HR Digest

OCTOBER 17, 2020

According to a recent survey in USA Today, Americans are far more worried about their finances than their health amid the COVID-19 outbreak. airline and hospitality sectors) are making immediate changes including implementing drastic cuts to Chief Executive Office and senior executive pay.

Short-term 52

Short-term Committee Incentives Long-term 52

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? That is, is variety really the spice of life , or does it represent a non-value added effort, if not simply waste? In other words, should variation always be reduced to zero?

Management 28

Management System Deming Goal 28

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Products Productivity 8

Harvard Business Review

JANUARY 13, 2014

Most carriers “bake in” a financing payment into their two year plans (monthly fees implicitly include both a wireless service and a financing payment for a new device). Customers can stop the service at any time, but to do so they have to pay off their financing balance immediately (which is akin to the early termination fee).

Price 8

Price Wireless Finance Airlines 8

Steve Farber

AUGUST 10, 2010

We need something specific from the other person–an airline ticket, or lunch, or help with a question. We might confide that our marriage is failing, or discuss private, sensitive details about our finances with such a friend. Most relationships start on the First Floor. We meet and we greet. We exchange business cards.

Letter 80

Letter Long-term Open-book Learning-by-Doing 80

Harvard Business Review

NOVEMBER 27, 2015

Procter & Gamble. Consumer Goods. Technology. Johnson & Johnson. Biotech & Pharma. Walt Disney. Prudential Financial. Automotive. Cisco Systems. Communication. British American Tobacco. Alibaba Group. Technology. Biotech & Pharma. HSBC Holdings. Wells Fargo. Consumer Goods. Online Retail. Goldman Sachs. Exxon Mobil. Oil & Gas.

Tourism 8

Tourism Telecommunications Automotive Company 8

Chris Brady

JANUARY 18, 2011

Other leaders have established fun as a pervasive element in their very corporate culture (Southwest Airlines and Zappos come to mind). Tense moments were diffused, heaviness was lifted, and optimism was restored through simple gestures of fun.

Travel 119

Travel Learning-by-Doing Blog Letter 119

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. Economists and finance.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Looking back now I realize my hate-affair with computers began right then and there. Only recently did I finally awake to my stupidity and switch back to Apple products. If you hate computers, it's likely that you only hate the PC world.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 15

360-Degree Feedback Ethics Education Finance 15

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others. Microsoft, IBM, and Google offer similar services.

Entrepreneur 10

Entrepreneur Airlines Construction Short-term 10

Harvard Business Review

AUGUST 24, 2015

To investigate this further, Brinke and Adams conducted an experiment in which they hired an actor to portray an airline CEO apologizing for a computer malfunction that canceled 140 flights, stranding thousands of passengers— a scenario based on a real Alaksa Airlines snafu. Researchers Don Chance, James Cicon, and Stephen P.

CEO 8

CEO Airlines Press Release Price 8

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

OCTOBER 3, 2016

Last year, Jeff Smisek, the former CEO of United Airlines, received a separation payment of $4.875 million in cash along with additional equity awards and other benefits for a total of close to $37 million after being ousted from his company. Golden parachutes can’t seem to stay out of the news.

Golden Parachute 9

Golden Parachute Hostile Takeover Airlines Execution 9

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. The energy, finance, and technology sectors tend to tweet using a male-biased tone of voice. American Airlines again provides a good example. The algorithm is able to infer gender based on language.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Innovative forms of financing, such as Kickstarter, will continue to grow, also invented by social entrepreneurs. If you want certainty, here it is: my surefire predictions about the future. The next two Popes won't be a woman.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

OCTOBER 31, 2016

The closest analogy for this is an airline status program where you earn status based on whether you engage in a defined set of behaviors or achieve certain goals (e.g., Laura Schneider for HBR. If you could hire only one more person for your organization this year, where would you make that hire? Somewhere else?

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Strategy Driven

FEBRUARY 4, 2011

A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. And short-term numbers at that.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

OCTOBER 30, 2018

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety. We sometimes act as if health care organizations are big machines.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

FEBRUARY 9, 2015

In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom. Glenn Tilton, former CEO of Texaco and United Airlines and director of Abbott Laboratories, AbbVie, and Phillips 66, well captured the point.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

APRIL 18, 2011

The Boeing Training & Flight Services division, a 1,500-employee group at The Boeing Company that serves 500 airline customers in over 90 countries, sought to accelerate growth by reorganizing around the customer. Sometimes it's new leadership that spurs action, other times efforts percolating within companies capture executives' attention.

B2C 15

B2C B2B Forrester Budgeting 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

JANUARY 26, 2012

On the latter, we will be carefully observing how developments such as Yuri Milner's Digital Sky Technologies — and, more broadly, the entrance of hedge funds and large institutional investors — will affect the landscape of startup financing.

Hedge 15

Hedge Disruptive Innovation Venture Capitalist Venture Funding 15

Harvard Business Review

AUGUST 1, 2016

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. LoveOS supports the “apps” of strategy, finance, etc.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Innovative forms of financing, such as Kickstarter, will continue to grow, also invented by social entrepreneurs. If you want certainty, here it is: my surefire predictions about the future. The next two Popes won't be a woman.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

APRIL 5, 2012

In some industries, such as airlines and pharmaceuticals, data companies sell information on sales of all competitive products by account or local market. Many sales forces do not have estimates of local market potential readily available, and developing them requires work and creativity. Some approaches include: • Buy existing data.

Retail 10

Retail Incentives Tactics Pharmaceuticals 10

Harvard Business Review

NOVEMBER 15, 2013

They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. So I constantly put the question to my colleagues: Suppose government finance was not an option, what would be the best thing to do?

Process 9

Process Uncertainty Analysis Industry 9

Harvard Business Review

MAY 13, 2014

People in finance at GE, typically focused on return on investment and payback periods, love FastWorks because they get a better throughput of ideas. Through Kaggle , another GE partner that is a community of data scientists, GE asked for algorithms to optimize airline flight paths and reduce delays – ultimately improving air travel overall.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8