Rich Gee Group

MAY 3, 2022

History: Red Ocean/Blue Ocean is a strategy developed by W. Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. Chan Kim and Renée Mauborgne, professors at INSEAD.

Blue Ocean Strategy 195

Blue Ocean Strategy Tools Strategy Mauborgne 195

Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. Imagine what might happen if there were different steps for each country, or each airline, when it came to handling Air Traffic Controllers’ (ATC) control transfers.

Industry 294

Industry Stage-Gate Organization Company 294

Michael Lee Stallard

JUNE 12, 2013

1 Develop the Courage to Connect – It requires courage to make the effort to connect because not everyone will reciprocate. Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. .” The series highlights attitudes and behaviors that help you connect with others.

Development 334

Development Workshop Airlines Stress 334

Leadership Freak

NOVEMBER 7, 2011

Jim Parker, former CEO of Southwest Airlines told me, “Don’t set artificial goals for yourself. We forget the expected and remember the unusual. I’ve been remembering something unusual that was said to me about ten months ago. Don’t set goals about the job you want or the amount of money you want to make.” You [.].

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Airlines Goal CEO Leadership Development 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. What does it take to maintain a sense of purpose at Southwest Airlines?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Great Leadership By Dan

SEPTEMBER 29, 2016

When I worked at Southwest Airlines, we were taught that we were in the customer service industry even though we flew airplanes. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty.

Leadership Development 120

Leadership Development Development Airlines Loyalty 120

Art Petty

OCTOBER 17, 2024

The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground.

System 52

System B2C Airlines Management 52

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

Management 296

Management Airlines Mintzberg Advertising 296

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

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Download Leadership Airlines Energy 296

Lead Change Blog

MAY 18, 2016

Passionate Leadership is Courageous. It comes from leadership that takes its lead from a dogged commitment to a principle as well as an insatiable desire to stand for that principle. Passionate Leadership is Conviction. We are a great customer service organization that happens to be in the airline business.”.

Leadership 192

Leadership Airlines Commitment Learning-by-Doing 192

Leading Blog

JANUARY 16, 2023

Leadership teams for authentic challenger brands evaluate the competitive landscape with an eye toward changing something fundamental about the way they approach the business. Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for.

Brand 296

Brand Advertising Marketing Strategy Competitive Advantage 296

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Connect with Lance on LinkedIn and his website. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *. Forecasting is a shorter-term tool that provides certainty based on known variables in the system (e.g.,

Scenario Planning 293

Scenario Planning Planning Uncertainty Airlines 293

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Leadership is centered on emotions. They were named the #1 U.S.

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Airlines Fixed Costs Collins Video 64

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Modern Servant Leader

OCTOBER 24, 2014

Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Empathetic Attributes of Servant Leaders.

Servant Leader 273

Servant Leader Greenleaf Airlines Definition 273

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Leadership Absenteeism 52

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 186

Greenleaf Servant Leader Leadership Learning-by-Doing 186

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. He consistently exhibited high standards of integrity.

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Michael Lee Stallard

JULY 28, 2015

” – Herb Kelleher, cofounder of Southwest Airlines. In Tindell’s excellent book, Uncontainable , he describes how he and his leadership team went on to shape The Container Store’s outstanding “employee first” culture in ways that reflect love. The post Is There a Place for Love in Leadership?

Competitive Advantage 150

Competitive Advantage Leadership Stress Airlines 150

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

Airlines 188

Airlines How To Succession Power 188

Rapid BI

APRIL 9, 2015

Gamification in Leading and Development Gamification, the framing of an activity like a game to make it more motivating is not a new concept. The concept of gaming has been around for years – credit card companies and airline reward programs for example. (1) The post Gamification in leadership and development appeared first on.

Development 28

Development Airlines Leadership Motivation 28

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. You will serve others best by helping them to grow and develop. Talk to them now.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Four Steps to Building Matrix Leadership Skills. Only 20 percent were found to have a strong sense of influence.

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Environment Self-aware Leadership Emotional Intelligence 250

Modern Servant Leader

APRIL 10, 2012

Welcome to the Spring 2012 edition of the Servant Leadership Observer – your most comprehensive source of servant leadership news, events and blog posts. Want to receive monthly servant leadership updates and regular posts from ModernServantLeader.com? Yoder is also asked to speak regularly on servant leadership.

Servant Leader 221

Servant Leader Leadership CIO Conference 221

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

Goal 240

Goal Airlines CEO Productivity 240

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. The El Niño weather has not only raised havoc with my roses but spawned dangerous storms and opposing droughts throughout the world. You name it. A great leader takes all precautions and then remains flexible and ready for the unexpected.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. The Leadership Gap. A Leadership Manifesto: A Guide To Greatness.

How To 218

How To Airlines Uncertainty Creativity 218

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Lead Change Blog

MARCH 13, 2015

His leadership skill, coupled with his dynamic personality, dedication to higher purpose, love for his people, and will to succeed, as well as his lack of ego, has made Southwest a very successful company. At Times of Leadership Transition. That is also true in leadership.

Planning 150

Planning Succession Airlines Training 150

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 242

Servant Leader Mission Statement Greenleaf Leadership 242

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

Leadership 92

Leadership Diversity Learning-by-Doing Licensing 92

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 100