Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. Lunden interviewed the operators who took turns as hostages, sitting in a chair as live fire tore through paper targets just over their shoulders.

Airlines 284

Airlines Simon Micromanagement Training 284

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

Airlines 130

Airlines Leadership Short-term Long-term 130

Leading Blog

OCTOBER 24, 2011

For their study, the authors chose a set of major companies that achieved spectacular results over 15 or more years while operating in unstable environments. They call these companies "10Xers" for providing shareholder returns at least 10 times greater than their industry.

Contingency Plans 284

Contingency Plans Collins Creativity Airlines 284

The Horizons Tracker

SEPTEMBER 4, 2019

Airports are seldom places you want to spend more time than you want to in, but from the operators perspective, they view your time as an opportunity to extract cash from you. “Most airlines offer every customer the same price for a checked bag,” the researchers say. Put to the test. ”

Airlines 68

Airlines Discount Price Travel 68

Lead from Within

APRIL 14, 2020

When your employees are anxious, when their work schedules change, when nothing is operating normally it’s easy for people to feel scattered and disengaged. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Minimize distractions. Make sure you’re ready for an economic downturn.

How To 218

How To Airlines Uncertainty Creativity 218

HR Digest

NOVEMBER 11, 2024

appeals court on Friday held that a trial judge correctly found that American Airlines’ now-scrapped U.S. appeals court rejected on the bid by American Airlines (AA) to overturn a judge’s decision that sided with the U.S. American Airlines and JetBlue appeal denied U.S.

Airlines 59

Airlines Incentives Travel Operations 59

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. He set this as the measure of success for the company.

Leadership 284

Leadership Simon Cooper Gordon 284

Great Leadership By Dan

JUNE 16, 2012

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Matrix Competencies in Short Supply. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. That this is something that only we could do.

Organization 274

Organization Conference Audience Globalization 274

Michael Lee Stallard

APRIL 17, 2023

On Good Friday this year, I found myself in an operating room with my arms literally stretched out like Jesus on the cross as ten medical professionals prepared me for surgery. To my surprise, as a mask was placed over my nose and mouth to administer general anesthesia, I felt grateful rather than scared.

Airlines 195

Airlines Hotels Transportation Learning-by-Doing 195

Leading Blog

JANUARY 14, 2019

American Airlines competes against Skype and WebEx, not just Delta and United.”. Srini Pillay wrote in the Harvard Business Review, “The brain operates optimally when it toggles between focus and unfocus, allowing you to develop resilience, enhance creativity, and make better decisions too.” Avoiding this mindset takes courage.

Creativity 297

Creativity Benchmarking Learning-by-Doing Construction 297

Lead on Purpose

NOVEMBER 10, 2012

Operating without clear strategy could ultimately leave you with the potential to be doomed to failure. Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Leaders that Change the Game.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

First Friday Book Synopsis

SEPTEMBER 26, 2011

Telephone operators? The fleets of airline workers behind counters who issued tickets? The problem was not simply the loss of good jobs to workers in foreign nations but also automation… Remember bank tellers? Service station attendants? These and millions of other jobs weren’t lost to globalization; they were lost to automation.

Airlines 100

Airlines Software Banking Globalization 100

Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. It pays the rent.

Innovation 254

Innovation Organization Bottom-up Airlines 254

Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” Employees are much more focused when they can operate from a wholesome, solid (no BS) position. Stories telegraph a set of norms unique to the organization.

Airlines 150

Airlines CEO Storytelling Learning-by-Doing 150

Tanveer Naseer

AUGUST 23, 2011

This way, you can make a proper evaluation of your organization’s progress that takes into account not only the accomplishments and issues you’re aware of, but also those aspects about your operations which you ordinarily don’t have the time to review and reflect upon.

Review 202

Review Goal Course Learning-by-Doing 202

HR Digest

MARCH 27, 2020

Many airline companies across the world nowadays look for flight attendants who can speak a foreign language. The airline industry is another field where multilingual people can reap big. For instance, if an airline is transiting flights between India and China, it would look for people who speak Mandarin. Flight Attendant.

Tourism 116

Tourism Airlines Travel Hotels 116

Strategy Driven

JULY 3, 2024

They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines. Conclusion The critical work of freight forwarders is integral to the smooth operation of the global supply chain.

Supply Chain 107

Supply Chain Contingency Plans Transportation Compliance 107

Miles Anthony Smith

SEPTEMBER 20, 2016

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. United Airlines Flight 175: South Tower Attack on World Trade Center 3. Navy and perished in this airline disaster.

Airlines 40

Airlines Leadership Quality Engineering 40

CEO Blog

JANUARY 2, 2017

He implemented checklist in operating rooms by being inspired by airline pilot checklists. With New Years comes examination of my systems. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

CEO Blog

JANUARY 2, 2017

He implemented checklist in operating rooms by being inspired by airline pilot checklists. With New Years comes examination of my systems. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

Airlines 64

Airlines Fixed Costs Collins Video 64

CO2

AUGUST 2, 2011

There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort. Yes, I believe that there should be no more overpaying for airline tickets, being stuck in a bad seat, or having a trip ruined by others.

Travel 98

Travel Books Airlines Budgeting 98

CO2

NOVEMBER 17, 2023

Case Study: Southwest Airlines’ Focus on Low Costs Southwest Airlines exemplifies the strength of focus. The study’s findings are clear: With 2-3 primary goals, you’re likely to achieve 2-3 of them. With 3-10 primary goals, you might accomplish only 1 or 2. Over 10 primary goals usually lead to accomplishing none.

Airlines 78

Airlines Succession Leadership Energy 78

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. Summer, when the road warrior, business travel divas deign to disrupt their routine to fly with their families on vacation. The Business Travel Diva’s Rules for Family Vacations (Section 1: Pre-Flight Checklist) 1. Under no circumstances will luggage be checked.

Travel 237

Travel Blog Executive Coaching Learning-by-Doing 237

In the CEO Afterlife

SEPTEMBER 8, 2015

When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible. Not everyone or every organization can, or should operate this way. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Entrepreneurial Mindset Power.

Power 100

Power Competitive Advantage Airlines Information 100

CO2

DECEMBER 19, 2012

During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. Co-pilots were often not involved in flight operations during critical phases of the flight because the pilot was more senior and didn’t “require” the assistance of the co-pilot.

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

CO2

JUNE 17, 2013

The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions. Leaders need to operate from a perspective of Not Knowing.

Charisma 129

Charisma Class Teamwork Airlines 129

CO2

FEBRUARY 2, 2017

But not every operation at the airport runs with the country’s trademark efficiency. As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful.

Management 78

Management Airlines Efficiency Long-term 78

Coaching Tip

FEBRUARY 23, 2012

The answer is for organizations to develop the institutional frameworks to replace traditional structures and forms of governance and establish a more human operating system in which governance, culture and leadership systems are harmonized and synchronized. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Curious Cat

MAY 30, 2017

This has happened numerous times for major airlines in the last few years. What is successful now is dependent on the larger system and the conditions that impact that system. In the news the last few days British Airways had to shut down flights worldwide. By John Hunter, see more of my trip to Rocky Mountain National Park. But I doubt it.

Airlines 65

Airlines System Short-term Long-term 65

Curious Cat

JUNE 29, 2016

Indeed, to avoid the fines, airlines are now far more likely to cancel flights that are sitting at the gate or on the tarmac than they once were, explains Vikrant Vaze, an assistant professor of engineering at Dartmouth and a co-author of the study. The Tarmac Delay Rule in 2010 has led to a jump in the rate of flight cancellations.

Airlines 49

Airlines Transportation System Engineering 49

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. The best leaders I’ve seen know what they’re good at – some are operating leaders, some turn-around, some growth-oriented leaders. I’ve also been really consistent about taking care of myself with a monthly massage, facial, mani/pedi. It kept us connected.

Open-book 145

Open-book Self-aware Books Airlines 145

Frank Sonnenberg Online

JUNE 21, 2021

Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Whether you operate in a large corporation, in a small company, or in a non-profit organization, CHANGE-friendly IMPLEMENTATION can help you navigate change successfully. Change-friendly is also about leadership. Why settle for less?

Hotels 128

Hotels Stress Resistance Restructuring 128

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. An additional 28 percent, or 32,044 workers, had been employed in hotels and motels.

Crisis 56

Crisis Airlines Transportation Crisis Management 56

Art Petty

OCTOBER 17, 2024

The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground.

System 52

System B2C Airlines Management 52