Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. They require great technological conversions. But technology may, in fact, be a minor part of the task. This is where the established player reigns. It pays the rent. These augmentations are not small matters.

Innovation 248

Innovation Organization Bottom-up Airlines 248

In the CEO Afterlife

SEPTEMBER 8, 2015

Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Technology gives us more and more data, but analyzing and understanding ‘more and more’ is arduous and time consuming. Now, I don’t want anyone to think that I don’t value information technology.

Power 100

Power Competitive Advantage Airlines Information 100

Skip Prichard

JULY 15, 2024

Decision Risk In the realm of decision-making, the most overlooked risk isn’t tied to economic shifts, technological advancements, or climate challenges. We’re bombarded by a modern environment that operates against us. Airline passengers pay over the odds for a seat rather than risk random allocation in 33B.

Self-aware 78

Self-aware Environment Learning-by-Doing Market Segmentation 78

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind. Stop before you beclown yourself.

Brand 119

Brand Storytelling Trends Content 119

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Some won’t mind taking a trip, just not in the direction you’re headed.

Hotels 128

Hotels Stress Resistance Restructuring 128

First Friday Book Synopsis

SEPTEMBER 26, 2011

Telephone operators? The fleets of airline workers behind counters who issued tickets? The problem was not simply the loss of good jobs to workers in foreign nations but also automation… Remember bank tellers? Service station attendants? These and millions of other jobs weren’t lost to globalization; they were lost to automation.

Airlines 100

Airlines Software Banking Globalization 100

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. operating at around 30-40% of normal levels. In Europe, data suggests that remote working has gone from 5% at the start of the year to around 40%.

Reis 78

Reis Transportation Real Estate Tourism 78

Great Leadership By Dan

JUNE 16, 2012

Similarly, in today’s business climate, economic asteroid hits are becoming more frequent, forcing organizations to embrace matrix operating models that enable vital adaptability, flexibility and the capacity to rapidly assimilate new ideas. Matrix Competencies in Short Supply. Create space to learn.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. He set this as the measure of success for the company.

Leadership 284

Leadership Simon Cooper Gordon 284

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. Health care leaders that purchase technologies need to do the same. But in health care, few things work as expected.

Technology 8

Technology Health Care Wireless System 8

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

MARCH 14, 2017

How Blockchain Works Here are five basic principles underlying the technology. Best known as the technology behind bitcoin, blockchain enables a ledger of transactions to be shared across a network of participants. How technology is transforming transactions. Distributed Database. Blockchain may just be the answer.

Loyalty 13

Loyalty Customer Loyalty Travel Hotels 13

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. ” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result?

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 13

Airlines Real Estate Operations Business Model 13

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. Doesn’t seem like much?

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

OCTOBER 12, 2016

However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation. This is the reason airlines invest in elongated career paths for pilots. Insight Center.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Adelson’s bold move in Asia had outflanked Harrah’s.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 11

Health Care System Technology Airlines 11

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

MAY 25, 2016

Operations in a Connected World. The technologies and processes that are transforming companies. The increased prediction accuracy, in turn, makes it possible to achieve large increases in operational efficiency — having the right inventory in the right locations. Insight Center. Sponsored by Accenture.

Supply Chain 14

Supply Chain Price Airlines Advertising 14

Harvard Business Review

OCTOBER 18, 2016

With this model, an investment can be defined as strategic, key operational, support, or high potential. Note that whether the technology used is “leading edge” is secondary. Note that whether the technology used is “leading edge” is secondary. They are driven by novel ideas or perhaps a new technology.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

JUNE 12, 2018

Either way, these mergers that span connected markets change the pattern of competition, because the firms that compete with each other now operate under one roof: CVS won’t need to bargain over the surplus with Aetna, or Express Scripts with Cigna. national interest by threatening technology leakage or undermining the health of U.S.

Company 8

Company Supply Chain Cooper Airlines 8

Harvard Business Review

FEBRUARY 6, 2018

Because of these challenges, technologies that automate collection, optimization, and integration of threat intelligence play a critical role in helping companies build their cyber no-fly lists. No one knows this better than Jessica Ferguson, director of information security architecture at Alaska Airlines.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

SEPTEMBER 15, 2017

How could a well-trained crew flying a modern airliner so abruptly lose control of their aircraft during a routine flight? As technology has become more sophisticated, it has taken over more and more functions previously performed by pilots, bringing huge improvements in aviation safety.

Technology 8

Technology Airlines System Learning-by-Doing 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! Customers Information & technology Innovation'

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

JUNE 29, 2016

In the oil industry, for example, what used to be weeks of inspection work now takes just days, thanks to drone-based thermal imaging and gas “sniffer” technology to inspect oil rigs and pipelines. Airlines Easyjet and Lufthansa have adopted drones as a tool for aircraft inspections.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes. Operations in a Connected World. Insight Center.

Productivity 8

Productivity Products Company Engineering 8