Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Managers believe in their hires and grant them the liberty to live in autonomy. Vulnerable employees are unguarded and empowered.

Airlines 284

Airlines Simon Micromanagement Training 284

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Managers aren’t comfortable with this powerful emotion in the workplace.

Airlines 64

Airlines Fixed Costs Collins Video 64

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 18

Airlines Operations Supply Chain Productivity 18

CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 78

Management Airlines Efficiency Long-term 78

Lead from Within

APRIL 14, 2020

When your employees are anxious, when their work schedules change, when nothing is operating normally it’s easy for people to feel scattered and disengaged. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Minimize distractions. Make sure you’re ready for an economic downturn.

How To 218

How To Airlines Uncertainty Creativity 218

CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 60

Management Airlines Efficiency Long-term 60

HR Digest

MARCH 27, 2020

Hotel Manager. A hotel manager fits such a position. Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big. Intelligence Operatives or Government Agencies. Linguistic Tour Guide.

Tourism 116

Tourism Airlines Travel Hotels 116

Coaching Tip

OCTOBER 28, 2015

One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong.

Health Care 70

Health Care Management Airlines Long-term 70

Talent Anarchy 1

AUGUST 26, 2023

The Thriving Transportation Industry The transportation industry encompasses a wide range of careers, from truck drivers and pilots to ship captains and logistics managers. Even during challenging times, such as the COVID-19 pandemic, essential transportation services remained operational, highlighting the industry’s resilience.

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Transportation Career Airlines Industry 78

Leading Blog

JANUARY 14, 2019

I N AN IBM global survey of CEOs, the overwhelming consensus was that more than rigor, management discipline, integrity or even vision, successfully navigating an increasing complex world will require creativity. American Airlines competes against Skype and WebEx, not just Delta and United.”. Avoiding this mindset takes courage.

Creativity 292

Creativity Benchmarking Learning-by-Doing Construction 292

HR Digest

OCTOBER 14, 2024

The 10% workforce cuts at Boeing “will include executives, managers, and employees,” according to Ortberg. Boeing has had a very rough decade, but things have worsened over the last year with reports of plane crashes, malfunctions, regulatory scrutiny over build quality, and multiple lapses in airline build security.

IAM 52

IAM Airlines Report Proposal 52

HR Digest

MAY 25, 2022

As the official airline company of Switzerland, Swissair was one of the leaders in the airline market. It was operating successfully for more than 70 years. HR managers should hire people who are ready to accept the success of other workers and this kind of fair approach must be a starting point for any company. .

Groupthink 52

Groupthink Automotive Airlines Examples 52

Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” When Marriott managers tell stories of founder J. Employees are much more focused when they can operate from a wholesome, solid (no BS) position.

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Airlines CEO Storytelling Learning-by-Doing 150

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management.

Products 69

Products Productivity Metrics Airlines 69

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” The enemy is poor management of change. As Dr. Rodger Dean Duncan says, “Change is not the enemy. Change is not the enemy.

Hotels 128

Hotels Stress Resistance Restructuring 128

Curious Cat

JUNE 29, 2016

Indeed, to avoid the fines, airlines are now far more likely to cancel flights that are sitting at the gate or on the tarmac than they once were, explains Vikrant Vaze, an assistant professor of engineering at Dartmouth and a co-author of the study. The Tarmac Delay Rule in 2010 has led to a jump in the rate of flight cancellations.

Airlines 49

Airlines Transportation System Engineering 49

Skip Prichard

JULY 15, 2024

Nuala Walsh , a seasoned professional with over thirty years in investment management, serves as an independent non-executive director, board chair, and adjunct professor of behavioral science at Trinity College Dublin. We’re bombarded by a modern environment that operates against us. It’s not our fault.

Self-aware 78

Self-aware Learning-by-Doing Environment Market Segmentation 78

Strategy Driven

OCTOBER 4, 2013

The insightful companies examine their own backyards… applying the discussions, uncoverings and applicabilities to how they will better manage in the future. Recommendations for crisis management and preparedness as part of macro planning are offered. The Business Tree : Growth Strategies and Tactics for Surviving and Thriving.

Crisis 57

Crisis Airlines Transportation Crisis Management 57

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

Great Leadership By Dan

JUNE 16, 2012

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Lead on Purpose

NOVEMBER 10, 2012

Operating without clear strategy could ultimately leave you with the potential to be doomed to failure. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Sarah Rawson is a freelance writer and is also studying for her MS in Strategic Management.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do. Some other posts you may enjoy: How Do You Show Up As A Leader In Your Organization?

Organization 274

Organization Conference Audience Globalization 274

Leading Blog

OCTOBER 24, 2011

For their study, the authors chose a set of major companies that achieved spectacular results over 15 or more years while operating in unstable environments. They zoom-in and zoom out to manage risk and recognize luck. They call these companies "10Xers" for providing shareholder returns at least 10 times greater than their industry.

Contingency Plans 284

Contingency Plans Collins Creativity Airlines 284

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 59

Short-term Committee Incentives Long-term 59

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Co-pilots were often not involved in flight operations during critical phases of the flight because the pilot was more senior and didn’t “require” the assistance of the co-pilot.

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

Persuasive Powerhouse

AUGUST 29, 2010

Set an example for self-care and managing priorities. It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves.

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

Airlines 40

Airlines Class Price System 40

Change Starts Here

MARCH 5, 2015

The first step towards customizing your change management approach is defining your change. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Implementing a Change Management Approach. Change Management' Do you see yours on the list? Adopting a Process Framework.

Six Sigma 60

Six Sigma Agility Franchising Airlines 60

HR Digest

OCTOBER 17, 2020

Management gurus are seeking to provide clarity, stability, direction to their employees and customers. These key areas include: Manage operations with minimal loss and disruption to daily business flow. Establishing an incident management plan to ensure a safe working environment for their customers and employees.

Short-term 52

Short-term Committee Incentives Long-term 52

Skip Prichard

MARCH 3, 2021

Ed Bastian of Delta Airlines comes to mind. No script, no communications people standing between him and the cameras, just the chief executive officer of a major airline explaining calmly to an angry public that they were working on the problem and that they’d update everyone shortly. We need to address this first.

Brand 119

Brand Storytelling Trends Content 119

Coaching Tip

DECEMBER 27, 2012

The new business paradigm is rooted in four key pillars: higher purpose, stakeholder integration, conscious culture and management, and conscious leadership. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

CO2

JUNE 17, 2013

Before long, you were promoted to a management position. The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions.

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Charisma Class Teamwork Airlines 129

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. That is one of the principles behind “ open-book management “, the systematic sharing of information about the nature of the enterprise. The following is a guest piece by Jessica Leitch, David Lancefield, and Mark Dawson.

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Development Argyris Learning-by-Doing Innovation 100

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? The receptionist or telephone operator. Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Ship an order error free and backorder free. appeared first on StrategyDriven.

ROI 50

ROI Customer Loyalty Airlines Hammer 50

Tanveer Naseer

AUGUST 23, 2011

A few weeks ago, I wrote a piece about the importance of leaders taking time off work and going on vacation, a piece which I’m happy to share has been picked up by the American Management Association (AMA) and is now featured on their website. What changes should we make in the upcoming months to ensure we stay on target?

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Review Goal Course Learning-by-Doing 202