Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. I was at the client’s location for three days, and they wanted to learn innovation tools. The post Observation and variations of the miracle question for innovation appeared first on mikecardus.com. Miracle Question Variation. SOLVED CARDS. Get yours today.

Innovation 158

Innovation TRIZ Airlines Analysis 158

In the CEO Afterlife

JULY 2, 2013

The focus of innovation within high-tech and new-age companies is the product itself; once these companies carve out product differentiation, they call on marketing for the sizzle that sells the steak. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Few deliver it.

Marketing 257

Marketing Levitt Telecommunications Brand 257

The Horizons Tracker

AUGUST 2, 2021

In 1962 Everett Rogers famously described the journey innovations go on as they travel from obscurity to mass market success and through to obsolescence. It’s a process that remains largely observed to this day and being able to spot where an innovation is on the lifecycle is pretty valuable. Spreading change. Uncertain spread.

Innovation 130

Innovation IPO Mass Marketing Early Adopters 130

Modern Servant Leader

JANUARY 17, 2012

He was – if you refer to technology and innovation. In Jobs case, I’d suggest this was creativity, innovation and technology. This is seen in Southwest Airlines frequent recognition as the leader of their industry and the comparably infrequent features of Herb Kelleher. Cook’s contributions and capabilities.

Servant Leader 273

Servant Leader Leadership Reference Bottom-up 273

Let's Grow Leaders

JULY 29, 2024

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Someone somewhere is innovating. You’ll have opportunities—the world needs more thoughtful, innovative problem solvers than ever. Technology changes. Trends shift.

Management 327

Management Resistance How To Leadership 327

Lead Change Blog

MAY 4, 2021

Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. As an airline staff member Beth wears a name tag that says “Beth” but it also says “committed to kindness”. Creativity/Inspiration. Eileen McDargh contributed A Name Tag for Kindness.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Leading Blog

JANUARY 14, 2019

We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas. They march through the phases robotically, as if they have discovered a magic formula for innovation. Step two always follows step one.

Creativity 297

Creativity Benchmarking Learning-by-Doing Construction 297

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Dinosaurs in an Asteroid Storm. They make bold connections outside their own area of expertise.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Tanveer Naseer

MARCH 6, 2012

They’re the specific attitudes that make your organization different from everybody else. “Brown Shorts” is a very strange name that pays homage to Southwest Airlines and their unique culture of fun. What the heck are Brown Shorts?

Airlines 214

Airlines Delegation Incentives Open-book 214

The Horizons Tracker

JULY 30, 2023

Research from INSEAD suggests that it might also be helping grease the wheels of innovation as it eases connectivity between international companies and their subsidiaries. The researchers explore not only whether nonstop flights support innovation within companies but also how they might do so. increase in citations and a 1.4%

Travel 98

Travel Innovation Airlines Incentives 98

Tanveer Naseer

SEPTEMBER 17, 2013

In Guy’s presentation, he spoke about the 11 steps organizations need to take to become more innovative, with the first step being that we ensure that whatever initiatives we take must create a sense of meaning and value. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Living the Southwest Way! Keller, 2019. Keller, 2019.

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. Self Leadership Dreams Innovation Inspiration' Stories telegraph a set of norms or values unique to the organization.

Taylor 303

Taylor Taylorism Storytelling Airlines 303

Let's Grow Leaders

JULY 29, 2024

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Someone somewhere is innovating. You’ll have opportunities—the world needs more thoughtful, innovative problem solvers than ever. Technology changes. Trends shift.

Management 234

Management Resistance How To Leadership 234

The Horizons Tracker

SEPTEMBER 4, 2019

With the rise of low cost airlines however, shops aren’t the only way you might be fleeced at the airport, and new research highlights how airlines could be using AI to help them price services such as checked bags and seat reservations. “However, not every customer has the same travel and budget needs. Put to the test.

Airlines 69

Airlines Discount Price Travel 69

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? In the case of Boeing, software was going to solve known basic aerodynamic design problems.

Software 173

Software Supply Chain Airlines Leadership 173

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 273

Succession Maslow Motivation Airlines 273

Lead Change Blog

FEBRUARY 17, 2016

” Welcome to the era of growth through innovation. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Great Leadership By Dan

APRIL 6, 2017

Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. He also knew when and how to count on the traditionalists on his management team.

Delegation 217

Delegation Airlines Seminar Bottom-up 217

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. Support for customer-focused innovation.

Airlines 119

Airlines Mission Statement Customer Loyalty Mayo 119

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Many industries must be highly attuned to eliminating mistakes and accidents.

Quality 150

Quality Metrics Airlines Bottom-up 150

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness. curiosity.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

HR Digest

DECEMBER 26, 2019

Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson, in her 13-year stint at IBM, has driven the HR process from being process-centric to the more agile and innovative competencies that the new digital era demanded. Diane Gherson, CHRO of IBM. Diane Gherson, CHRO, IBM.

Mayo 98

Mayo Human Resources Airlines Agility 98

The Horizons Tracker

FEBRUARY 23, 2021

This shutdown of business travel has huge commercial implications for airlines, for whom business travelers are believed to make up around 12% of passengers, but an incredible 75% of profits. This is especially likely if, as expected, costs rise as the airline industry struggles to regain some semblance of financial stability.

Travel 138

Travel Tacit Knowledge Airlines GDP 138

First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Airlines 70

Airlines Entrepreneur Globalization Innovation 70

Strategy Driven

AUGUST 14, 2013

The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. “We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher. You just finished reading The Emerging Strategy of Innovative Service !

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

How To 110

How To Airlines Media Innovation 110

Lead Change Blog

DECEMBER 17, 2015

The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. Brand lovers contribute ideas that help the brand innovate and grow.

Brand 150

Brand Airlines Wilde Tools 150

The Horizons Tracker

NOVEMBER 27, 2022

If, for instance, an airline company intentionally avoids buying Russian oil, they should make sure to use it in their marketing activities. . “Now that we know more than just anecdotally that solidarity with Ukraine makes people willing to pay more and act, organizations and companies can implement it in their strategy.

Energy 128

Energy Airlines Cost Document 128

Kevin Eikenberry

JANUARY 22, 2011

I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Tagged as: Boeing , future flight , NASA { 4 comments… read them below or add one } Thabo Hermanus January 23, 2011 at 7:59 am Kevin, this really pushes the boundaries and the pictures are awesome.

Creativity 183

Creativity Workshop Blog Video 183

The Horizons Tracker

AUGUST 9, 2021

For instance, the data suggest that when commercial enterprises, such as banks and airlines, are privatized, they are able to produce significant efficiency improvements as a result. What’s more, it’s crucial that the right things are privatized and that they do so under the right regulatory regime.

Policies 131

Policies Airlines Efficiency Incentives 131

The Horizons Tracker

FEBRUARY 27, 2023

“Thinking back to when airlines introduced self-baggage drop, or supermarkets brought in self-checkouts, people embraced it to an extent, but there still needs to be a person nearby to guide people through the technology,” they continue. “We’re incredibly social creatures.

Advice 128

Advice Banking Airlines Technology 128

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Boeing, FAA, airlines, …) In your business, with your products or services, what are you assuming will ‘fix the problem’? In the case of Boeing, software was going to solve known basic aerodynamic design problems.

Software 91

Software Supply Chain Airlines Leadership 91

The Horizons Tracker

DECEMBER 3, 2020

The payments could go to each individual involved in creating the experience or to a company that creates the entire trip, for example.”

Tourism 126

Tourism Travel Industry Video 126

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. As we let ourselves be vulnerable, we also leave ourselves more open to new ideas, new ways of thinking which leads to empathy and innovation. CS : Yes, I didn’t need to trust them personally, just professionally.

Efficiency 132

Efficiency Energy Senge Resources 132

The Horizons Tracker

JULY 22, 2020

Currently, however, statisticians typically rely on surveys of airline activity to gauge the scale of the industries contribution. The researchers crunched data from 25 billion aircraft location observations to provide real-time flight volumes for each airline, and from this, the contribution of the sector to GDP in both America and Britain.

GDP 81

GDP Airlines Survey Travel 81

Ron Edmondson

MAY 16, 2011

I love innovation and change, so I find this company encouraging in numerous ways. Over the years, as airline competition made prices more reasonable, bus transportation seems to have become less popular. Megabus as a company is encouraging, because I see innovation working to save an industry. Don’t Fear Innovation.

Transportation 37

Transportation Innovation Travel Airlines 37