Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. — The Product Management Perspective: Product managers have many customers, both internal and external. At the end of the day, happy customers spread the word about your products and services and you get more happy customers.

Examples 113

Examples Hotels Products Productivity 113

In the CEO Afterlife

SEPTEMBER 8, 2015

To be fair, the ‘act early’ ethic prevails in corporate cultures that worship entrepreneurial thinking. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed.

Power 100

Power Competitive Advantage Airlines Information 100

LDRLB

JUNE 22, 2010

We ask a series of questions regarding three areas of trust: (a) senior management trust; (b) direct supervisor trust; and (c) co-worker trust. My company’s leaders are completely ethical and honest. Senior management’s actions are completely consistent with their words. That also fosters management mistrust.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. Parents also promoted the value of a strong work ethic. Let’s take a walk down memory lane. After all, lessons in life will be repeated until they are learned.

Learning-by-Doing 101

Learning-by-Doing Airlines Follow-up Ethics 101

Skip Prichard

JULY 15, 2024

Nuala Walsh , a seasoned professional with over thirty years in investment management, serves as an independent non-executive director, board chair, and adjunct professor of behavioral science at Trinity College Dublin. Past decisions also affect ethical choices. What are the judgment traps that leaders typically fall into?

Self-aware 84

Self-aware Environment Learning-by-Doing Market Segmentation 84

Strategy Driven

FEBRUARY 4, 2011

How much further should we extend ethics? Sadly, many of the perpetrators did not see lapses in ethics… it was legal and just business to them. By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Leadership Absenteeism 52

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Exhaust resources that don’t cost first and at least come up to “Dummy&# level on each initiative that you manage. &# To know what you need, determine your strengths and strategize to supplement your weaknesses.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. But students are never asked to examine these tensions and merge them into a coherent leadership approach that is consistent with their ethics and values.

360-Degree Feedback 15

360-Degree Feedback Ethics Education Finance 15

Harvard Business Review

JULY 12, 2011

The Times calls it "the admissions equivalent of speed-dating": nine eight-minute conversations about an ethical dilemma, on-the-spot decisions, even health-care policy that aim to capture who candidates are, not just how smart they are. "We The technical term for the process is the M.M.I., or the multiple mini-interview.

Airlines 17

Airlines Health Care Consensus Policies 17

Harvard Business Review

OCTOBER 11, 2012

We sell our privacy to the airlines when we download an airline app to our smartphones to receive better customer service. Whether we're consulting it or not, the app is tracking our travel preferences, travel patterns, quite possibly our religious affiliation through our meal choice, and even our present location.

Insurance 18

Insurance Discount Airlines Price 18

Harvard Business Review

MAY 19, 2016

You’ve managed the same team for the past five years — then one day you find out that your most successful employee uses cognitive-enhancing drugs on the job. Meanwhile, the world of management remains stunningly silent. The issue of smart drugs is rife with ethical and business dilemmas. The Big Questions.

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

JANUARY 8, 2014

As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001. More important, he would never, ever, hire anyone who was not dying to work in a highly professional, ethical, collaborative firm.

Emotional Intelligence 15

Emotional Intelligence GDP McKinsey Consultative 15

Harvard Business Review

DECEMBER 18, 2012

People at all levels, especially management, witness the slow undoing of good customer service, product quality, or safety standards, and they don't say a thing about it. The for-profit sector is no different. Even if it violates their own value system and the mission of the company. To stand up for your truth is to be a leader.

Airlines 15

Airlines Retail Learning-by-Doing Quality 15

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 14

Learning-by-Doing Software Technology Travel 14

Harvard Business Review

JUNE 7, 2012

As CMO Scott Olrich — whose start up firm, Responsys , has landed marquee customers like Southwest Airlines, Whole Foods, LEGO, Harley-Davidson, ESPN and the National Basketball Association — put it at our 2012 Summit on Customer Engagement , "customer advocacy is marketing and marketing is customer advocacy.".

Reference 16

Reference Tips Media Case Study 16

Harvard Business Review

JUNE 7, 2012

As CMO Scott Olrich — whose start up firm, Responsys , has landed marquee customers like Southwest Airlines, Whole Foods, LEGO, Harley-Davidson, ESPN and the National Basketball Association — put it at our 2012 Summit on Customer Engagement , "customer advocacy is marketing and marketing is customer advocacy.".

Reference 16

Reference Tips Media Case Study 16

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

MARCH 24, 2011

What makes the matter fascinating to industry watchers, approximately their equivalent of the Charlie Sheen supernova, is that Gupta served three terms as managing director of McKinsey & Co., In his tenure as McKinsey's worldwide managing director, Gupta displayed macher-like ambition not just for himself but even more so for his firm.

McKinsey 16

McKinsey Consultative Waterman Intellectual Capital 16

Harvard Business Review

OCTOBER 11, 2012

We sell our privacy to the airlines when we download an airline app to our smartphones to receive better customer service. Whether we're consulting it or not, the app is tracking our travel preferences, travel patterns, quite possibly our religious affiliation through our meal choice, and even our present location.

Insurance 11

Insurance Discount Airlines Price 11

Harvard Business Review

OCTOBER 18, 2017

When the builders encountered some technical difficulties while trying to erect the wheel, Richard Branson, the mercurial founder of rival airline Virgin Atlantic Airways, seized the opportunity. As a manager, does this mean you should trash-talk your employees to make them more productive? Trash-talking is pervasive in organizations.

Cooper 9

Cooper Motivation Class Creativity 9

Harvard Business Review

JUNE 21, 2013

Most managers assume that customers love getting gifts, especially in front of other people. In fact, a survey of retail managers suggests that a majority think customers are happier getting preferential treatment in public than in private. Ethical Quandaries. Stop Judging Me. Journal of Consumer Research.

Advertising 8

Advertising Video Ethics PR 8

Harvard Business Review

NOVEMBER 5, 2015

As a child I felt no particular interest in pharmaceuticals, telecommunications, computers, oil and gas, health and beauty aids, medical devices, airlines, or shipbuilding, all of which I’ve simulated or war-gamed. I didn’t ponder whether shareholder wealth should be the sole fiduciary duty of top management.

Career 8

Career Seminar Self-aware Telecommunications 8

Harvard Business Review

MARCH 11, 2015

But charging different customers different prices for the same or a similar product or service is tricky for reasons having nothing to do with ethics. ” But customers are smart, and this often invites another serious problem – indeed called by one of the scariest terms in the management vocabulary: cannibalization.

Price 8

Price Discount Travel Business Model 8

Harvard Business Review

JANUARY 5, 2015

Our 2015 trends offer great opportunity – along with some unusual new challenges – for managers in all industries. With a $40 billion paper valuation , the simple app connecting drivers to passengers is now worth more than Halliburton Corporation, Aetna, General Mills, Delta Airlines, Kraft Foods, and Charles Schwab.

Trends 8

Trends Retail Learning-by-Doing Banking 8

Modern Servant Leader

JULY 2, 2024

Jim Collins 2019 Other Business Balance Case for Servant Leadership The author argues that servant leadership is ethical, practical, and meaningful. Ethically intelligent people know how to use this awareness the right way. Ethical intelligence may be the most practical form of intelligence there is Ñ and the most valuable.

Library 100

Library Leadership Greenleaf Servant Leader 100

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

HR Digest

JANUARY 10, 2024

The ability to manage change determines the fate of any organization. Companies that effectively manage change thrive, while those unable to do so ultimately fail from irrelevance. This second type of change management is critical because it creates meaning and purpose around the other challenges.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

AUGUST 18, 2011

Hamilton makes about 15 business trips a year via commercial airlines but he also, on any given day, might be found zooming around the virtual world Second Life with spiky hair and a kilt, holding training sessions with colleagues from a dozen different countries whose avatars might be international superheroes like Monkey King or Captain Vyom.

Learning Curve 17

Learning Curve Globalization Airlines Training 17