Airlines Entrepreneur Operations Technology 
Leading Blog
JULY 25, 2019
W E LIVE IN the age of the entrepreneur. Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. They require great technological conversions. But technology may, in fact, be a minor part of the task. In 2018 alone, 53 unicorns were added to the list.
Harvard Business Review
MAY 13, 2015
Speed bumps stem from a classic tension between entrepreneurs who found companies or change them and established organizations, whether industry incumbents or government entities. In the case of the FAA and mobile technology, the slow-moving agency is trying its best to be nimbler. On the roads, new technology is growing in importance.
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Women on Business
JANUARY 24, 2011
But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!
Harvard Business Review
JULY 5, 2016
It might be an earnings boost, where the post-acquisition company continues to operate independently while increasing the value of the parent company. At an airline, one group handles reservations, another is in charge of the website, another handles your miles, and yet another is responsible for customer complaints.
Harvard Business Review
MAY 13, 2014
Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets.
Harvard Business Review
MARCH 28, 2014
As a member of a start-up advisory program, I regularly hear pitches from aspiring technology entrepreneurs. Southwest Airlines exists in a class of its own in large part due to its fun personality. My job is to sort out the companies with potential from those that need to go back to the drawing board. Hyundai is an -er brand.
Harvard Business Review
AUGUST 1, 2016
Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. Love is like an operating system. They let their actions, policies, products, and services do this instead.
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