Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

SEPTEMBER 27, 2011

There are some notable examples of CEOs with courage: In the days following September 11, 2001, Southwest Airlines did not follow its many competitors and lay off tens of thousands of people, thereby keeping intact its record of never having a layoff, or furlough, and building its market share. As former Procter & Gamble CEO A.

CEO 15

CEO Benchmarking Long-term Banking 15

Harvard Business Review

JULY 12, 2011

The front page of yesterday's New York Times offered an in-depth account of how innovators in one industry are wrestling with that very question. Before you object to comparing getting in to an elite medical school with getting a job at Southwest, you should appreciate just how hard it is to be hired by America's most successful airline.

Airlines 15

Airlines Health Care Consensus Policies 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

JUNE 21, 2013

But you probably don''t work at Menlo Innovations, where there are no bosses (at least in the traditional sense). Ethical Quandaries. Even more disturbing, one in six say they''ve been personally bullied into doing something counter to their ethical values or their customers'' interests. At least not all the time.

Advertising 8

Advertising Video PR Ethics 8

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

Some of the most exciting — and challenging — innovations in social media are around how to enable users of sites like Facebook and Pinterest to make recommendations, referrals, or "likes" of the products and services they use. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 14

Reference Tips Media Case Study 14

CO2

JUNE 29, 2010

Moreover, ethical followers can help leaders avoid making questionable decisions and high performing followers often motivate leaders to raise their own levels of performance. This effect can be so strong as to cause followers to give their lives for the cause. Technology and its role in travel 2.0 Pink Demos Dr. John Sullivan FORA.tv

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JANUARY 5, 2015

With a $40 billion paper valuation , the simple app connecting drivers to passengers is now worth more than Halliburton Corporation, Aetna, General Mills, Delta Airlines, Kraft Foods, and Charles Schwab. Innovation Internet' First, it monetizes downtime.

Trends 8

Trends Retail Learning-by-Doing Banking 8

HR Digest

JANUARY 10, 2024

Walmart wants customers to know them for low prices, Singapore Airlines customers know them for customer connectivity, Apple customers perceive innovation and Fed Ex customers expect speed. Southwest Airlines’ firm brand, for example, is cheap, fun, and on time. However, identifying a desired firm brand is not enough.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

AUGUST 18, 2011

It has found you need innovative ways to train productive interaction and collaboration for such new IBM hallmarks as global teaming, crowdsourcing, mass collaboration, and endeavor-based work (where the company moves employees as needed for short periods of time, to contribute particular skills to a specific project, in the manner of a movie crew).

Learning Curve 15

Learning Curve Globalization Airlines Training 15