Persuasive Powerhouse

AUGUST 29, 2010

You will serve others best by helping them to grow and develop. Yet someone might be grateful to have the chance to do something new as an opportunity to grow and develop. Set an example for self-care and managing priorities. Your followers and your organization will thank you. Talk to them now. Thanks for sharing!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

Objective 230

Objective How To Airlines Tips 230

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. American Airlines competes against Skype and WebEx, not just Delta and United.”. Avoiding this mindset takes courage.

Creativity 297

Creativity Benchmarking Learning-by-Doing Construction 297

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Lead on Purpose

NOVEMBER 10, 2012

Strategic leaders must be able to select talent and encourage people in their teams to learn and grow each year through developing additional skills in line with the company strategy, taking on challenging tasks in order to increase their on-the-job education, and so on. Be strategic in your role as product manager.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019. What forms does this take at the company?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. They zoom-in and zoom out to manage risk and recognize luck.

Contingency Plans 284

Contingency Plans Collins Creativity Airlines 284

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

CRM 76

CRM Resources Airlines Management 76

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Lead Change Blog

SEPTEMBER 12, 2017

Think about the way you’re thinking as a management team. Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Get out of your office and build relationships with employees.

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Blanchard Airlines Survey Company 238

Tanveer Naseer

MAY 31, 2016

A 2015 PwC study of 6,000 senior executives , conducted using a research methodology developed by David Rooke of Harthill Consulting and William Torbert of Boston University, revealed just how pervasive this shortfall is: Only 8 percent of the respondents turned out to be strategic leaders, or those effective at leading transformations.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License.

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Blog Middle Management Talent Management Human Resources 157

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Lead from within: Great leaders know that managing uncertainty is a matter of putting themselves in the shoes of their employees and delivering the strong, compassionate leadership they expect. #1 1 N A T I O N A L B E S T S E L L E R.

How To 218

How To Airlines Uncertainty Creativity 218

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

Lead Change Blog

MAY 18, 2016

Southwest Airlines President Emeritus Colleen Barrett says it this way: “We are not an airline with great customer service. We are a great customer service organization that happens to be in the airline business.”. Fields Cookies, echoed the same theme. “I I am not a businesswoman. I’m a cookie person.”

Leadership 192

Leadership Airlines Commitment Learning-by-Doing 192

Art Petty

JANUARY 4, 2023

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.

Airlines 52

Airlines Deming Strategy Management 52

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. Most managers are intentional about achieving task excellence, but they fail to be intentional in achieving relationship excellence. Theory C: A New Theory of Management.

Quality 150

Quality Metrics Airlines Bottom-up 150

Modern Servant Leader

APRIL 10, 2012

Zimbabwe Development Democracy Trust : Cllr Israel Mabaleka: A Servant Leader Par Excellence. A short post about how Jay Ballinger, a manager at Tyco Inc. External Hires May Highlight a People Development Failure. Holding a Seagull Manager Accountable & Fixing the Behavior. Center for Sharing : Huddle Up!

Servant Leader 221

Servant Leader Leadership CIO Conference 221

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. I gave them the District Mission Statement to use in developing a vision statement. Are there any other questions you wish I’d asked?

Servant Leader 242

Servant Leader Mission Statement Greenleaf Leadership 242

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

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Levitt Godin Customer Loyalty Airlines 150

Terry Starbucker

AUGUST 12, 2010

For this reason I have always made it a practice to go out of my way to speak to managers or write to corporate headquarters when I receive great service from an employee. Deborah, I’ve always heard that Cathay was a great airline, and this certainly confirms that. (I I hope Andrew is doing better now) Tracy, Amen to that.

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Media Blog Taylorism Taylor 278

Next Level Blog

JULY 14, 2010

In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Doing so abdicates all control of the trip to the airlines. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate.

Travel 237

Travel Blog Executive Coaching Learning-by-Doing 237

Tanveer Naseer

AUGUST 23, 2011

A few weeks ago, I wrote a piece about the importance of leaders taking time off work and going on vacation, a piece which I’m happy to share has been picked up by the American Management Association (AMA) and is now featured on their website. What changes should we make in the upcoming months to ensure we stay on target?

Review 202

Review Goal Course Learning-by-Doing 202

Art Petty

OCTOBER 17, 2024

For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness.

System 52

System B2C Airlines Management 52

Kevin Eikenberry

JANUARY 22, 2011

Solving our business problems, making leaps in productivity, Customer Service, product development (or anything else), requires the same shift. Meeting the criteria laid out by NASA would require thinking quite different from the thinking that leads to the planes of today. Do You Really Need a Meeting to Make a Decision?

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Creativity Workshop Blog Video 183

Strategy Driven

JULY 3, 2024

Their work involves coordinating various logistics activities, navigating complex regulations, and managing unforeseen challenges. They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines.

Supply Chain 107

Supply Chain Contingency Plans Transportation Compliance 107

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. PROLOGUE: I wrote this over 9 years ago. The CEO of United, Oscar Munoz, came to the airport to greet Captain Denny on his final flight. A McDargh says to a Flanagan, “Keep up the great work.”

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Lead Change Blog

FEBRUARY 17, 2016

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

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Six Sigma TQM Airlines Wilde 150

Leading Blog

JANUARY 22, 2016

Black Box Thinking refers to the flight recorder found on every aircraft in the airline industry. David Brailsford, the general manager of the British cycling Team Sky put it this way: “People think it is exhausting to think about success at such a high level of detail. How do we react when something has gone wrong?

Health Care 150

Health Care Learning-by-Doing Airlines Industry 150

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

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Airlines Fixed Costs Collins Video 64

CO2

DECEMBER 19, 2012

5 Step Personal Development Process. During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. When leaders fail to encourage dissent, for instance, it’s often because they have trouble managing their emotions and social relationships. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I Mastercard believes in developing both current and future skills. Julie Weber, Vice President and Chief People Officer, Southwest Airlines.

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Mayo Human Resources Airlines Agility 98

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. A digital list manager. Where Do You Do What You Do? When asked, “Why are you on the road so much?” A notebook. A whiteboard.

Productivity 159

Productivity Products Tips Travel 159

Lead Change Blog

APRIL 4, 2016

Leaders face “El Niños”: market downturns, a coup in Africa, airline strikes, terrorist attacks. The El Niño weather has not only raised havoc with my roses but spawned dangerous storms and opposing droughts throughout the world. You name it. A great leader takes all precautions and then remains flexible and ready for the unexpected.

Scenario Planning 150

Scenario Planning Airlines Leadership Fashion 150

Modern Servant Leader

JUNE 15, 2018

Developing Servant-Leadership Skills Developing 6:52 27:28. Management vs. Leadership Difference 8:20 30:42. But, you can’t get to that point I think realistically, without having invested some time in your own personal growth and development. Trends impacting Servant-Leadership Trends 3:56 16:41. Ben : I love it.

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Greenleaf Servant Leader Leadership Learning-by-Doing 186