Art Petty

JANUARY 4, 2023

There are some painful and painfully obvious leadership and management lessons from the recent Southwest Airlines debacle. The post Hope Proved to Be a Bad Strategy for LUV—Lessons from the Southwest Airlines Debacle appeared first on Management Excellence by Art Petty. Deming is spinning in his grave over this one.

Airlines 52

Airlines Deming Strategy Management 52

Art Petty

OCTOBER 17, 2024

For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness.

System 52

System B2C Airlines Management 52

Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence.

Airlines 127

Airlines Travel Magazine Crisis 127

Modern Servant Leader

JANUARY 20, 2012

Southwest Airlines ( LUV ) announced the 39th consecutive year of profitability yesterday. It was clear Southwest would not practice “soft management” – a common misconception of servant leadership. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others).

Airlines 267

Airlines Leadership CFO ROI 267

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines 130

Airlines Leadership Short-term Long-term 130

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. In the U.S., That’s the first step in improving processes.

Industry 294

Industry Stage-Gate Organization Company 294

Chartered Management Institute

FEBRUARY 26, 2024

Article: Risk management vs crisis management – are you in the right mode? Additional reporting by CMI Insights Monday 26 February 2024 Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Managers have to manage risk and uncertainty every day. Written by Annie Makoff-Clark.

Crisis Management 52

Crisis Management Risk Management Crisis Management 52

Women on Business

FEBRUARY 15, 2013

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. The post Can Small Business learn from the American Airlines Merger? Here are some lessons we can take away from the merger. Choose your partners using a strategic gauge. appeared first on Women on Business.

Airlines 196

Airlines Human Capital Marketing Learning-by-Doing 196

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019. What forms does this take at the company?

Airlines 80

Airlines Mission Statement Human Resources Learning-by-Doing 80

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 120

Airlines Committee Leadership Styles Magazine 120

Art Petty

APRIL 23, 2023

Airline pilots use them. But what about managers? The post Strengthen Your Effectiveness as a Manager with a 12-Item Daily Checklist appeared first on Management Excellence by Art Petty. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them.

Airlines 52

Airlines Management Engineering Quality 52

Art Petty

APRIL 23, 2023

Airline pilots use them. But what about managers? The post A 12-Item Daily Checklist to Strengthen Your Effectiveness as a Manager appeared first on Management Excellence by Art Petty. I love checklists. Surgeons, nurses, safety professionals, quality engineers, and individuals in every high-stakes profession use them.

Airlines 52

Airlines Management Engineering Quality 52

CEO Insider

SEPTEMBER 22, 2024

The two experienced Airline Captains, both senior managers, retired at around the same time. 40 years is a long time in any career, let alone one like this that involves so much critical interaction with others, and therefore with lots of opportunity to cement one’s status and reputation.

Airlines 59

Airlines Magazine Reputation Career 59

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

Airlines 69

Airlines Magazine CEO Company 69

Great Leadership By Dan

FEBRUARY 5, 2013

Unfortunately, when it comes to the workplace, there are no management referees. Managers get away with all kinds of fouls, with little or no consequences. What if we created a new job called a “Management Referee”? Here’s 10 penalties that I’d look for if I were a Management Referee: 1.

Management 279

Management Airlines Micromanagement Ethics 279

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. The web ain't cool, it's a tool.

Airlines 81

Airlines Travel Magazine Crisis 81

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. Southwest was the first U.S.

Airlines 66

Airlines Travel Magazine Crisis 66

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Managers believe in their hires and grant them the liberty to live in autonomy. Vulnerable employees are unguarded and empowered.

Airlines 284

Airlines Simon Micromanagement Training 284

CQ Net - Management skills for everyone!

APRIL 21, 2019

A considerable body of evidence indicates that one reason for this strong safety track record in aviation is due to airlines conducting Crew Resource Management trainings as means to improve team performance. Is it time for management to re-adapt what the aviation industry has developed to the next level?

CRM 76

CRM Resources Airlines Management 76

Lead Change Blog

MAY 4, 2021

Sean Glaze of Great Results Team Building shared The 3 Most Important Traits Teams Want in a New Manager. Learn 5 ways to manage your mind to better control your mouth. Stephanie Skryzowski of 100 Degrees Consulting provided Four Tips to Manage Your Email. Miller writes Leaders Who Micro-Manage Are Over-Functioning.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Mortlock distills cutting-edge research, high-level management theory, and real-world examples to show how scenario planning can help any business be more resilient, build shock absorbers, and take control of its destiny in Disaster Proof: Scenario Planning for a Post-Pandemic Future.

Scenario Planning 293

Scenario Planning Planning Uncertainty Airlines 293

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

Airlines 55

Airlines Examples Magazine Follow-up 55

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines american communicating disney fritz Planning sharing strategy trajectory Vision' You’ll be seeing great sights!

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Airlines Proposal Planning Travel 410

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

Airlines 64

Airlines Fixed Costs Collins Video 64

Strategy Driven

JULY 3, 2024

Their work involves coordinating various logistics activities, navigating complex regulations, and managing unforeseen challenges. They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines.

Supply Chain 111

Supply Chain Contingency Plans Transportation Compliance 111

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 78

Management Airlines Efficiency Long-term 78

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 63

Airlines Committee Leadership Styles Magazine 63

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

Software 173

Software Supply Chain Airlines Leadership 173

Lead Change Blog

AUGUST 26, 2021

I met in the hotel bar with the general manager. The general manager excused himself and walked over to help the woman. “Don’t ever hire someone you’d be reluctant to hug,” a highly successful CEO shared with a group of new managers. When Marriott managers tell of founder J. ” C.

Bond 317

Bond Hotels Leadership Competitive Advantage 317

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 56

Airlines Committee Leadership Styles Magazine 56

Harvard Business Review

OCTOBER 24, 2023

This article describes how German automaker BMW and European airline Air France have developed new approaches to managing large projects aimed at creating fundamentally new products, ideas or that profoundly alter human behaviors.

Stage-Gate 22

Stage-Gate Project Management Airlines 22

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

Management Excellence

JANUARY 4, 2023

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Airlines 40

Airlines Strategy Risk Management Deming 40

Great Leadership By Dan

SEPTEMBER 16, 2013

So why is when it comes to managing employees in the workplace, so many managers still think it’s their God-given right as a boss to micro-manage every aspect of their employee’s work? With other airlines, they read that damn announcement as if they are performing a eulogy. As a manager, it’s hard to let go.

Motivation 273

Motivation Airlines Delegation Micromanagement 273

The Horizons Tracker

FEBRUARY 27, 2023

The researchers estimate that such AI advisors will be managing around a trillion dollars in the US alone soon. The success of these apps has emboldened some banks to try rolling out robo-advisors to provide automated financial advice. “We’re incredibly social creatures.

Advice 126

Advice Banking Airlines Technology 126

Strategy Driven

OCTOBER 29, 2020

To remedy this situation in the hospitality industry, a new pricing strategy was developed; the Yield Management strategy. What is yield management? What is yield management and how does it affect your business? So, really, what is yield management ? You most likely have been affected by yield management.

Yield Management 65

Yield Management Price Management Hotels 65