Harvard Business Review

JANUARY 13, 2014

Most carriers “bake in” a financing payment into their two year plans (monthly fees implicitly include both a wireless service and a financing payment for a new device). Customers can stop the service at any time, but to do so they have to pay off their financing balance immediately (which is akin to the early termination fee).

Price 8

Price Wireless Finance Airlines 8

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. 90% of all e-businesses will fail.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

OCTOBER 31, 2016

This practice is still relatively rare, with only 20% of the MNCs surveyed by FSG regularly using capability-based distributor management scorecards, but companies that do it report operating margins that are eight percentage points higher than those who do not. Laura Schneider for HBR. Somewhere else? flying over 100,000 miles per year).

Marketing 8

Marketing Channel Management Incentives Survey 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. General Electric Operations' GE is an icon of management best practices. They have branded it “FastWorks.”

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

AUGUST 29, 2018

Recently, a financial services organization found $5 million in opportunities to optimize its finance processes. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

APRIL 18, 2011

About one quarter of these CCOs formerly held operations positions. The Boeing Training & Flight Services division, a 1,500-employee group at The Boeing Company that serves 500 airline customers in over 90 countries, sought to accelerate growth by reorganizing around the customer. They have power and influence resources.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization. Insight Center. Adopting AI. Sponsored by SAS.

Learning-by-Doing 12

Learning-by-Doing Software Technology Travel 12

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

JANUARY 13, 2014

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. And short-term numbers at that.

Levitt 12

Levitt Christensen Competitive Advantage Welch 12

Harvard Business Review

AUGUST 1, 2016

Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love. Love is like an operating system. LoveOS supports the “apps” of strategy, finance, etc.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

FEBRUARY 15, 2013

And a great potential source of talent with the right skills are professionals who change career lanes — people with experience and training in accounting, finance, human resources and strategy who leave corporate jobs to follow their passion to have a social impact. About 75% come from the private sector.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

FEBRUARY 9, 2015

Among their trophies in 2014 was a complete housecleaning at Darden Restaurants, the largest operator of full-service restaurants in the U.S. In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom.

Airlines 8

Airlines CEO Automotive Long-term 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Advertising Sharpe 100

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

OCTOBER 30, 2018

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety. We sometimes act as if health care organizations are big machines.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

DECEMBER 20, 2016

I’m talking about the superconsumers who are inside your organization, working at every level: the fashionista who works in the mail room at the headquarters of an apparel company, or the finance manager who works for a pork brand and who eats three pounds of bacon in any given week. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

NOVEMBER 15, 2013

They stressed that purchasing a car was very different from flying an airline — it was the difference between a date and getting married. So I constantly put the question to my colleagues: Suppose government finance was not an option, what would be the best thing to do?

Process 9

Process Uncertainty Analysis Industry 9

Harvard Business Review

SEPTEMBER 27, 2016

.” At one Brazilian retailer, it’s “To give aspiring lower-class consumers the opportunity to own furniture, ‘white goods’ and consumer electronics by helping them solve their financing needs.” One would hope the CEO attained his or her position by being one of the best operators in the business.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. last year, unemployment is slowly decreasing , and public finances are improving faster than anticipated. For a start, despite the discontent in some sectors, the French economy is not doing too badly.

Proposal 8

Proposal GDP Airlines Transportation 8