Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? Or, would it be better to remove color as a potential market place differentiator and, instead, offer “Any color you like, as long as it’s white”?

Management 28

Management System Deming Goal 28

Harvard Business Review

JANUARY 13, 2014

T-Mobile is basking in the limelight courtesy of masterful marketing and an aggressive promotion launched last week. Since early last year, T-Mobile has spearheaded what I call a value war — as opposed to a price war — in the wireless market. Consider the airline industry. T-Mobile uncoupled these fees.

Price 8

Price Wireless Finance Airlines 8

Harvard Business Review

SEPTEMBER 29, 2014

In the 1900s, French mathematician-economist Leon Walras envisioned prices in a market economy being set by an auctioneer (since known as the “Walrasian auctioneer”) conducting continuous auctions for all kinds of commodities. Economists and market design. Economists and finance.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Their advice can be invaluable.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

NOVEMBER 27, 2015

They’re also among the most profitable (the top five companies make up for 15% of the index’s total market capitalization), and the fastest growing (their market capitalization has grown this year by 23.3% Whole Foods Market. compared to weighted average of 5.2% of all the companies in the index). Consumer Goods.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others. Provides access to experts or mentorship.

Entrepreneur 10

Entrepreneur Airlines Construction Short-term 10

Strategy Driven

FEBRUARY 4, 2011

billion as the stock market plummeted, amid a crisis of investor confidence. We have been subjected to the second longest bear market in history, the longest being that of the Great Depression. The stock market is down 25%. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

JANUARY 13, 2014

In 1960, marketing legend Ted Levitt provided perhaps his seminal contribution to the Harvard Business Review : “ Marketing Myopia.” Instead, we should measure and manage behaviors like spending time in markets and designing and executing smart experiments and the values to which employees adhere.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Every now and then a product or service comes along that thrills customers and captivates the market. Looking back now I realize my hate-affair with computers began right then and there. Great enthusiasm follows as word of mouth spreads.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 15

Airlines Report Guidelines Discount 15

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 15

360-Degree Feedback Ethics Education Finance 15

Harvard Business Review

APRIL 27, 2015

The best, like American Airlines, make it feel natural. Moreover, Twitter is used by virtually all big Western companies either for marketing or to respond to customers—and sometimes both. The energy, finance, and technology sectors tend to tweet using a male-biased tone of voice.

Company 8

Company Airlines Brand Analysis 8

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Young scientists will invent energy-saving or health-promoting products, incubate new ventures while still in college, and sell them to markets eager for ways to control energy or health care costs. The next two Popes won't be a woman.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

OCTOBER 3, 2016

Last year, Jeff Smisek, the former CEO of United Airlines, received a separation payment of $4.875 million in cash along with additional equity awards and other benefits for a total of close to $37 million after being ousted from his company. Golden parachutes can’t seem to stay out of the news.

Golden Parachute 9

Golden Parachute Hostile Takeover Airlines Execution 9

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Sales & Marketing Adapted from.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

APRIL 5, 2012

If you spend much time around salespeople, it won't take long before you hear them griping about the issue that is the profession's biggest trouble spot: disagreement over the market potential of a group of accounts or a territory. In exit interviews, the people who leave imply they don't have enough market potential to succeed.".

Retail 10

Retail Incentives Tactics Pharmaceuticals 10

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

APRIL 18, 2011

While many of these executives hold the title of Chief Customer Officer, others go by names like Chief Client Officer (at OptumHealth), Chief Experience Officer (at Cigna), Executive Vice President, Member Experience (at USAA), or Chief Global Customer and Marketing Officer (at Dunkin' Brands). Senior leaders are in a new position.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

MAY 13, 2014

Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets. Marketing plays a catalyst role, providing growth funding. For example, GE incubated an energy storage company (“ Durathon ”), which has gone from the lab to a $100 million business in five years.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

OCTOBER 18, 2016

On average, common ownership concentration has almost doubled in the last 20 years in the construction, manufacturing, finance, and services sectors. market capitalization ) and 500 additional public companies. It has resulted in higher prices in the airline and banking industries.

CEO 8

CEO Asset Management Cooper Incentives 8

Harvard Business Review

FEBRUARY 9, 2015

In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom. Consider what the board of General Electric has declared as its criteria for new directors.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

JANUARY 26, 2012

Hedge fund investors who deploy capital in large and liquid markets can scale their time well. In classic cases of industry disruption, such as in steel or airlines , incumbent firms have tens of thousands of employees. A key constraining resource in traditional venture is a VC investor's time.

Hedge 15

Hedge Disruptive Innovation Venture Capitalist Venture Funding 15

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Young scientists will invent energy-saving or health-promoting products, incubate new ventures while still in college, and sell them to markets eager for ways to control energy or health care costs. The next two Popes won't be a woman.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

JANUARY 26, 2011

Companies included in the ETF include major airlines, pharmaceuticals, industrials, and technology. By the end of October in 2010, the market value of the 100 constituent stocks reached 582 billion RMB, accounting for 31% of the total market value of the Shanghai Stock Exchange's A shares.

Long-term 15

Long-term Sample Report Pharmaceuticals 15

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

JANUARY 9, 2015

And because Europe is the world’s largest single common market, all of this redounds very negatively to the global scene. What happens if next time it’s not a near-miss , but a direct hit of a commercial airliner by a Russian plane that turns its transponder off? Russia is your number two risk. First, the U.S.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

MARCH 24, 2011

Competitors whispered that Gupta was committing the most un-McKinsey-like of sins: cutting price to get into new markets. As the stock market began to take off, though, and options rained down on corporate execs, the compensation tables began to turn, certainly for the top ranks. And what risks did he run? At the very least, contagion.

McKinsey 15

McKinsey Consultative Waterman Intellectual Capital 15

Harvard Business Review

JUNE 2, 2016

Business history is full of examples of companies that grew remarkably fast – often aided by acquisitions – and became the darlings of the stock market, only to collapse after a period of high growth and corresponding pressure. Prematurely piling more effort onto something that hasn’t blended yet can actually make it worse.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

SEPTEMBER 27, 2016

.” At one Brazilian retailer, it’s “To give aspiring lower-class consumers the opportunity to own furniture, ‘white goods’ and consumer electronics by helping them solve their financing needs.” Then they go back to selling. ” Be the question guy, not the answer guy.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

MARCH 6, 2014

His answer is that in a news market overflowing with facts, facts by themselves go unsold; they require a story—and that story, he says mischievously, needs some kind of bias on the part of the author, “a pair of lenses that slide over reality and aim to bring it more clearly into focus.” Where should all this go in our minds?”.

Peer Review 8

Peer Review Review Industry Wilde 8

Harvard Business Review

JUNE 20, 2014

I have a project with the Bank of England called simple heuristics for a safer world of finance. But if the world is highly unpredictable and unstable, as in the stock market, you have many parameters to estimate and relatively little data. So we need to go away from probability theory and investigate smart heuristics. Less was more.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

OCTOBER 16, 2018

How Bad is Airline Service, Really? Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. Desai is the Mizuho Financial Group Professor of Finance at Harvard Business School and a Professor of Law at Harvard Law School. Download this podcast.

Download 14

Download Airlines Retail Brainstorming 14

Harvard Business Review

NOVEMBER 1, 2017

We use market concentration as a proxy or a signal about whether a market is competitive. markets have in fact become significantly more concentrated over the past 20 or 30 years. One interpretation is that when a market gets more concentrated, that means it’s less competitive, so we have a problem.

Policies 8

Policies Airlines Politics Proposal 8