Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 22

Stage-Gate Project Management Airlines 22

HR Digest

DECEMBER 26, 2019

As the workplace ethos changed with technological advances and a new generation of workers, the focus has shifted to employee management and performance and productivity. “I Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson, CHRO of IBM.

Mayo 98

Mayo Human Resources Airlines Agility 98

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 173

Software Supply Chain Airlines Leadership 173

Talent Anarchy 1

AUGUST 26, 2023

The Thriving Transportation Industry The transportation industry encompasses a wide range of careers, from truck drivers and pilots to ship captains and logistics managers. In fact, it’s at the forefront of innovation. Here are some reasons why the transportation industry is thriving: A.

Transportation 78

Transportation Career Airlines Industry 78

The Horizons Tracker

FEBRUARY 27, 2023

The researchers estimate that such AI advisors will be managing around a trillion dollars in the US alone soon. The success of these apps has emboldened some banks to try rolling out robo-advisors to provide automated financial advice. “We’re incredibly social creatures.

Advice 126

Advice Banking Airlines Technology 126

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. Most managers are intentional about achieving task excellence, but they fail to be intentional in achieving relationship excellence. Theory C: A New Theory of Management.

Quality 150

Quality Metrics Airlines Bottom-up 150

Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. “We have a strategic plan,” said Southwest Airlines founder and retired CEO, Herb Kelleher.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Strategy Driven

APRIL 2, 2020

Businesses are pinched, but managing your supply chain and business relationships through online video chat and emails is hard. It’s hard to keep people accountable, hard to clarify what you mean when you aren’t on-site, and harder still to come up with innovative solutions when you’re working through a screen.

Travel 66

Travel Cost Hotels Supply Chain 66

Lead Change Blog

FEBRUARY 17, 2016

Squeezing another penny out of costs, getting product to market a few weeks earlier, responding to customers’ inquiries a little bit faster, ratcheting quality up one more notch, capturing another point of market share–those are the obsessions of managers today. ” Welcome to the era of growth through innovation.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 91

Software Supply Chain Airlines Leadership 91

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 17

Airlines Operations Supply Chain Productivity 17

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. trustworthiness. curiosity.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Great Leadership By Dan

APRIL 6, 2017

Guest post from Kathy Kolbe: “I’m a strategist,” Hank tells his management team. Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. He also knew when and how to count on the traditionalists on his management team.

Delegation 217

Delegation Airlines Seminar Bottom-up 217

The Horizons Tracker

SEPTEMBER 22, 2022

“As the practice becomes more widespread, the scope for relative performance evaluation will increase – to better reflect management contribution rather than pay for luck”. Use actionable performance measures that reflect the added value that management can bring to influence them. Climate action.

Metrics 86

Metrics Execution Supply Chain Incentives 86

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. When Aflac managers tell the story of how CEO Dan Amos took a major risk with his approval of a duck as the company spokesperson, it was really saying, “Be willing to be different.”

Taylor 303

Taylor Taylorism Storytelling Airlines 303

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. With this in place, management can communicate regularly with employees as regarding their performances. Give room for objective management.

Products 69

Products Productivity Metrics Airlines 69

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Leadership Absenteeism 52

Lead Change Blog

DECEMBER 17, 2015

And, it is the dream of every brand manager. The CEO of eBay said in an interview, “Most good innovation comes from customers. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers.

Brand 150

Brand Airlines Wilde Tools 150

Tanveer Naseer

MAY 31, 2016

Systems and Structures The first three principles of strategic leadership involve nontraditional but highly effective approaches to decision making, transparency, and innovation. That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Tanveer Naseer

OCTOBER 29, 2013

In fact, if we look at some of today’s successful companies – organizations like Zappos, Southwest Airlines, and The Container Store to name a few – we can see clear evidence that their leaders understand the importance of addressing this core psychological need.

Succession 273

Succession Maslow Motivation Airlines 273

Eric Jacobson

NOVEMBER 3, 2020

Think of the restaurant industry or the airline industry. Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected.

Skills 65

Skills Company Shaw Crisis 65

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. Trust is a tool to assess and manage (reduce and/or increase) risk, depending on the situation. As we let ourselves be vulnerable, we also leave ourselves more open to new ideas, new ways of thinking which leads to empathy and innovation.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

OCTOBER 9, 2017

But somewhere along the way, we recognized that they were based on definable pipelines and applied technology to manage those pipelines. Today you can put a corporate dashboard in place to manage them and tweak the settings to try to boost your results. What if we applied the same thinking to innovation?

Innovation 8

Innovation Airlines Chief Technology Officer Participative 8

In the CEO Afterlife

SEPTEMBER 8, 2015

None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Leaders and managers who work in these industries need all of the information. Not everyone or every organization can, or should operate this way. The crossing of every “t” and the dotting of every “i” is critical in hundreds of industries.

Power 100

Power Competitive Advantage Airlines Information 100

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Eric Jacobson

FEBRUARY 1, 2021

Think of the restaurant industry or the airline industry. Mulligan tackles in, Hire Purpose , education, training, the classroom, the workplace and workers. Mulligan : I don’t think that any of us imagined the speed at which whole industries, and the jobs they provide, would be massively affected.

Skills 50

Skills Company Shaw Crisis 50

Strategy Driven

JANUARY 17, 2014

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. All airlines are the same, except for their people. About the Author. Golden Rules for Dealing with Asian Businesses, part 2 of 3. What are you thinking?

ROE 50

ROE ROI Letter Airlines 50

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. It takes a careful mix of mission, management, and culture. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology. Insight Center.

Airlines 8

Airlines Review Engineering Career 8

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. It’s your systems, your processes, your location, your parking habits, the industry, your policies, your leadership practices, the behaviors of managers, communication… get the point.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Kevin Eikenberry

JANUARY 22, 2011

I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Tagged as: Boeing , future flight , NASA { 4 comments… read them below or add one } Thabo Hermanus January 23, 2011 at 7:59 am Kevin, this really pushes the boundaries and the pictures are awesome.

Creativity 183

Creativity Workshop Blog Video 183

Harvard Business Review

FEBRUARY 15, 2012

The other day I had coffee with a friend who was complaining about her company's ability to innovate. The Christensen doctrine helped Dayton-Hudson create Target, Hewlett-Packard succeed in inkjet printing, and Qantas create its discount JetStar airline. That iteration-itis post you wrote really hit home," she said.

Innovation 15

Innovation Gilbert Govindarajan Christensen 15

Harvard Business Review

AUGUST 11, 2011

When stock markets gyrate and growth prospects darken, it's tempting to rein in innovation programs and hoard cash. Re-visit big, inflexible projects — The 80/20 rule often applies to corporate innovation portfolios; a few projects consume the lion's share of cash. The company has invested in this brand's innovation in many ways.

Innovation 15

Innovation Fixed Costs Airlines Business Model 15

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company.

Health Care 8

Health Care Innovation Airlines Retail 8

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Get strategic.

Real Estate 66

Real Estate Magazine Rogers Long-term 66