HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Frank Sonnenberg Online

DECEMBER 3, 2024

Airlines charge for baggage and seat selection, hotels add fees for Wi-Fi and late checkout, law firms bill for making copies, banks penalize for not meeting minimum deposit requirements, and certain restaurants tack on a wellness fee to support staff healthcare benefits. It seems like hidden fees are sprouting up everywhere these days.

Intangible Assets 108

Intangible Assets Price Cost Airlines 108

Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

Lead from Within

JUNE 9, 2018

He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas. THE LEADERSHIP GAP.

Succession 146

Succession Learning-by-Doing Airlines Career 146

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Instead, I’ve discovered that every company’s culture is, on the surface, quite distinct.

Airlines 117

Airlines Mission Statement Customer Loyalty Mayo 117

Lead Change Blog

MAY 27, 2016

Harper’s enthusiasm for his work leaves each one of us with a similar challenge in our careers, namely: MAKE WORK FUN AGAIN. A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. Life is too short, and our working careers are even shorter.

Sports 170

Sports Airlines Environment Wilde 170

HR Digest

DECEMBER 26, 2019

He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. She says a career path is a journey and it is ok to make a wrong choice sometimes.

Mayo 98

Mayo Human Resources Airlines Agility 98

Eric Jacobson

JANUARY 27, 2024

Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. You work with leaders in very different businesses; your career has given you a unique perspective; you’ve seen leaders on top, and those struggling. Leadership Tip: Know your leadership style and the circumstances where you are at your best.

Open-book 145

Open-book Self-aware Books Airlines 145

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Effective leadership is a challenge under the best of circumstances. Counterfeit Leadership.

Hotels 140

Hotels Stress Resistance Restructuring 140

The Horizons Tracker

SEPTEMBER 19, 2019

While in PR circles, no publicity is thought to be bad publicity, there are numerous examples of where scandals have been enough to sink the career of a leader without trace.

Airlines 84

Airlines Politics PR Media 84

My Own Coach

AUGUST 1, 2011

I was discussing leadership and the power of stories with a good friend and colleague last week. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence. story telling stories story leadership leadership coaching'

Storytelling 44

Storytelling Skills Gordon Godin 44

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 83

Travel Airlines Learning-by-Doing Quality 83

HR Digest

FEBRUARY 20, 2025

Gen Z, fully engrained in their careers by now, demand authenticity and purpose, while millennials and baby boomers seek stability amid economic uncertainties and shrinking retirement security. And thats why Employee Appreciation Day is important. In 2025, Employee Appreciation Day ideas must be bold, creative, andcruciallycontinuous.

Airlines 84

Airlines Emotional Intelligence Constraint Cost 84

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed. I spent some time in Texas as a student, then attended grad school in Pittsburgh, then went to finish my Master's degree in Toyohashi, Japan.

Travel 115

Travel Education Open-book Letter 115

Tanveer Naseer

MAY 31, 2016

Fortunately, companies can build the capacity for strategic leadership. Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. Take the time to think: Why did I make that decision? What are the implications?

Development 100

Development Learning-by-Doing Argyris Innovation 100

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

Blog 83

Blog Constraint Quality Learning-by-Doing 83

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Unfortunately, there are too many healthcare organizations where both the board and key leadership are risk averse. Employees have to maintain a "can-do" attitude.

Health Care 70

Health Care Management Airlines Long-term 70

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. There was a time when hard work was a celebrated virtue, PC meant computer, and face-to-face conversations weren’t made via phone. Let’s take a walk down memory lane.

Learning-by-Doing 115

Learning-by-Doing Airlines Follow-up Ethics 115

Strategy Driven

JUNE 19, 2014

Craig’s expertise in maximizing the sales process – and Listen Up Español’s impressive track record of higher conversion rates and higher average order value than any other Spanish language call center – was achieved from the ground up, having started his professional career in door-to-door sales and rising through the ranks in many call centers.

Call Center 90

Call Center Incentives Library Document 90

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Josh | January 05, 2011 at 09:06 PM Yet another michigan coach searching popular online career websites for that next job offer that can lead to yet another defeat.I

Travel 82

Travel Blog Letter Shaw 82

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.

Press Release 100

Press Release Discount Advertising Sharpe 100

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Follow-up 40

Let's Grow Leaders

JULY 29, 2024

Your leadership success depends on your skill at managing change and embracing the future Are you hanging on to a familiar way of doing your work or leading your team because it’s comfortable? Your career lags. Your Turn Managing change is a critical leadership skill. That team member will leave. Your credibility suffers.

Management 327

Management Resistance How To Leadership 327

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Career Engineering 8

Harvard Business Review

MAY 16, 2011

Thus, great leadership looks the same wherever you are. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. He also focused on career development opportunities. No matter where I am, my leadership style never changes.

Airlines 16

Airlines Mentor Environment CEO 16

Harvard Business Review

FEBRUARY 28, 2011

Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. Given the market opportunities in the Eastern region, Tom and his team will have the most-aggressive growth targets — 15% for the airline, hotel, and car rental markets combined.

Case Study 16

Case Study Airlines Hotels Software 16

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. For the young, these change-the-world efforts will ensure a better future and maybe enhance resumes; for those in their post-career days, social ventures are the focus of their next life stage and the legacy they want to create.

Health Care 17

Health Care Merchandising Incubator Airlines 17

Let's Grow Leaders

JULY 29, 2024

Your leadership success depends on your skill at managing change and embracing the future Are you hanging on to a familiar way of doing your work or leading your team because it’s comfortable? Your career lags. Your Turn Managing change is a critical leadership skill. That team member will leave. Your credibility suffers.

Management 234

Management Resistance How To Leadership 234

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). We all have many jobs to be done in our lives.

Deming 28

Deming Christensen System Books 28

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100