Harvard Business Review

NOVEMBER 12, 2015

Their standard advice: “Raise prices — set the market clearing price where demand equals supply.” When business is strong, it’s often best to resist the urge to boost prices. We’ve come to expect fluctuating prices from airlines and hotels. Because customers have long memories.

Price 8

Price Airlines Hotels Discount 8

Harvard Business Review

OCTOBER 13, 2014

The global sharing economy market was valued at $26 billion in 2013 and some predict it will grow to become a $110 billion revenue market in the coming years, making it larger than the U.S. While it is easy to categorize business as in line with the free market and progressives as anti-market, the reality is far more nuanced.

Business Model 13

Business Model Hotels Venture Capitalist Transportation 13

Harvard Business Review

MAY 13, 2013

This must mean the death of several airlines, the loss of thousands of hotels and restaurants, the disappearance of millions of tax dollars, and the dissipation of nearly a half million jobs (assuming that we are going to lose 20% of the 2.2 The real damage comes to airlines and hotel chains, the former never robust at the best of times.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

SEPTEMBER 27, 2016

But the best CEOs resist the desire to chase the next shiny object. Or, as an airline CEO reflected in a recent conversation with us, “In any company I’ve been in, there haven’t been very many people who are capable of standing back and making the complicated things very simple. .” Then they go back to selling.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

MAY 19, 2015

“How will you deal with the fact that mistrust in leaders has grown exponentially since Stayer’s days, and you will likely not be the company owner as you face resistance?” They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL. They wanted to hear about Zappos. Zappos’ War on People Management.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. Show customers barely-working products with rough edges?

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

SEPTEMBER 12, 2012

When I say, "Social is and can be more than media," people resist. The fact that they are joined at the hip in so many people's minds means that marketing agencies are thriving — but that the rest of our organizations are not. They see it as the purview of two functions: marketing and service. But they shouldn't be.

Strategy 22

Strategy Disaggregation Reis eBook 22

Harvard Business Review

DECEMBER 28, 2017

The remix of this sector, too, started early on, with automotive and airline mergers in the late 1990s and then again around the great recession. It has been going on for decades, led by the American multinational companies that first conquered foreign markets in the 1950s and 1960s. How we move. Who owns whose assets.

Retail 8

Retail Automotive Restructuring Chemicals 8

Harvard Business Review

FEBRUARY 16, 2011

But they are constantly scanning the horizon for big enough market insights ; for that next game-changing idea; for the trend that will upset current market conditions and create opportunity. What's the market for them?" They resist putting the cart of scale before the horse of competence. Are our new ideas big enough?

Parcell 14

Parcell CEO Airlines Trends 14

Harvard Business Review

NOVEMBER 5, 2014

So leaders need to treat new initiatives not as mere organizational governance, but as a grassroots movement of small, interconnected groups, each with varying thresholds of resistance—some enthusiastic, others hostile and many in between. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 9

Organization Airlines Prahalad Hamel 9

Harvard Business Review

NOVEMBER 5, 2014

So leaders need to treat new initiatives not as mere organizational governance, but as a grassroots movement of small, interconnected groups, each with varying thresholds of resistance—some enthusiastic, others hostile and many in between. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

MAY 25, 2012

The Lean Startup has crystallized many of the ideas fundamental to successful innovation and provided companies with additional ways to understand and make room for rapid iteration, agile development, and in-market testing of new ideas. Meanwhile, Square resisted adding more than the minimal features, keeping the user experience simple.

Ries 19

Ries Business Model Entrepreneur Agility 19

Harvard Business Review

MARCH 19, 2015

Perhaps it will help the company quantify its marketing efforts; maybe it will enable employees to track customer data more easily. “Leverage [your company’s] marketing department to communicate and disseminate that message.” Help employees understand what’s in it for them, he adds. ” Make it fun.

Technology 8

Technology CRM Training System 8

Harvard Business Review

JUNE 20, 2014

But if the world is highly unpredictable and unstable, as in the stock market, you have many parameters to estimate and relatively little data. Studies have shown that for, instance, at an airline, the simple heuristic predicted future customer behavior better than the complex Pareto model. Then make it simple. Less was more.

Uncertainty 14

Uncertainty Kahneman Banking System 14