Leading Blog

NOVEMBER 3, 2023

airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior. Even worse, functional processes — finance, human resources, sales, etc.

Industry 294

Industry Stage-Gate Organization Company 294

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money. ” There are bigger issues at stake.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

AUGUST 10, 2015

His favorite, Southwest Airlines, certainly doesn’t lack for press about its positive organizational culture and cheerful customer-facing employees, but the example makes a more nuanced point about the contribution of people in a capital-intensive business. Therefore, they cease to provide a competitive advantage.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally.

Brand 8

Brand Company Merchandising Operations 8