Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Airlines Video CEO Innovation 252

Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Management Airlines Mintzberg Advertising 300

Let's Grow Leaders

JULY 29, 2024

Your leadership success depends on your skill at managing change and embracing the future Are you hanging on to a familiar way of doing your work or leading your team because it’s comfortable? Someone somewhere is innovating. You’ll have opportunities—the world needs more thoughtful, innovative problem solvers than ever.

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Management Resistance How To Leadership 234

In the CEO Afterlife

JULY 2, 2013

The focus of innovation within high-tech and new-age companies is the product itself; once these companies carve out product differentiation, they call on marketing for the sizzle that sells the steak. Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. I was at the client’s location for three days, and they wanted to learn innovation tools. The post Observation and variations of the miracle question for innovation appeared first on mikecardus.com. Miracle Question Variation. SOLVED CARDS. Get yours today.

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Innovation TRIZ Airlines Analysis 158

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

Leading Blog

JANUARY 14, 2019

We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas. As a result, they are viewed as having less leadership potential. And there seems to be a stigma surrounding creative types.

Creativity 297

Creativity Benchmarking Learning-by-Doing Construction 297

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

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Organization Conference Audience Globalization 274

Tanveer Naseer

MARCH 6, 2012

They’re the specific attitudes that make your organization different from everybody else. “Brown Shorts” is a very strange name that pays homage to Southwest Airlines and their unique culture of fun. Mark Murphy is the founder and CEO of Leadership IQ. What the heck are Brown Shorts?

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Airlines Delegation Incentives Open-book 214

Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. His leadership style communicates that same upbeat, animated, idea-a-minute persona.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Living the Southwest Way! Keller, 2019. Keller, 2019.

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

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Succession Maslow Motivation Airlines 273

Great Leadership By Dan

APRIL 6, 2017

We’ve worked with four-star generals who describe their leadership method this way: “I give my people the bottom line of what’s gotta happen. Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions.

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Delegation Airlines Seminar Bottom-up 217

Lead Change Blog

FEBRUARY 17, 2016

” Welcome to the era of growth through innovation. When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real.

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Six Sigma TQM Airlines Wilde 150

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Support for customer-focused innovation. Employee control over how they carry out their duties.

Airlines 115

Airlines Mission Statement Customer Loyalty Mayo 115

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 91

Software Supply Chain Airlines Leadership 91

Kevin Eikenberry

JANUARY 22, 2011

I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi

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Creativity Workshop Blog Video 183

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness.

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Levitt Godin Customer Loyalty Airlines 150

HR Digest

DECEMBER 26, 2019

Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson, in her 13-year stint at IBM, has driven the HR process from being process-centric to the more agile and innovative competencies that the new digital era demanded. Diane Gherson, CHRO of IBM. Diane Gherson, CHRO, IBM.

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Mayo Human Resources Airlines Agility 98

Coaching Tip

FEBRUARY 23, 2012

3) Don’t let “freedom from” obstruct “freedom to.” Social media can help liberate employees from traditional hierarchies and structures that stifle collaboration and innovation but only if new frameworks replace what previously existed. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Lead Change Blog

DECEMBER 17, 2015

The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers. Brand lovers contribute ideas that help the brand innovate and grow.

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Brand Airlines Wilde Tools 150

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. As we let ourselves be vulnerable, we also leave ourselves more open to new ideas, new ways of thinking which leads to empathy and innovation. Personal leadership and character become more important. We also need to trust systems.

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Efficiency Energy Senge Resources 132

Tanveer Naseer

MAY 31, 2016

Fortunately, companies can build the capacity for strategic leadership. Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. Instead, create a variety of channels for innovative thinking.

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Development Argyris Learning-by-Doing Innovation 100

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. They illustrate the significance of showing leadership in improving customer service. Two days later, all the points were back on my account. Seven nights at the Marriott; no third-rate Hilton and definitely no painful presentation. And I’ve seen many other bloggers do the same.

Examples 113

Examples Hotels Productivity Products 113

In the CEO Afterlife

SEPTEMBER 8, 2015

Moving on your instincts is not seat-of-the-pants leadership. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Less is better, strategically and managerially. Too much information ruins instincts. It is experience that improves a person’s ability to take action. Entrepreneurial Mindset Power.

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Power Competitive Advantage Airlines Information 100

Steve Farber

DECEMBER 14, 2010

Back in 1966, Herb Kelleher and Rollin King famously sketched out the idea for Southwest Airlines on the back of a cocktail napkin. Technorati Tags: Gary Hamel , innovation , leadership , problem solving , strategy , Wake Up Pad. There’s no way to predict which conversation will lead to what new idea. But… It.

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Hamel Airlines Innovation CEO 65

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Leadership Absenteeism 52

HR Digest

NOVEMBER 17, 2018

With objective management, employees are forced to be innovative as well as creative in their operations. By that, the employees stand at a better position to offer innovative ideas that will increase productivity. In this kind of management, an established framework is given by the manager and then the employees operate within it.

Products 69

Products Productivity Metrics Airlines 69

Skip Prichard

FEBRUARY 24, 2021

Leadership Actions to Renovate Your Culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. Cultural transformations often struggle to get off the ground.

Open-book 101

Open-book Learning-by-Doing Definition Company 101

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic.

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Real Estate Magazine Rogers Long-term 66

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

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Early Adopters Rogers Disruptive Innovation Innovation 60

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication… get the point.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

The Practical Leader

OCTOBER 24, 2011

Southwest Airlines, Wal-Mart, IBM, ING, 3M, and Proctor and Gamble are some of the adaptive cultures providing insights to the enduring success growing from their highly effective cultures. leadership, recognition, job opportunity, personal development). Results (Four Rs, innovation, growth, and profitability).

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Heskett Kotter Books Review 49

Strategy Driven

JANUARY 17, 2014

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. All airlines are the same, except for their people. Golden Rules for Dealing with Asian Businesses, part 2 of 3. What are you thinking?

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ROE ROI Letter Airlines 50

CO2

JUNE 29, 2010

We believe the strength of any team is in the followers and there can be no leaders without followers, but the vast majority of research to date has focused on the leadership side of this equation. It is worth keeping in mind that some jobs have clear leadership requirements; virtually all jobs have followership requirements.

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Executive Coaching Execution Blog Self-aware 129

Eric Jacobson

NOVEMBER 3, 2020

Think of the restaurant industry or the airline industry. Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected.

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Skills Company Shaw Crisis 65

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. Business Improv !

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Strategy Kotter RASCI Motivation 70