Lead Change Blog

APRIL 1, 2016

A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. . Helping the CEO of Southwest Airlines launch a best-selling book. ” As for advice he would give, he believes schools should teach ethics. Being on CNBC, Fox Business, CNN and ABC pitching a new book.

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Levitt Godin Customer Loyalty Airlines 150

Skip Prichard

JULY 15, 2024

Decision-making is not taught, yet excellence is assumed in leadership echelons and corridors of power. I identify 10 judgment-related traps that affect decisions, summarized with the mnemonic PERIMETERS – this stands for power, ego, risk, identity, memory, emotion time, ethics, relationships, and stories. It’s understandable.

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Self-aware Learning-by-Doing Environment Market Segmentation 78

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. Parents also promoted the value of a strong work ethic. Let’s take a walk down memory lane. After all, lessons in life will be repeated until they are learned.

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Learning-by-Doing Airlines Follow-up Ethics 100

In the CEO Afterlife

SEPTEMBER 8, 2015

Moving on your instincts is not seat-of-the-pants leadership. To be fair, the ‘act early’ ethic prevails in corporate cultures that worship entrepreneurial thinking. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Less is better, strategically and managerially.

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Power Competitive Advantage Airlines Information 100

LDRLB

JUNE 22, 2010

My company’s leaders are completely ethical and honest. I think of some of the draconian measures United Airlines took a few years ago when they were on the cusp of bankruptcy, like eliminating worker pensions. Leadership trust' Senior management’s actions are completely consistent with their words.

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Leadership White Paper Press Release Sharpe 102

Modern Servant Leader

JULY 2, 2024

Servant Leadership Library of Books What are the Best Books About Servant Leadership? This collection of books is a compilation of both servant-leadership focused texts as well as books on other, closely related topics, that pair well with servant-leadership.

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Library Leadership Greenleaf Servant Leader 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Press Release Succession Discount PR 160

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. They illustrate the significance of showing leadership in improving customer service. Two days later, all the points were back on my account. Seven nights at the Marriott; no third-rate Hilton and definitely no painful presentation. And I’ve seen many other bloggers do the same.

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Examples Hotels Products Productivity 113

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 5) Invest in culture rather than governance.

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How To Airlines Media Innovation 110

Strategy Driven

FEBRUARY 4, 2011

How much further should we extend ethics? Sadly, many of the perpetrators did not see lapses in ethics… it was legal and just business to them. By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition.

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Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

SEPTEMBER 12, 2011

Recently, my colleagues and I interviewed dozens of these higher-ambition CEOs , all of whom taught us a valuable lesson: integrity is at the heart of great leadership. And in organizational behavior courses, students learn that motivating employees and developing teamwork is the measure of successful leadership.

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360-Degree Feedback Ethics Education Finance 15

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

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Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

FEBRUARY 5, 2013

These new wise leadership capabilities include the aptitude to shift and broaden one's perspective by connecting to a noble purpose — and the ability to systematically decide and act in alignment with a noble purpose. Instead they tap into their wisdom — the stuff that gives you ethical clarity and a sense of purpose.

Ethics 9

Ethics Morale Airlines CEO 9

Harvard Business Review

AUGUST 2, 2018

Finding opportunities for this kind of clever improvement, saving human time and energy, is not just a leadership challenge. People do not need to know how to fly a plane to be able to spot sensible new airline routes. If employees have thought about proper ethical limitations of AI, they can be important guards against its misuse.

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Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JULY 12, 2011

The Times calls it "the admissions equivalent of speed-dating": nine eight-minute conversations about an ethical dilemma, on-the-spot decisions, even health-care policy that aim to capture who candidates are, not just how smart they are. "We The technical term for the process is the M.M.I., or the multiple mini-interview.

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Airlines Health Care Consensus Policies 15

Harvard Business Review

SEPTEMBER 27, 2011

There are some notable examples of CEOs with courage: In the days following September 11, 2001, Southwest Airlines did not follow its many competitors and lay off tens of thousands of people, thereby keeping intact its record of never having a layoff, or furlough, and building its market share.

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CEO Benchmarking Long-term Banking 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

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Press Release Discount Advertising Sharpe 100

Harvard Business Review

JANUARY 8, 2014

As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001. More important, he would never, ever, hire anyone who was not dying to work in a highly professional, ethical, collaborative firm.

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Emotional Intelligence GDP McKinsey Consultative 10

Harvard Business Review

OCTOBER 24, 2011

Earlier this year, for example, a Southwest Airlines pilot delayed a flight from Los Angeles to Tucson to accommodate the needs of a distraught grandfather who was racing to the hospital bedside of his toddler grandson, the victim of criminal abuse.

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Uncertainty Business Model Industry Airlines 16

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

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Ulrich Leadership Diversity Audience 52

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Congressional Hearings. He has advised two U.S.

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Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

AUGUST 18, 2011

To maintain its leadership position, the company has been willing to experiment with bold new methods. The company invests approximately $1700 per IBM employee to train people to new skill areas needed by the company, including interactive and interpersonal skills.

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Learning Curve Globalization Airlines Training 15