Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 242

Servant Leader Mission Statement Greenleaf Leadership 242

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 186

Greenleaf Servant Leader Leadership Learning-by-Doing 186

Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

Lead from Within

JUNE 9, 2018

He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas. THE LEADERSHIP GAP.

Succession 162

Succession Learning-by-Doing Airlines Career 162

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

Airlines 120

Airlines Human Resources Mayo Politics 120

Lead Change Blog

MAY 27, 2016

Harper’s enthusiasm for his work leaves each one of us with a similar challenge in our careers, namely: MAKE WORK FUN AGAIN. A survey of leadership and workplace articles today will inevitably find people encouraging each other to find their passion in their work. Life is too short, and our working careers are even shorter.

Sports 170

Sports Airlines Wilde Environment 170

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Instead, I’ve discovered that every company’s culture is, on the surface, quite distinct.

Airlines 115

Airlines Mission Statement Customer Loyalty Mayo 115

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Eric Jacobson

NOVEMBER 25, 2024

Brad Jacobs ’ book provides you a treasure trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

Eric Jacobson

JANUARY 27, 2024

Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience. He began his career at age 23 when he founded Amerex Oil Associates, followed by Hamilton Resources, both privately held.

Entrepreneur 73

Entrepreneur Leadership Self-aware IPO 73

HR Digest

DECEMBER 26, 2019

He believes that connecting with people who work with you is the crux of leadership. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. She says a career path is a journey and it is ok to make a wrong choice sometimes.

Mayo 98

Mayo Human Resources Airlines Agility 98

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. You work with leaders in very different businesses; your career has given you a unique perspective; you’ve seen leaders on top, and those struggling. Leadership Tip: Know your leadership style and the circumstances where you are at your best.

Open-book 145

Open-book Self-aware Books Airlines 145

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

My Own Coach

AUGUST 1, 2011

I was discussing leadership and the power of stories with a good friend and colleague last week. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence. story telling stories story leadership leadership coaching'

Storytelling 44

Storytelling Skills Gordon Godin 44

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Effective leadership is a challenge under the best of circumstances. Counterfeit Leadership.

Hotels 129

Hotels Stress Resistance Restructuring 129

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else. Don’t Kill It!

Travel 82

Travel Airlines Learning-by-Doing Quality 82

Skip Prichard

MARCH 3, 2021

“Leadership in this digitally distracted world demands a new kind of leader. Most executives have been taught since early in their careers that they can never, under any circumstances, appear to not have all the answers. Ed Bastian of Delta Airlines comes to mind. And, of course, this is ridiculous.

Brand 121

Brand Storytelling Trends Content 121

Frank Sonnenberg Online

DECEMBER 3, 2024

Airlines charge for baggage and seat selection, hotels add fees for Wi-Fi and late checkout, law firms bill for making copies, banks penalize for not meeting minimum deposit requirements, and certain restaurants tack on a wellness fee to support staff healthcare benefits. It seems like hidden fees are sprouting up everywhere these days.

Intangible Assets 92

Intangible Assets Price Cost Airlines 92

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Leadership Absenteeism 52

Tanveer Naseer

MAY 31, 2016

Fortunately, companies can build the capacity for strategic leadership. Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. Take the time to think: Why did I make that decision? What are the implications?

Development 100

Development Argyris Learning-by-Doing Innovation 100

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

Blog 82

Blog Constraint Quality Directory 82

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Mills Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. History, philosophy, sociology, or any liberal arts degree will not prevent me from pursuing a career in business. Even though they don’t directly align with my career aspirations, they will not take me out of the game.

CEO 70

CEO Microfinance Class Pharmaceuticals 70

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Unfortunately, there are too many healthcare organizations where both the board and key leadership are risk averse. Employees have to maintain a "can-do" attitude.

Health Care 70

Health Care Management Airlines Long-term 70

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

Strategy Driven

JUNE 19, 2014

Craig’s expertise in maximizing the sales process – and Listen Up Español’s impressive track record of higher conversion rates and higher average order value than any other Spanish language call center – was achieved from the ground up, having started his professional career in door-to-door sales and rising through the ranks in many call centers.

Call Center 90

Call Center Incentives Library Document 90

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. There was a time when hard work was a celebrated virtue, PC meant computer, and face-to-face conversations weren’t made via phone. Let’s take a walk down memory lane.

Airlines 102

Airlines Learning-by-Doing Follow-up Ethics 102

Roundtable Talk

MARCH 18, 2010

→ WestJet’s CEO step down: The first sign of the leadership apocalypse? Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. Skip to content Home Welcome! ← Don’t believe your own hype Are you still faking it AFTER you’ve made it? Happy leading!

CEO 31

CEO Leadership Industry Blog 31

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.

Press Release 100

Press Release Discount Advertising Sharpe 100

LDRLB

MAY 26, 2014

It’s not generally a technology problem; it’s a leadership problem. What we say is, long before Netflix showed up, long before any of these disruptives showed up, the leadership of these companies knows full well that there are technology disruptors that are on the horizon. That’s what happened, remember, in the airline industry.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Airlines 40

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. We also conduct what we call a career motivation interview to determine if the candidate really understands the job he or she is applying for and if it is aligned with his or her career goals. Insight Center. How to Be a Company That Employees Love.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15