Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

Airlines 196

Airlines Human Capital Marketing Learning-by-Doing 196

Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence.

Airlines 127

Airlines Travel Magazine Crisis 127

Great Leadership By Dan

FEBRUARY 5, 2013

Unfortunately, when it comes to the workplace, there are no management referees. Managers get away with all kinds of fouls, with little or no consequences. What if we created a new job called a “Management Referee”? Here’s 10 penalties that I’d look for if I were a Management Referee: 1.

Management 279

Management Airlines Micromanagement Ethics 279

Lead Change Blog

AUGUST 26, 2021

I met in the hotel bar with the general manager. The general manager excused himself and walked over to help the woman. “Don’t ever hire someone you’d be reluctant to hug,” a highly successful CEO shared with a group of new managers. When Marriott managers tell of founder J. ” C. .

Bond 317

Bond Hotels Leadership Competitive Advantage 317

HR Digest

SEPTEMBER 26, 2024

Southwest Airlines has turned to flight cuts, and by extension, job cuts in Atlanta. Around 300 pilots and flight attendants are expected to be impacted by the Southwest Airlines reductions plans next year. It will continue to service 21 cities out of Atlanta and around 300 employees will be affected by the change.

Airlines 98

Airlines Transportation Proposal Planning 98

Persuasive Powerhouse

AUGUST 29, 2010

Will they benefit or at least not be further deprived?” ~ Robert Greenleaf The concept of servant leadership can often seem the antithesis to many organizational cultures, where top-down, command and control are the norm. Set an example for self-care and managing priorities. And, what is the effect on the least privileged in society?

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 120

Airlines Committee Leadership Styles Magazine 120

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. In addition to their pricing, cancellation, and service structure, no other airline comes close.

Blue Ocean Strategy 195

Blue Ocean Strategy Tools Strategy Mauborgne 195

Lead Change Blog

MAY 18, 2016

Passionate Leadership is Courageous. It comes from leadership that takes its lead from a dogged commitment to a principle as well as an insatiable desire to stand for that principle. Passionate Leadership is Conviction. We are a great customer service organization that happens to be in the airline business.”.

Leadership 192

Leadership Airlines Commitment Learning-by-Doing 192

Modern Servant Leader

APRIL 10, 2012

Welcome to the Spring 2012 edition of the Servant Leadership Observer – your most comprehensive source of servant leadership news, events and blog posts. Want to receive monthly servant leadership updates and regular posts from ModernServantLeader.com? Yoder is also asked to speak regularly on servant leadership.

Servant Leader 221

Servant Leader Leadership CIO Conference 221

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. In the U.S., That’s the first step in improving processes.

Industry 303

Industry Stage-Gate Organization Company 303

Great Leadership By Dan

SEPTEMBER 16, 2013

So why is when it comes to managing employees in the workplace, so many managers still think it’s their God-given right as a boss to micro-manage every aspect of their employee’s work? With other airlines, they read that damn announcement as if they are performing a eulogy. As a manager, it’s hard to let go.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. Today’s systems are complicated and complex* requiring different leadership capabilities throughout the organization. Apparently, the software could have been better designed both in functionality and UI/UX.

Software 173

Software Supply Chain Airlines Leadership 173

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 242

Servant Leader Mission Statement Greenleaf Leadership 242

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Overscheduling All airlines overbook their flights.

Airlines 130

Airlines Leadership Short-term Long-term 130

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Managers believe in their hires and grant them the liberty to live in autonomy. Vulnerable employees are unguarded and empowered.

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Mortlock distills cutting-edge research, high-level management theory, and real-world examples to show how scenario planning can help any business be more resilient, build shock absorbers, and take control of its destiny in Disaster Proof: Scenario Planning for a Post-Pandemic Future.

Scenario Planning 298

Scenario Planning Planning Uncertainty Airlines 298

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. The web ain't cool, it's a tool.

Airlines 82

Airlines Travel Magazine Crisis 82

Lead Change Blog

APRIL 23, 2020

In respect to leadership, the core element upon which everything else is built is TRUST. Here’s a picture of what TRUSTworthy leadership looks like in turbulent times—and, as it turns out, it looks like this in “normal” (whatever that ends up being) times, too. What does your team’s attitude reflect about your leadership?

Collins 202

Collins Crisis Leadership Airlines 202

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

Airlines 72

Airlines Magazine CEO Company 72

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Imagine a business class in which you have guest lecturers from firms such as Apple, Spanx, and IDEO all talking about how they use laughter in leadership. Good relationships are bolstered by a sense of humor.

Aaker 251

Aaker Bond Goleman Emotional Intelligence 251

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. When Aflac managers tell the story of how CEO Dan Amos took a major risk with his approval of a duck as the company spokesperson, it was really saying, “Be willing to be different.”

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. Southwest was the first U.S.

Airlines 70

Airlines Travel Magazine Crisis 70

Lead Change Blog

SEPTEMBER 12, 2017

Think about the way you’re thinking as a management team. Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Get out of your office and build relationships with employees.

Blanchard 238

Blanchard Airlines Survey Company 238

Lead from Within

APRIL 14, 2020

At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. The Leadership Gap. A Leadership Manifesto: A Guide To Greatness.

How To 218

How To Airlines Uncertainty Creativity 218

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. 10X Leadership Behaviors. SMaC: Specific, Methodical and Consistent.

Contingency Plans 284

Contingency Plans Collins Creativity Airlines 284

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

Greenleaf 186

Greenleaf Servant Leader Leadership Learning-by-Doing 186

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Since I am in the leadership business, I figured I needed to meet this man and tell him how amazing it was to find a gesture like that. Little did he know that I write about leadership examples.).

Servant Leader 150

Servant Leader Leadership Airlines Travel 150

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. As a result, they are viewed as having less leadership potential. And there seems to be a stigma surrounding creative types.

Creativity 297

Creativity Benchmarking Learning-by-Doing Construction 297

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019. What forms does this take at the company?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

Succession 235

Succession Restructuring Airlines Constraint 235

Great Leadership By Dan

JULY 6, 2020

They will constitute our leadership moments. I offer the following story in the spirit of us staying focused on our personal leadership opportunities, be they born of position, status, rank, reputation, health or wealth and in the service of our acting as we and those we might lead would hope. I supposed him to be a manager.

Travel 207

Travel Crisis Airlines Follow-up 207

Great Leadership By Dan

APRIL 6, 2017

Guest post from Kathy Kolbe: “I’m a strategist,” Hank tells his management team. We’ve worked with four-star generals who describe their leadership method this way: “I give my people the bottom line of what’s gotta happen. He also knew when and how to count on the traditionalists on his management team.

Delegation 217

Delegation Airlines Seminar Bottom-up 217