Skip Prichard

JULY 15, 2024

The rate of misjudgment rises in high stakes situations when under pressure, in crisis or uncertainty. Airline passengers pay over the odds for a seat rather than risk random allocation in 33B. It’s impossible to think in chaos, in a noisy office or when stressed. But it’s not the only step and is not a guarantee of success.

Self-aware 78

Self-aware Environment Learning-by-Doing Market Segmentation 78

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. A strong Employee Assistance Program or EAP to help employees deal with coronavirus-related stress and mental health issues. We suggest: Establishing “adjusted” financial objectives that reduce the impact of the ongoing crisis.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Most organizations don’t have a playbook to pull through the ongoing public health crisis. A strong Employee Assistance Program or EAP to help employees deal with coronavirus-related stress and mental health issues. We suggest: Establishing “adjusted” financial objectives that reduce the impact of the ongoing crisis.

Short-term 52

Short-term Committee Incentives Long-term 52

CO2

JUNE 17, 2013

They Are Responding to a Crisis. Under stressful conditions, our reptilian brains push us toward action (fight or flight), not deliberation and conversation. Under stressful conditions, our reptilian brains push us toward action (fight or flight), not deliberation and conversation. You are hard-wired to defend yourself.

Charisma 129

Charisma Class Teamwork Airlines 129

Harvard Business Review

APRIL 13, 2017

In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. Another example I often give concerns the use of fuel- and carbon-efficient flight practices in the airline industry. Inpatient complications also fell from 11% to 7%.

Hawthorne Effect 17

Hawthorne Effect Airlines Efficiency Letter 17

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. She was just the sort of person who was energized by a crisis.

Case Study 8

Case Study PR Crisis Media 8