to be done in our lives.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

SEPTEMBER 29, 2014

Ask them if they apply much else from else from economics in their actual business careers, and you’re likely to hear “not much.”. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Innovative forms of financing, such as Kickstarter, will continue to grow, also invented by social entrepreneurs. Already the idea of encore careers is taking hold. The next two Popes won't be a woman.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Harvard Business Review

JUNE 23, 2016

Our advice therefore can’t boil down to a clear “avoid careers in a, b, and c” or “apply for jobs x, y, or z.” The WSJ for example reported as recently as 2014 that the future was “very bright for anyone entering into compliance as a career.”).

Compliance 10

Compliance Drucker Banking Cost 10

Harvard Business Review

MAY 16, 2011

Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. The airline's tagline "Now Everyone Can Fly" says it all; anyone who joins the company knows they will play a role in providing affordable travel to as many people as possible.

Airlines 15

Airlines Mentor Environment Case Study 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Innovative forms of financing, such as Kickstarter, will continue to grow, also invented by social entrepreneurs. Already the idea of encore careers is taking hold. The next two Popes won't be a woman.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

FEBRUARY 27, 2017

Meanwhile, business was free to focus on generating growth, productivity, innovation, and, ultimately, societal wealth. Such ecosystems even the playing field for individuals and small firms to participate in technological progress, catalyzing both employment and innovation. The New Science of Human Capital.

Globalization 8

Globalization Supply Chain Human Capital Long-term 8

Harvard Business Review

FEBRUARY 28, 2011

Everyone says they are in favor of open innovation and co-creation. But very often it goes against the grain of how they built their careers in the first place. Sense has recruited a pagan witch, a newspaper editor, an airline pilot, a TV mogul, and a prescription drug addict. • This does not come naturally. Where to start?

Workshop 15

Workshop Creativity Merchandising Airlines 15

Harvard Business Review

DECEMBER 22, 2016

Now in the fourth generation of the owning family, Mars offers the most sought-after career paths to professionals in the FMCG sector. Samsung is a global leader renowned for innovation talent, yet with strong family control. Today, Dove (“Do-vu”, in Chinese), a Mars brand, is the undisputed chocolate leader in China.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

NOVEMBER 12, 2015

The next morning they are due to fly home, but discover their budget airline insists that passengers print their boarding passes in advance or face an exorbitant fee at the airport. The label has a prolific history characterized by breaking new ground, cross-fertilizing genres, and taking risks with innovative artists.

Leadership Pipeline 8

Leadership Pipeline Diversity Creativity Airlines 8

CO2

JUNE 29, 2010

In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work. Technology and its role in travel 2.0

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

You're Not the Boss of Me

MAY 11, 2009

When you are trying something new and the risk of failure is high In any enterprise, innovation is crucial to growth and sustainability. Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JUNE 21, 2013

But you probably don''t work at Menlo Innovations, where there are no bosses (at least in the traditional sense). Reuters reporter Axel Threlfall says he finds it hard to believe the bankers when they say they were attracted to the industry as much by career opportunities and the prospect of interesting work as the salaries.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

MAY 19, 2015

Innovation, customer delight, and profits would all follow from it. ” He would later call this the most important insight of his career. They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL. Learning, striving people are happy people and good workers. The change was neither easy nor popular at first.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

JUNE 20, 2014

This popular triumph of the “ heuristics and biases ” literature pioneered by psychologists Daniel Kahneman and Amos Tversky has made us aware of flaws that economics long glossed over, and led to interesting innovations in retirement planning and government policy. It is not, however, the only lens through which to view decision-making.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

JULY 28, 2014

If you’re a mid- or late-career marketer, chances are your job today is mostly unrecognizable from what you signed on for. ” Gartner finds that, today, 83% of enterprise marketing organizations have an innovation budget that reflects, on average, 9.4% of marketing spend. What do they use this for? Exploration.

Storytelling 11

Storytelling Brand Audience Marketing 11

Harvard Business Review

JUNE 7, 2016

One of the great innovations in business, which has held sway since 1976, is the idea that professional managers should have an owner’s mindset—that is, they should treat their company’s money as if it were their own. His budget reduction isn’t an insult, it’s a career-building opportunity.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

The Horizons Tracker

SEPTEMBER 19, 2019

While in PR circles, no publicity is thought to be bad publicity, there are numerous examples of where scandals have been enough to sink the career of a leader without trace.

Airlines 84

Airlines PR Politics Media 84