Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. ERP systems, RFID , knowledge management, business intelligence) have washed over organizations.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JUNE 2, 2016

The message for managers is clear: this is the way to outcompete your business rivals; these are the traits that will bring you and your company commercial victory. Good management is not like a competitive sport. Good management is not like a competitive sport. Why sports metaphors are damaging. ” Research backs this up.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

JANUARY 13, 2014

Most carriers “bake in” a financing payment into their two year plans (monthly fees implicitly include both a wireless service and a financing payment for a new device). Customers can stop the service at any time, but to do so they have to pay off their financing balance immediately (which is akin to the early termination fee).

Price 8

Price Wireless Finance Airlines 8

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. This book states the case for more of a macro-focused approach to management. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

OCTOBER 31, 2016

For many executives battling through economic headwinds in emerging markets, the answer tends to be wherever they think someone will provide the strongest boost to top-line growth, which usually means hiring an additional sales or marketing manager to support the commercial front lines. Somewhere else? This is a problem for several reasons.

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 15

360-Degree Feedback Ethics Education Finance 15

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s. Economists and finance.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others.

Entrepreneur 10

Entrepreneur Airlines Construction Short-term 10

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. When they got back to Rotterdam Eye Hospital, the managers asked themselves why couldn’t they add a similar feature to their own “team-start” huddles? Insight Center. The Future of Health Care.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. They have given their social media staff a clear mission and a great deal of autonomy; the account’s managers chat with customers, offer up front to solve problems, and empathize with frustrated travelers. American Airlines again provides a good example.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

OCTOBER 3, 2016

Last year, Jeff Smisek, the former CEO of United Airlines, received a separation payment of $4.875 million in cash along with additional equity awards and other benefits for a total of close to $37 million after being ousted from his company. Golden parachutes can’t seem to stay out of the news.

Golden Parachute 9

Golden Parachute Hostile Takeover Airlines Execution 9

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. And short-term numbers at that.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

FEBRUARY 9, 2015

Its directors have turned over many times, of course, but Trian Fund Management, led by activist Nelson Peltz, is pressing for far more than a routine remake, demanding four seats of its own choosing at the table. Much the same occurred at Canadian Pacific Railway in 2012, when Pershing Square Capital Management acquired control of its board.

Airlines 8

Airlines CEO Automotive Long-term 8

HR Digest

AUGUST 1, 2019

Without an understanding of basic financial concepts, executives are not well-equipped to make decisions related to financial management. managers are uninformed about the basics of financial literacy to face the challenges of the future. Why is financial literacy at all levels of management a basic need?

Finance 63

Finance Metrics EBITDA Handbook 63

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Exhaust resources that don’t cost first and at least come up to “Dummy&# level on each initiative that you manage. &# To know what you need, determine your strengths and strategize to supplement your weaknesses.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

AUGUST 24, 2015

To investigate this further, Brinke and Adams conducted an experiment in which they hired an actor to portray an airline CEO apologizing for a computer malfunction that canceled 140 flights, stranding thousands of passengers— a scenario based on a real Alaksa Airlines snafu. Researchers Don Chance, James Cicon, and Stephen P.

CEO 8

CEO Airlines Press Release Price 8

Harvard Business Review

APRIL 18, 2011

Three-fourths of those we examined sit on the executive management team within the company. Even if their teams are small, their voice on the executive management team means they have influence over how the company prioritizes and spends resources. About one quarter of these CCOs formerly held operations positions.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

OCTOBER 18, 2016

The pay of top managers has risen faster than those of other star earners. Top management compensation packages guarantee a high level of pay, but are often only weakly linked to the performance of the firm relative to its industry competitors. In other words, these managers are rewarded less for outperforming their competitors.

CEO 8

CEO Asset Management Cooper Incentives 8

Harvard Business Review

NOVEMBER 15, 2013

Let nature take its course, bailout without bankruptcy, and managed bankruptcy. They each had strong arguments in their favor: The consideration for nature taking its course was that the companies had been very badly managed for many years, and people needed to take responsibility for failure. How do you trade those things off?

Process 9

Process Uncertainty Analysis Industry 9

Harvard Business Review

FEBRUARY 15, 2013

Social enterprises and nonprofits increasingly recognize the need to adopt management disciplines used successfully in the for-profit world. That's what makes the jobs that social enterprises offer more of a lane change than a permanent detour.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

MARCH 24, 2011

What makes the matter fascinating to industry watchers, approximately their equivalent of the Charlie Sheen supernova, is that Gupta served three terms as managing director of McKinsey & Co., In his tenure as McKinsey's worldwide managing director, Gupta displayed macher-like ambition not just for himself but even more so for his firm.

McKinsey 15

McKinsey Consultative Waterman Intellectual Capital 15

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

APRIL 5, 2012

A district sales manager says: "These district sales rankings are unfair. Coaching and performance management. If sales managers know account potential, they can coach salespeople on the best strategies for driving revenue growth. A salesperson says: "My quota is 10% higher than last year. For example: • Targeting.

Retail 10

Retail Incentives Tactics Pharmaceuticals 10

Harvard Business Review

JANUARY 26, 2012

Bill Ackman's hedge fund Pershing Square, for example, has $9 billion in assets under management and fewer than ten investment professionals. In classic cases of industry disruption, such as in steel or airlines , incumbent firms have tens of thousands of employees.

Hedge 15

Hedge Disruptive Innovation Venture Capitalist Venture Funding 15

Harvard Business Review

NOVEMBER 23, 2010

He wasnt a process manager. As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

JANUARY 26, 2011

Companies included in the ETF include major airlines, pharmaceuticals, industrials, and technology. After our meeting at the SSE, we had lunch with Dean Xiongwen Lu and Professor Cheng-Hua Tzeng of the Fudan School of Management. Eccles is a professor of management practice at HBS. Stay tuned.

Long-term 15

Long-term Sample Report Pharmaceuticals 15

Harvard Business Review

SEPTEMBER 27, 2016

CEOs can waste a massive amount of time simply tending to the egos and petty squabbles of professional managers―time better spent connecting directly with the front line and solving their needs. Professional managers tend to worry most about stakeholders somewhere in their own office. I recognize this sounds harsh; it is.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

JANUARY 9, 2015

What happens if next time it’s not a near-miss , but a direct hit of a commercial airliner by a Russian plane that turns its transponder off? The “weaponization of finance” is also high on your list. And America’s willingness to weaponize finance has grown substantially as a consequence.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. last year, unemployment is slowly decreasing , and public finances are improving faster than anticipated. For a start, despite the discontent in some sectors, the French economy is not doing too badly.

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

JUNE 20, 2014

At times this belief has led the managing director of the Max Planck Institute for Human Development in Berlin into pretty fierce debates with his intellectual opponents. What’s the problem with the way that turkey approached risk management? But the same managers would never admit this in public. But he feeds you.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

OCTOBER 16, 2018

How Bad is Airline Service, Really? Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. Why Management Practice Matters. He is the author of The Wisdom of Finance. They also share their After Hours picks for the week. ” Read more.

Download 14

Download Airlines Retail Brainstorming 14