Leadership Freak

FEBRUARY 18, 2019

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

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Airlines Advice CEO Succession 115

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

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Servant Leader Greenleaf Airlines Definition 273

Terry Starbucker

JANUARY 23, 2014

Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion. How Steve developed his core philosophy around the radical “LEAP” – Love, Energy, Audacity and Proof. Listen in and enjoy this great talk with Steve.

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Download Leadership Airlines Energy 296

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

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Goal Airlines CEO Productivity 238

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

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Industry Stage-Gate Organization Company 303

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Airlines Video CEO Innovation 252

CEO Insider

APRIL 30, 2021

Like other global carriers, Turkish Airlines and Turkish Cargo had to adapt quickly to face many challenges – from limitations imposed by countries on domestic and international flights, changes […].

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Airlines Licensing Magazine Crisis 98

Rich Gee Group

MAY 3, 2022

History: Red Ocean/Blue Ocean is a strategy developed by W. Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. Chan Kim and Renée Mauborgne, professors at INSEAD.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

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Airlines Long-term How To Resistance 197

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Connect with Lance on LinkedIn and his website. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

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Scenario Planning Planning Uncertainty Airlines 298

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 193

Great Leadership By Dan

SEPTEMBER 29, 2016

When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty.

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Leadership Development Development Airlines Loyalty 120

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others.

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Servant Leader Greenleaf Leadership Airlines 250

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

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Objective How To Airlines Tips 230

The Recovering Engineer

JUNE 16, 2011

I’m sitting in an airline lounge at LAX, and I’m reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. I just finished co-facilitating a single day training session with my friend and colleague Kevin Eikenberry that was part of a longer four-day training program.

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Airlines Learning-by-Doing Skills Training 188

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Leading Blog

JANUARY 14, 2019

He believes that we are getting in our own way by the way we think, decide, and act with regard to the development of original ideas. We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas.

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Creativity Benchmarking Learning-by-Doing Construction 297

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. These 10Xers didn’t survive on chaos, they survived in chaos.

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Contingency Plans Collins Creativity Airlines 284

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Learn more at theloomisagency.com. * * * Follow us on Instagram and Twitter for additional leadership and personal development ideas. * * *.

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Brand Advertising Marketing Strategy Competitive Advantage 300

Lead on Purpose

NOVEMBER 10, 2012

Strategic leaders must be able to select talent and encourage people in their teams to learn and grow each year through developing additional skills in line with the company strategy, taking on challenging tasks in order to increase their on-the-job education, and so on. Leaders that Change the Game.

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Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Lead Change Blog

MAY 18, 2016

Southwest Airlines President Emeritus Colleen Barrett says it this way: “We are not an airline with great customer service. We are a great customer service organization that happens to be in the airline business.”. Fields Cookies, echoed the same theme. “I I am not a businesswoman. I’m a cookie person.”

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Leadership Airlines Commitment Learning-by-Doing 192

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed. We’re making new friends here too. NASA refers to the mission as a “ successful failure.”

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Airlines Hotels Transportation Learning-by-Doing 195

Lead Change Blog

SEPTEMBER 12, 2017

Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Care about your employees and help them see a positive vision of the future, not just for the company, but for themselves. All are servant-led.

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Blanchard Airlines Survey Company 238

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

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Development Argyris Learning-by-Doing Innovation 100

Let's Grow Leaders

JULY 29, 2024

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Resisting Business Change You’re certainly familiar with companies like Blockbuster and Kodak who resisted change and faced extinction.

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Management Resistance How To Leadership 327

Lead Change Blog

MARCH 13, 2015

Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning' A leader is confident and doesn’t worry about who is taking over their position, but rather they are focused on helping the organization sustain its performance.

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Planning Succession Airlines Training 150

CEO Insider

JULY 1, 2024

Goh Choon Phong, CEO of Singapore Airlines (SIA), received an annual remuneration of S$8.1 This rise comes in a landmark year for the airline, which reported its highest-ever net profit. million for FY2024, marking a 20.6% increase from the previous year. Million appeared first on CEOWORLD magazine. Copyright CEOWORLD magazine 2023.

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Airlines CEO Magazine Report 52

Art Petty

JANUARY 4, 2023

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.

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Airlines Deming Strategy Management 52

Great Leadership By Dan

JUNE 16, 2012

So what are some steps that leaders can take to develop these skills that are so crucial for matrix success? Some of them even commit to teach graduate school classes because it forces them to stay up-to-date on the latest developments in their field. Create space to learn.

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Environment Self-aware Leadership Emotional Intelligence 250

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. If they need financial support to help them through, be creative in finding ways to provide it, and if money needs to come from somewhere, take it from the top. Make sure you’re ready for an economic downturn.

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How To Airlines Uncertainty Creativity 218

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Johns Hopkins Hospital developed a checklist for teams performing open heart surgery.

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Quality Metrics Airlines Bottom-up 150

CEO Blog

MAY 19, 2014

We did not deliberately memorize numbers but knowing them created an efficiency. Now I think I could gain efficiency by memorizing a few things.

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Godin Banking Airlines Efficiency 157

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

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CRM Resources Airlines Management 76

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” I gave them the District Mission Statement to use in developing a vision statement. I received about ten inputs from my leadership.

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Servant Leader Mission Statement Greenleaf Leadership 242

Leading Blog

JULY 25, 2019

Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. Learn more at sunordic.org. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

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Innovation Organization Bottom-up Airlines 254