Harvard Business Review

MAY 19, 2016

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

FEBRUARY 5, 2013

The business environment today has indeed become mindboggling complex due to accelerating globalization and rapid technology changes. Mackey told us in our interview that he believes that in recent decades, capitalism has lost its ethical mooring and that the explosion of corporate scandals is evidence of this drifting.

Ethics 11

Ethics Morale Airlines CEO 11

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? That's a bad idea for a lot of reasons: it's not ethical, buyers can see through this, and it's bad for your organization. Revolutionize your customer value proposition.

Reference 16

Reference Tips Media Case Study 16

Harvard Business Review

JUNE 7, 2012

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? That's a bad idea for a lot of reasons: it's not ethical, buyers can see through this, and it's bad for your organization. Revolutionize your customer value proposition.

Reference 16

Reference Tips Media Case Study 16

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. Technology. Technology. Technology. Technology. Technology. Technology. Technology. Technology.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MARCH 24, 2011

You might think that, for a retired McKinsey managing director, board memberships at Goldman Sachs, Procter & Gamble, and AMR, the parent of American Airlines, might be enough insiderness. As technology makes networks tighter and easier to put together, does the risk of contagion increase proportionally?

McKinsey 16

McKinsey Consultative Waterman Intellectual Capital 16

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. Where/how are people having difficulty with technology? In 2015, consumers will begin to see SVPA technology baked into their mobile phones. Where/how are people stuck?

Trends 8

Trends Retail Learning-by-Doing Banking 8

Modern Servant Leader

JULY 2, 2024

Jim Collins 2019 Other Business Balance Case for Servant Leadership The author argues that servant leadership is ethical, practical, and meaningful. Ethically intelligent people know how to use this awareness the right way. Ethical intelligence may be the most practical form of intelligence there is Ñ and the most valuable.

Library 100

Library Leadership Greenleaf Servant Leader 100

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

AUGUST 18, 2011

As IBM celebrates its 100th birthday, many observers are rightly calling attention to the many strategic changes the company put itself through to remain relevant amidst dramatic technological and economic change. But one of the biggest transformations IBM went through is less about computers and more about culture.

Learning Curve 17

Learning Curve Globalization Airlines Training 17