Rich Gee Group

MAY 3, 2022

History: Red Ocean/Blue Ocean is a strategy developed by W. Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. Chan Kim and Renée Mauborgne, professors at INSEAD.

Blue Ocean Strategy 195

Blue Ocean Strategy Tools Strategy Mauborgne 195

Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

Airlines 196

Airlines Goal CEO Leadership Development 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Michael Lee Stallard

JUNE 12, 2013

1 Develop the Courage to Connect – It requires courage to make the effort to connect because not everyone will reciprocate. Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. .” The series highlights attitudes and behaviors that help you connect with others.

Development 334

Development Workshop Airlines Stress 334

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 294

Industry Stage-Gate Organization Company 294

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

Management 296

Management Airlines Mintzberg Advertising 296

Art Petty

OCTOBER 17, 2024

The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground.

System 52

System B2C Airlines Management 52

Great Leadership By Dan

SEPTEMBER 29, 2016

When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty.

Leadership Development 120

Leadership Development Development Airlines Loyalty 120

Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed. We’re making new friends here too. NASA refers to the mission as a “ successful failure.”

Airlines 195

Airlines Hotels Transportation Learning-by-Doing 195

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

CRM 76

CRM Resources Airlines Management 76

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Connect with Lance on LinkedIn and his website. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

Scenario Planning 293

Scenario Planning Planning Uncertainty Airlines 293

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

Airlines 64

Airlines Fixed Costs Collins Video 64

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Let's Grow Leaders

JULY 29, 2024

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Resisting Business Change You’re certainly familiar with companies like Blockbuster and Kodak who resisted change and faced extinction.

Management 327

Management Resistance How To Leadership 327

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

Airlines 188

Airlines How To Succession Power 188

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Learn more at theloomisagency.com. * * * Follow us on Instagram and Twitter for additional leadership and personal development ideas. * * *.

Brand 296

Brand Advertising Marketing Strategy Competitive Advantage 296

Let's Grow Leaders

JULY 29, 2024

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Resisting Business Change You’re certainly familiar with companies like Blockbuster and Kodak who resisted change and faced extinction.

Management 234

Management Resistance How To Leadership 234

Strategy Driven

JULY 3, 2024

They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines. Risk Management Insurance: Freight forwarders arrange cargo insurance to protect against potential losses or damages during transit.

Supply Chain 111

Supply Chain Contingency Plans Transportation Compliance 111

Modern Servant Leader

OCTOBER 24, 2014

Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. In fact, thanks to his leadership principles, Southwest Airlines remains among the greatest examples of servant leadership businesses today.

Servant Leader 273

Servant Leader Greenleaf Airlines Definition 273

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

GDP 79

GDP Airlines Survey Travel 79

Terry Starbucker

JANUARY 23, 2014

Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion. How Steve developed his core philosophy around the radical “LEAP” – Love, Energy, Audacity and Proof. Listen in and enjoy this great talk with Steve.

Download 296

Download Leadership Airlines Energy 296

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

Airlines 197

Airlines Long-term How To Resistance 197

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Johns Hopkins Hospital developed a checklist for teams performing open heart surgery.

Quality 150

Quality Metrics Airlines Bottom-up 150

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

Goal 240

Goal Airlines CEO Productivity 240

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Michael Lee Stallard

DECEMBER 23, 2011

This became a step on Gawande’s checklist he and his team developed for the World Health Organization. Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.

Airlines 281

Airlines Learning-by-Doing Books Team 281

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

HR Digest

MAY 3, 2019

We say this with confidence, based on our interviews with HR Executives from companies such as IBM, Johnson & Johnson, Southwest Airlines, SAP, and Tesla, all of which act on their commitment to developing the people side of their businesses. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

Power 75

Power Ries Human Resources Airlines 75

Mike Cardus

MAY 25, 2021

And the Miracle Question, as initially developed by Steve de Shazer, is framed the following way. It happened with a group of airline mechanics. Working to create a coherent story about the current environment, what is working well, their hopes for the time together, what better looks like in detail for each team member.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Rapid BI

APRIL 9, 2015

Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on.

Development 28

Development Airlines Leadership Motivation 28

Lead Change Blog

MARCH 13, 2015

Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning' A leader is confident and doesn’t worry about who is taking over their position, but rather they are focused on helping the organization sustain its performance.

Planning 150

Planning Succession Airlines Training 150

Leading Blog

JANUARY 14, 2019

He believes that we are getting in our own way by the way we think, decide, and act with regard to the development of original ideas. We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas.

Creativity 292

Creativity Benchmarking Learning-by-Doing Construction 292

The Horizons Tracker

DECEMBER 3, 2020

. “People would pay for these experiences like they pay airlines, hotels and tourist spots during regular travel. ” The next step for the project is to both seek investment to further develop the technology and secure partners from across the hospitality, tourism, and technology industry to bring the technology to market.

Tourism 126

Tourism Travel Industry Video 126

Lead Change Blog

MAY 18, 2016

Southwest Airlines President Emeritus Colleen Barrett says it this way: “We are not an airline with great customer service. We are a great customer service organization that happens to be in the airline business.”. Fields Cookies, echoed the same theme. “I I am not a businesswoman. I’m a cookie person.”

Leadership 192

Leadership Airlines Commitment Learning-by-Doing 192

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

Objective 230

Objective How To Airlines Tips 230

HR Digest

DECEMBER 26, 2019

Mastercard believes in developing both current and future skills. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. He believes that connecting with people who work with you is the crux of leadership.

Mayo 98

Mayo Human Resources Airlines Agility 98

Michael Lee Stallard

MAY 4, 2011

Our conversation occurred as part of the Tandy Executive Speakers Series that featured CEOs of outstanding companies such as Nieman Marcus, Southwest Airlines and The Container Store. Homer Erekson, Dean of TCU’s Neeley School of Business.

Airlines 252

Airlines Video CEO Innovation 252