The Horizons Tracker

DECEMBER 3, 2020

The pandemic has been the making of many technologies, and new research from Augusta University explores whether it might do likewise for virtual travel. The team believes that the technology would help to mitigate some of the devastation caused to the travel industry by the pandemic, while also opening up new possibilities.

Tourism 126

Tourism Travel Industry Video 126

Great Leadership By Dan

JUNE 16, 2012

To adapt to fast-changing market conditions and to respond to complex customer challenges in today’s competitive landscape, companies must innovate. They know they need leaders who are avid and rapid continuous learners because the shelf-life of any particular piece of expertise gets shorter as the pace of technological change accelerates.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Chart Your Course

OCTOBER 27, 2014

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Lead Change Blog

MAY 27, 2016

One of the best examples of this is the world-famous Pike Place Fish Market in Seattle. They started to throw fish around the market, perform improv acts with customers, and be comedic in an effort to enjoy what they do and prevent the job from being drudgery again.

Sports 170

Sports Airlines Wilde Environment 170

Skip Prichard

MARCH 3, 2021

That’s why I was fascinated by Unfiltered Marketing: 5 Rules to Win Back Trust, Credibility, and Customers in a Digitally Distracted World by Stephen Denny and Paul Leinberger. This lack of trust extends into the world of technology, as well. “Leadership in this digitally distracted world demands a new kind of leader.

Brand 125

Brand Storytelling Trends Content 125

In the CEO Afterlife

SEPTEMBER 8, 2015

Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Technology gives us more and more data, but analyzing and understanding ‘more and more’ is arduous and time consuming. Now, I don’t want anyone to think that I don’t value information technology.

Power 100

Power Competitive Advantage Airlines Information 100

Strategy Driven

JULY 3, 2024

They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines. Technology Integration Tracking and Visibility: Utilizing advanced tracking systems, freight forwarders provide real-time visibility of shipments.

Supply Chain 107

Supply Chain Contingency Plans Transportation Compliance 107

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. Companies like Google have already said that their employees will be working from home into the summer of 2021, with other technology companies following suit. Shifting sands.

Reis 82

Reis Transportation Real Estate Tourism 82

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. We’ll teach you our technology.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

You can also consider a business that awakens a massive industry then dominates the market shares globally at the same time, busting misconceptions about the way the food service industry must treat employees. $16 America’s largest airline and the most profitable – the airline that love built. We’ll teach you our technology.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Consider these 11 ideas from the Radical Times Webcast series by SAS Marketing Director Jonathan Hornby: 1. Understand what creates value.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Tanveer Naseer

MAY 31, 2016

Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency. Create multiple paths for raising and testing ideas Developing and presenting ideas is a key skill for strategic leaders.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Skip Prichard

JULY 15, 2024

Decision Risk In the realm of decision-making, the most overlooked risk isn’t tied to economic shifts, technological advancements, or climate challenges. Often, the tendency to rush to judgement is realized too late, if at all. “The most underestimated risk isn’t economic, technological, or even climate-related.

Self-aware 84

Self-aware Environment Learning-by-Doing Market Segmentation 84

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Their advice can be invaluable.

Press Release 100

Press Release Discount Advertising Sharpe 100

Harvard Business Review

OCTOBER 19, 2012

Enamored by these numbers — and encouraged by a new wave of reforms to retail, airlines, broadcast, and power sectors — executives who previously ignored India are making a dash for it. As a consumer marketer, you're much better off thinking of India as a continent, much like Europe. Don't rely on a single India strategy.

Marketing 16

Marketing Market Segmentation Retail Travel 16

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 14

Marketing Guidelines B2C Analysis 14

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 10

Airlines Supply Chain Management Engineering 10

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 10

Marketing Airlines Workshop Loyalty 10

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. In the past few years, profits have become positive across the industry, and market caps are soaring from prior lows. airlines earned an estimated $12.4 So what happened? In 2012, the major U.S.

Airlines 9

Airlines Industry Transportation Travel 9

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 16

Airlines Business Model Strategy Metrics 16

Harvard Business Review

JULY 2, 2014

Most of today’s marketing organizations take what might be called the industrial approach to consumers: snagging demographic data, matching it with purchasing data, and segmenting customers into profitability tiers. Another is whether a particular type can help a firm build market share. The New Marketing Organization.

Proposal 18

Proposal Airlines Brand Marketing 18

Harvard Business Review

JULY 25, 2014

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. expansion, out-maneuvering Adelson in the domestic market. “We

CEO 14

CEO Norton Airlines Short-term 14

Harvard Business Review

MARCH 11, 2013

Last month, when I tweeted to American Airlines about a delay, no one tweeted back to me and no one realized that the tweet was also from a long-standing AAdvantage Gold member. It may seem simple to combine these discrete data sets into one holistic customer profile, but there are major technology obstacles brands need to get past.

Brand 19

Brand Advertising Airlines CRM 19

Harvard Business Review

JULY 12, 2011

And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes.

Management 15

Management Airlines How To Pharmaceuticals 15

Harvard Business Review

APRIL 26, 2011

Companies like Salesforce.com, Philips, and Oracle have appointed chief customer officers, while many other B2B players have embarked on enterprise-wide efforts to improve their marketing, sales, and support interactions. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Markets down? Market hype? Competition severe?

Skills 17

Skills Leadership Airlines Long-term 17

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 15

Stage-Gate Airlines Brand Loyalty 15

Harvard Business Review

MARCH 14, 2017

How Blockchain Works Here are five basic principles underlying the technology. Best known as the technology behind bitcoin, blockchain enables a ledger of transactions to be shared across a network of participants. How technology is transforming transactions. Distributed Database. Blockchain may just be the answer.

Loyalty 16

Loyalty Customer Loyalty Travel Hotels 16

Harvard Business Review

SEPTEMBER 12, 2012

The fact that they are joined at the hip in so many people's minds means that marketing agencies are thriving — but that the rest of our organizations are not. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't.

Strategy 21

Strategy Disaggregation Reis eBook 21

Harvard Business Review

JUNE 13, 2017

Given that this intervention could prevent more suffering than many wonder drugs, one would expect that there would be zero market for a breathing machine that didn’t make lung-preventive ventilation as easy as possible. One big reason why is that hospitals purchase technologies without requiring that they communicate with each other.

Technology 9

Technology Health Care Wireless System 9

Harvard Business Review

OCTOBER 26, 2012

Research shows that personalization can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. Focus on data that will help you achieve specific marketing goals. Traveling cookie" data build a digital footprint of a consumers based on their logins at popular sites (for example, on airline sites or Facebook).

Retail 17

Retail Loyalty Customer Loyalty ROI 17

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

OCTOBER 3, 2011

The irrational behavior that Apple products provoke represents the piece of the product puzzle that only Apple has uncovered in the mobile-phone market. To understand why Apple's crazy culture is so important, it's necessary to revisit two of marketing's most important contributions. good terms and conditions, excellent delivery).

Levitt 16

Levitt Succession Wireless Franchising 16