Harvard Business Review

JANUARY 26, 2012

An organization's capabilities become its disabilities when disruption is afoot." – Clayton Christensen, The Innovator's Solution. Over the years, venture capitalists have been some of the most ardent students of disruptive innovation. They are acutely attuned to disruptive innovation, and their size makes them nimble.

Hedge 15

Hedge Disruptive Innovation Venture Capitalist Venture Funding 15

Harvard Business Review

MAY 13, 2014

You need to think like a portfolio manager, allocating resources both to innovate in your core and for the future. Knowing that today’s operations will almost always win the lion’s share of resources, you need to consciously create a protected class of innovative ideas to invest in, even if money is tight.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Strategy Driven

FEBRUARY 4, 2011

A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Innovative forms of financing, such as Kickstarter, will continue to grow, also invented by social entrepreneurs. If you want certainty, here it is: my surefire predictions about the future. The next two Popes won't be a woman.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

APRIL 18, 2011

Over the past five years, we have followed the rise of customer experience efforts from small outposts to central players in executing company strategies, especially as firms have faced growing challenges in maintaining meaningful differentiation based on product innovation alone. Consider one example.

B2C 15

B2C B2B Forrester Budgeting 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

OCTOBER 18, 2016

On average, common ownership concentration has almost doubled in the last 20 years in the construction, manufacturing, finance, and services sectors. They may choose it for other reasons, for example, to encourage cooperation or innovation. It has resulted in higher prices in the airline and banking industries.

CEO 8

CEO Asset Management Cooper Incentives 8

Harvard Business Review

JUNE 20, 2014

This popular triumph of the “ heuristics and biases ” literature pioneered by psychologists Daniel Kahneman and Amos Tversky has made us aware of flaws that economics long glossed over, and led to interesting innovations in retirement planning and government policy. It is not, however, the only lens through which to view decision-making.

Uncertainty 10

Uncertainty Kahneman Banking System 10