Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Southwest’s Response to the COVID Pandemic.

Airlines 263

Airlines Leadership Short-term Long-term 263

HR Digest

SEPTEMBER 26, 2024

Southwest Airlines has turned to flight cuts, and by extension, job cuts in Atlanta. Around 300 pilots and flight attendants are expected to be impacted by the Southwest Airlines reductions plans next year. It will continue to service 21 cities out of Atlanta and around 300 employees will be affected by the change.

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Airlines Transportation Proposal Planning 98

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 120

Airlines Committee Leadership Styles Magazine 120

Let's Grow Leaders

JULY 29, 2024

Your leadership success depends on your skill at managing change and embracing the future Are you hanging on to a familiar way of doing your work or leading your team because it’s comfortable? Managing change is critical for your success—too much change, too quickly creates instability. But intentional change isn’t easy.

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Management Resistance How To Leadership 234

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. In addition to their pricing, cancellation, and service structure, no other airline comes close.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

CEO Insider

FEBRUARY 27, 2022

According to International Air Transport Association, the global airline industry incurred net losses of $52bn in 2021 and is expected to lose an additional $12bn in 2022. The post Escaping the eye of the storm – Lessons in crisis management from the airline industry appeared first on CEOWORLD magazine.

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Airlines Crisis Management Crisis Industry 98

Great Leadership By Dan

SEPTEMBER 16, 2013

So why is when it comes to managing employees in the workplace, so many managers still think it’s their God-given right as a boss to micro-manage every aspect of their employee’s work? With other airlines, they read that damn announcement as if they are performing a eulogy. As a manager, it’s hard to let go.

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Motivation Airlines Delegation Micromanagement 273

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Managers believe in their hires and grant them the liberty to live in autonomy. Vulnerable employees are unguarded and empowered.

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Airlines Simon Micromanagement Uncertainty 284

Leading Blog

NOVEMBER 3, 2023

Between surging demand, labor shortages, outdated air traffic management, and travel reservation I.T. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. In the U.S., That’s the first step in improving processes.

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Industry Stage-Gate Organization Company 303

Lead Change Blog

MAY 4, 2021

Sean Glaze of Great Results Team Building shared The 3 Most Important Traits Teams Want in a New Manager. Learn 5 ways to manage your mind to better control your mouth. Stephanie Skryzowski of 100 Degrees Consulting provided Four Tips to Manage Your Email. Miller writes Leaders Who Micro-Manage Are Over-Functioning.

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Leadership Development Development Leadership Ethics 365

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

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Airlines Policies Reputation Business Model 223

Women on Business

SEPTEMBER 7, 2012

Having lived in Europe for five years and being a patron of RyanAir, I can see why my impression of the airline was dead on and here are the lessons that I took from O’Leary’s statement. The rigid adherence to airline’s policies screams to me a lack of strategy by O’Leary and his management team.

Airlines 223

Airlines Policies Reputation Business Model 223

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. The web ain't cool, it's a tool.

Airlines 82

Airlines Travel Magazine Crisis 82

Next Level Blog

NOVEMBER 14, 2011

If you’ve flown on a commercial airliner, you’ve heard the flight attendants say something along the lines of, “In the unlikely event of a loss of cabin pressure, yellow oxygen masks will deploy. Please click the headline to read the whole story.

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Airlines Energy Stress Management 221

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. That's because I get to read Gary Kelly's (Chairman, President and CEO) monthly column in the airline's in-flight magazine. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate.

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Airlines Magazine CEO Company 72

Rich Gee Group

SEPTEMBER 19, 2014

I was flying the other day to the midwest and read this article: “39% of hiring managers say Tuesday is the most productive workday. Nearly two-fifths of managers polled deemed it the day to get things done. ” - From Spirit Magazine, Southwest Airlines. But beware of hump day, which grabbed just 14% of the vote.

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Products Productivity Airlines Tips 270

CEO Blog

MAY 24, 2011

The airlines/governments cost does not increase by having me wait. Boarding pass (if not printed ahead or if there is a problem), customs, security, check in. 20 to 30 minutes depending on the time of day. All the time wasted costs me and the other citizens. It is externalized cost.

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Cost Management Airlines Travel 150

Leading Blog

MAY 12, 2021

passenger traffic for airlines). Mortlock distills cutting-edge research, high-level management theory, and real-world examples to show how scenario planning can help any business be more resilient, build shock absorbers, and take control of its destiny in Disaster Proof: Scenario Planning for a Post-Pandemic Future.

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Scenario Planning Planning Uncertainty Airlines 298

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. airline to offer a profit-sharing plan, in 1974. Employees now own 13 percent of the airline. airline to establish a home page. Manage permanence. Southwest was the first U.S.

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Airlines Travel Magazine Crisis 70

Lead Change Blog

AUGUST 26, 2021

I met in the hotel bar with the general manager. The general manager excused himself and walked over to help the woman. “Don’t ever hire someone you’d be reluctant to hug,” a highly successful CEO shared with a group of new managers. When Marriott managers tell of founder J. ” C.

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Bond Hotels Leadership Competitive Advantage 317

Rich Gee Group

AUGUST 26, 2014

In the past, when I worked years ago in Marketing, we used to comment on how upper management would get their direction — we called it “Management by Airline Magazine” If a CEO or President saw an interesting article on one of their flights, they would always barge into my office and exclaim, “Why aren’t we doing this?

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Objective How To Airlines Tips 230

HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019. What forms does this take at the company?

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines 130

Airlines Leadership Short-term Long-term 130

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. When I conducted a senior level management retreat, I asked managers to send me a picture of themselves as either a baby or a teenager. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Mills Scofield

APRIL 14, 2019

And certainly, proactively notifying airlines and pilots that new training was required should have been a no-brainer. And I mean Leadership, not "Management Plus" , from those leading the various physical, hardware, software, etc. Apparently, the software could have been better designed both in functionality and UI/UX. Are you sure?

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Software Supply Chain Airlines Leadership 173

Persuasive Powerhouse

AUGUST 29, 2010

Set an example for self-care and managing priorities. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves.

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Servant Leader Greenleaf Leadership Airlines 250

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 66

Airlines Committee Leadership Styles Magazine 66

Lead Change Blog

SEPTEMBER 12, 2017

Think about the way you’re thinking as a management team. Other companies besides Datron and the Servant Leadership Institute that have done this include Popeye’s Louisiana Kitchen, Starbucks, Ken Blanchard Companies, Southwest Airlines, and Chick-fil-A. Get out of your office and build relationships with employees.

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Blanchard Airlines Survey Company 238

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 56

Airlines Committee Leadership Styles Magazine 56

Leading Blog

OCTOBER 24, 2011

Then the authors compared those companies—Amgen, Biomet, Intel, Microsoft, Progressive Insurance, Southwest Airlines, Stryker—to similar, but less successful, "control" companies: Genentech, Kirschner, AMD, Apple, Safeco, PSA and United States Surgical. They zoom-in and zoom out to manage risk and recognize luck.

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Contingency Plans Collins Creativity Airlines 284

Lead Change Blog

NOVEMBER 12, 2014

We were all taught in Supervision 101 that managers are directors of stuff—policies, materials, numbers, and systems; while leaders are influencers of people. When Aflac managers tell the story of how CEO Dan Amos took a major risk with his approval of a duck as the company spokesperson, it was really saying, “Be willing to be different.”

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Taylor Taylorism Storytelling Airlines 303

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. American Airlines competes against Skype and WebEx, not just Delta and United.”. Avoiding this mindset takes courage.

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Creativity Benchmarking Learning-by-Doing Construction 297

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. David Nielson brings over four decades of corporate, Fortune 500, and private consulting experience in organizational change management, leadership development, and training. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. Chairman, President and CEO, Gary Kelly, shares some insights into the airline' culture in the June issue of the airline’s in-flight magazine. If you have been following my blog for the past year you know I’m a big fan of Southwest.

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Airlines Examples Magazine Follow-up 56

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Lead from within: Great leaders know that managing uncertainty is a matter of putting themselves in the shoes of their employees and delivering the strong, compassionate leadership they expect. #1 1 N A T I O N A L B E S T S E L L E R.

How To 218

How To Airlines Uncertainty Creativity 218

Lead Change Blog

MAY 18, 2016

Southwest Airlines President Emeritus Colleen Barrett says it this way: “We are not an airline with great customer service. We are a great customer service organization that happens to be in the airline business.”. Fields Cookies, echoed the same theme. “I I am not a businesswoman. I’m a cookie person.”

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Leadership Airlines Commitment Learning-by-Doing 192