Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

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Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. Leadership Coaching' Tony is connecting his voice and his message of over-the-top service with his touch.

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Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. A crisis can contain the germ of a big idea.

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Airlines Travel Magazine Crisis 127

Terry Starbucker

JANUARY 23, 2014

I’m honored to chat with one of my leadership mentors on my latest More Human Leadership Podcast - author, keynote speaker and consultant Steve Farber. Here are the main points we cover during the podcast: Steve’s “defining moment” when he knew leadership development was his passion.

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Joseph Lalonde

JANUARY 22, 2023

My latest book, Reel Leadership, is now available on Amazon. If you love movies and leadership, you will love this book. But don’t forget; there are leadership lessons in Plane. We will look at those leadership lessons in this article. Quotes And Leadership Lessons From Plane 1. They begin to ask questions.

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Modern Servant Leader

JUNE 9, 2014

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. That’s real leadership.” This requires trust at all levels and a different view of real leadership, says Kurtzman. Kurtzman notes, “Leadership is not coaching.

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Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. It was raw leadership unadorned by dressed-up diplomacy or gift-wrapped candor. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values.

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Let's Grow Leaders

JULY 29, 2024

Your leadership success depends on your skill at managing change and embracing the future Are you hanging on to a familiar way of doing your work or leading your team because it’s comfortable? Your Turn Managing change is a critical leadership skill. “ Just shut up and do your work ” isn’t a path to the future.

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HR Digest

SEPTEMBER 26, 2024

Southwest Airlines has turned to flight cuts, and by extension, job cuts in Atlanta. Around 300 pilots and flight attendants are expected to be impacted by the Southwest Airlines reductions plans next year. The post Southwest Airlines Announces Job and Service Cuts in Atlanta appeared first on The HR Digest.

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Lead Change Blog

AUGUST 26, 2021

airport to eat on the plane and then starting the first meal catering service to the airlines, they are really saying, “Take care of customers and look for opportunities to serve.” ” The post Bonding with Customers: The Leadership Side appeared first on Lead Change. When Marriott managers tell of founder J.

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Bond Hotels Leadership Competitive Advantage 317

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. That’s more human leadership. The post Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire? Leadership' I mean, WAY off. No matter the magnitude.

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Modern Servant Leader

JANUARY 17, 2012

However, if you refer to people or organizational leadership, I believe there are better examples. I want to ensure our young leaders do not confuse hero worship with great leadership. There are many problems with hero worship in leadership, including: 1. The Benefits of Servant Leadership. What is Hero Worship?

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Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. Eric Jacobson on Leadership and Management Southwest Airlines Customer Retention Customer Service Customer Value'

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Modern Servant Leader

DECEMBER 18, 2023

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. Leadership’s failure to heed their employees. Servant Leadership Lessons Southwest has been the poster child for servant leadership advocacy from its founding.

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Tanveer Naseer

MAY 30, 2017

Now, in the case of Pepsi and United Airlines, the typical focus tends to be on them being examples of failures in crisis communication. Namely, that trust is not a transitory value, but should serve as an unyielding cardinal point in your leadership [ Share on Twitter ].

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Leading Blog

APRIL 20, 2023

As the new CEO of United Airlines, Oscar Munoz on listening: “Perhaps it wasn’t as important that I proved to employees that I had all the answers to every problem. Source: Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies II. Here are two ideas for the curious mind to engage with: I.

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Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. Posted in Uncategorized 10 Responses to “When Servant Leadership Goes Awry&# Kevin W. Please stop by again!

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Tanveer Naseer

MARCH 18, 2014

In leadership circles, we’re constantly on the lookout for sage advice on what it takes to succeed; of what skills, competencies, and/or strategies leaders should employ and exemplify to succeed in today’s challenging, ever-changing work environment.

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Succession Leadership Commitment Learning-by-Doing 279

Lead Change Blog

OCTOBER 8, 2020

A great leader knew to only employ as much leadership as was needed to influence the outcome. Here are three keys to naked leadership. How would your leadership actions change?” ” What does leadership look like when command and control are irrelevant as leader tools for influencing? ” I asked him.

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Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leading Blog

FEBRUARY 8, 2019

The first story tells of an experience he had on the soon to be defunct Eastern Airlines (they went bankrupt in 1991). The financial analysts were certainly reading those statements, and probably explaining the airline’s problems in terms of load factors and the like. Eastern Airlines went belly up because of those scrambled eggs.

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Lead Change Blog

MARCH 8, 2018

Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists. That’s exactly what I hope we have started: a servant leadership movement. We all know the world is in desperate need of a different leadership role model.

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Lead Change Blog

MAY 18, 2016

Passionate Leadership is Courageous. It comes from leadership that takes its lead from a dogged commitment to a principle as well as an insatiable desire to stand for that principle. Passionate Leadership is Conviction. We are a great customer service organization that happens to be in the airline business.”.

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Leadership Airlines Commitment Learning-by-Doing 192

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

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Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Four Steps to Building Matrix Leadership Skills. Only 20 percent were found to have a strong sense of influence.

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Michael Lee Stallard

JUNE 12, 2013

Government Services Administration, Leo Burnett, Liberty Mutual, Northern Trust, and United Airlines. connection culture E Pluribus Partners employee engagement human value intentional connectors leadership business speaker connection connection cultures employee motivation fired up or burned out keynote speaker michael lee stallard'

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Development Workshop Airlines Stress 334

Modern Servant Leader

OCTOBER 24, 2014

Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Empathetic Attributes of Servant Leaders.

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Michael Lee Stallard

MAY 4, 2011

Here is a video from YouTube of a conversation I had earlier this year about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.

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Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Modern Servant Leader

APRIL 10, 2012

Welcome to the Spring 2012 edition of the Servant Leadership Observer – your most comprehensive source of servant leadership news, events and blog posts. Want to receive monthly servant leadership updates and regular posts from ModernServantLeader.com? Yoder is also asked to speak regularly on servant leadership.

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Modern Servant Leader

NOVEMBER 8, 2012

Dear Opponent of Servant Leadership , No, I’m not naive. You think Servant Leadership doesn’t work “in the real world” I guess organizations practicing servant leadership like Southwest Airlines, Vanguard, REI, U.S. This, in essence, is what most leadership books boil down to. Cowardice.

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Leadership Freak

FEBRUARY 18, 2019

He was the CEO of Southwest Airlines during the terrorist attack on September 11, 2001. I’m still grappling with Jim Parker’s advice. Jim said, “I don’t think I smiled for two years.” When… Continue reading →

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Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Overscheduling All airlines overbook their flights.

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leaderCommunicator

APRIL 14, 2017

Welcome to my weekly round-up of recent top leadership and communication blog posts. This week you’ll read articles on leadership lessons from United Airlines, 3 leadership truths no one likes to admit, 6 things strategic leaders do, 10 life and leadership lessons you should have learned as a kid, and the double bind of leadership.

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Airlines Leadership Blog Article 103

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

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Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”.

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