Innovation Excellence

SEPTEMBER 4, 2015

Here's a nice example of the Attribute Dependency Technique, one of five in the innovation method called Systematic Inventive Thinking (SIT). It's a great tool to make products and services that are "smart." They adjust and learn, then adapt their performance to suit the needs of the user. Continue reading →

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The Horizons Tracker

JUNE 13, 2023

The airline industry has made concerted efforts to create a more diverse working environment. “Airline organizations, in part, maintain the feminized cabin by setting strict appearance standards that workers embody,” the researchers explain.

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Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. Leverage their strengths to create a culture of innovation within the organization. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today.

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In the CEO Afterlife

JULY 2, 2013

The focus of innovation within high-tech and new-age companies is the product itself; once these companies carve out product differentiation, they call on marketing for the sizzle that sells the steak. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

Innovation Excellence

FEBRUARY 2, 2023

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

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Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. I was at the client’s location for three days, and they wanted to learn innovation tools. The post Observation and variations of the miracle question for innovation appeared first on mikecardus.com. Miracle Question Variation. SOLVED CARDS. Get yours today.

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Innovation Excellence

JULY 14, 2022

GUEST POST from Howard Tiersky When Gordon Bethune took over as CEO of Continental Airlines in 1994, the carrier had just emerged from its second bankruptcy and was headed for their third and potentially final round. US Department of Transportation … Continue reading →

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Modern Servant Leader

JANUARY 17, 2012

He was – if you refer to technology and innovation. In Jobs case, I’d suggest this was creativity, innovation and technology. This is seen in Southwest Airlines frequent recognition as the leader of their industry and the comparably infrequent features of Herb Kelleher. Cook’s contributions and capabilities.

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Innovation Excellence

APRIL 17, 2017

This week’s debacle at United Airlines highlighted a darker side of Innovation. While this was an extreme example of terrible customer service, I think it is merely the tip of the commercial innovation ‘iceberg’ that has been pervasive in the airline industry for many years.

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Airlines Innovation Tips Industry 63

Innovation Excellence

NOVEMBER 15, 2016

So, how did one airline company disrupt the airline industry through a low-budget carrier? A remote, often misunderstood country, Iceland has become one of the hottest tourist destinations. This is quite alarming.

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Airlines Industry Travel Budgeting 78

Lead Change Blog

MAY 4, 2021

Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. As an airline staff member Beth wears a name tag that says “Beth” but it also says “committed to kindness”. Creativity/Inspiration. Eileen McDargh contributed A Name Tag for Kindness.

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Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Dinosaurs in an Asteroid Storm. They make bold connections outside their own area of expertise.

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Tanveer Naseer

MARCH 6, 2012

They’re the specific attitudes that make your organization different from everybody else. “Brown Shorts” is a very strange name that pays homage to Southwest Airlines and their unique culture of fun. What the heck are Brown Shorts?

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Airlines Delegation Incentives Open-book 214

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Living the Southwest Way! Keller, 2019. Keller, 2019.

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Tanveer Naseer

SEPTEMBER 17, 2013

In Guy’s presentation, he spoke about the 11 steps organizations need to take to become more innovative, with the first step being that we ensure that whatever initiatives we take must create a sense of meaning and value. That this is something that only we could do.

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The Horizons Tracker

JULY 30, 2023

Research from INSEAD suggests that it might also be helping grease the wheels of innovation as it eases connectivity between international companies and their subsidiaries. The researchers explore not only whether nonstop flights support innovation within companies but also how they might do so. increase in citations and a 1.4%

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Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. Self Leadership Dreams Innovation Inspiration' Stories telegraph a set of norms or values unique to the organization.

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The Horizons Tracker

SEPTEMBER 4, 2019

With the rise of low cost airlines however, shops aren’t the only way you might be fleeced at the airport, and new research highlights how airlines could be using AI to help them price services such as checked bags and seat reservations. “However, not every customer has the same travel and budget needs. Put to the test.

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Innovation Excellence

APRIL 18, 2024

This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups […] Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better.

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Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

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Great Leadership By Dan

APRIL 6, 2017

Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. He also knew when and how to count on the traditionalists on his management team.

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Delegation Airlines Seminar Bottom-up 217

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. Support for customer-focused innovation.

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Airlines Mission Statement Customer Loyalty Mayo 117

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness. curiosity.

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HR Digest

DECEMBER 26, 2019

Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson, in her 13-year stint at IBM, has driven the HR process from being process-centric to the more agile and innovative competencies that the new digital era demanded. Diane Gherson, CHRO of IBM. Diane Gherson, CHRO, IBM.

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Mayo Human Resources Airlines Agility 98

Innovation Excellence

NOVEMBER 10, 2017

Lufthansa Systems, IT services provider in the airline industry with over 300 airline customers, initiated an Intrapreneurs program named Invent IT in 2007-2008.

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Airlines System Innovation Industry 72

The Horizons Tracker

FEBRUARY 23, 2021

This shutdown of business travel has huge commercial implications for airlines, for whom business travelers are believed to make up around 12% of passengers, but an incredible 75% of profits. This is especially likely if, as expected, costs rise as the airline industry struggles to regain some semblance of financial stability.

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Travel Tacit Knowledge Airlines GDP 138

Innovation Excellence

APRIL 20, 2020

COVID19 will change the way we behave, conduct business, and indeed how we innovate for years to come. But how can the innovation community help nudge us in that direction in the face of inevitable economic and social challenges? The good news is that without tough problems, we wouldn’t need innovation, so this is an opportunity.

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First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

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Airlines Entrepreneur Globalization Innovation 70

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Lead Change Blog

DECEMBER 17, 2015

The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. Brand lovers contribute ideas that help the brand innovate and grow.

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Innovation Excellence

FEBRUARY 26, 2017

Often innovation is cast in the minds as a pure product related process. Apple’s iPod to iPhone to iPad, for example, is, perhaps, a perfect reflection of how most people would define innovation. But innovation doesn’t have to be limited to product design and new product ranges.

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HR Digest

JULY 16, 2020

Major retail outlets believed saleswomen who wore glasses gave a “cold impression”; domestic airlines claimed safety concerns for forbidding glasses, restaurateurs said that glasses clashed with traditional outfits, like kimonos, that employees are required to wear on the job. Have you ever been told what to wear and what not to wear at work?

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The Horizons Tracker

NOVEMBER 27, 2022

If, for instance, an airline company intentionally avoids buying Russian oil, they should make sure to use it in their marketing activities. . “Now that we know more than just anecdotally that solidarity with Ukraine makes people willing to pay more and act, organizations and companies can implement it in their strategy.

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Energy Airlines Cost Document 125

Kevin Eikenberry

JANUARY 22, 2011

I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Tagged as: Boeing , future flight , NASA { 4 comments… read them below or add one } Thabo Hermanus January 23, 2011 at 7:59 am Kevin, this really pushes the boundaries and the pictures are awesome.

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Innovation Excellence

JULY 22, 2018

In a variety of industries today, ranging from airlines to healthcare to even buying a coffin for a funeral, a handful of major players dominate, which allows them to raise prices and restrict consumer choice. On his hit HBO show Last Week Tonight, John Oliver pointed to the dangers of corporate consolidation. Anybody who has flown.

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Industry Airlines Price Innovation 84

The Horizons Tracker

AUGUST 9, 2021

For instance, the data suggest that when commercial enterprises, such as banks and airlines, are privatized, they are able to produce significant efficiency improvements as a result. What’s more, it’s crucial that the right things are privatized and that they do so under the right regulatory regime.

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Policies Airlines Efficiency Incentives 128

The Horizons Tracker

FEBRUARY 27, 2023

“Thinking back to when airlines introduced self-baggage drop, or supermarkets brought in self-checkouts, people embraced it to an extent, but there still needs to be a person nearby to guide people through the technology,” they continue. “We’re incredibly social creatures.

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