In the CEO Afterlife

SEPTEMBER 8, 2015

Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Technology gives us more and more data, but analyzing and understanding ‘more and more’ is arduous and time consuming. Now, I don’t want anyone to think that I don’t value information technology.

Power 100

Power Competitive Advantage Airlines Information 100

Strategy Driven

JULY 3, 2024

They do not usually move the cargo themselves but act as intermediaries between the shipper and various transportation services, including shipping lines, trucking companies, and airlines. Technology Integration Tracking and Visibility: Utilizing advanced tracking systems, freight forwarders provide real-time visibility of shipments.

Supply Chain 107

Supply Chain Contingency Plans Transportation Compliance 107

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Miles Anthony Smith

SEPTEMBER 20, 2016

Aviation Leadership Failures: 37 Worst Plane Crashes in History While many of these crashes happened in the early years of aviation, there have been a surprising number of airline disasters since the new millennium. United Airlines Flight 175: South Tower Attack on World Trade Center 3. Navy and perished in this airline disaster.

Airlines 40

Airlines Leadership Quality Engineering 40

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind. Stop before you beclown yourself.

Brand 121

Brand Storytelling Trends Content 121

Talent Anarchy 1

AUGUST 26, 2023

It’s a massive sector that is continually evolving and adapting to the changing needs of society and technology. Even during challenging times, such as the COVID-19 pandemic, essential transportation services remained operational, highlighting the industry’s resilience. In fact, it’s at the forefront of innovation.

Transportation 78

Transportation Career Airlines Industry 78

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Some won’t mind taking a trip, just not in the direction you’re headed.

Hotels 129

Hotels Stress Resistance Restructuring 129

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. operating at around 30-40% of normal levels. In Europe, data suggests that remote working has gone from 5% at the start of the year to around 40%.

Reis 80

Reis Transportation Real Estate Tourism 80

Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 17

Airlines Operations Supply Chain Products 17

Skip Prichard

JULY 15, 2024

Decision Risk In the realm of decision-making, the most overlooked risk isn’t tied to economic shifts, technological advancements, or climate challenges. We’re bombarded by a modern environment that operates against us. Airline passengers pay over the odds for a seat rather than risk random allocation in 33B.

Self-aware 81

Self-aware Environment Learning-by-Doing Market Segmentation 81

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Advertising Sharpe 100

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 13

Airlines Real Estate Operations Business Model 13

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

JULY 12, 2011

And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain. Global airlines manage their multi-partner alliances carefully to avoid duplicating routes.

Management 13

Management Airlines How To Pharmaceuticals 13

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

MARCH 14, 2017

How Blockchain Works Here are five basic principles underlying the technology. Best known as the technology behind bitcoin, blockchain enables a ledger of transactions to be shared across a network of participants. How technology is transforming transactions. Distributed Database. Blockchain may just be the answer.

Loyalty 13

Loyalty Customer Loyalty Travel Hotels 13

Harvard Business Review

OCTOBER 20, 2011

They include the biotech, semiconductor, personal computer, and airline industries. Over the years, the CEOs of these companies faced massive technology disruptions, deep industry recessions, sudden collapses in demand, price wars, oil shocks — you name it. Empirical Creativity. You must also create.

Skills 15

Skills Leadership Airlines Long-term 15

Harvard Business Review

DECEMBER 10, 2012

But smart business owners and their service reps realize the landscape in which customers operate has shifted — and that profoundly redefines what good (and bad) customer service means. Anticipatory customer service can be accomplished by technological or human means, or both. Marshall doesn't need this article. More transparent.

FAQ 15

FAQ Construction Technology Airlines 15

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. Health care leaders that purchase technologies need to do the same. But in health care, few things work as expected.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Adelson’s bold move in Asia had outflanked Harrah’s.

CEO 11

CEO Norton Airlines Short-term 11

Harvard Business Review

MAY 25, 2016

Operations in a Connected World. The technologies and processes that are transforming companies. The increased prediction accuracy, in turn, makes it possible to achieve large increases in operational efficiency — having the right inventory in the right locations. Insight Center. Sponsored by Accenture.

Supply Chain 14

Supply Chain Price Airlines Advertising 14

Harvard Business Review

SEPTEMBER 12, 2012

The companies thriving today are operating by a new set of rules — Social Era rules. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't. Social can be — and already is — more than Media. They live it.

Strategy 18

Strategy Disaggregation Reis eBook 18

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JUNE 21, 2011

Companies can offload their noncore technologies and focus on their core businesses, providing a better product for their customers. Servers and technology can be found at secondary sites, but if the data is locked in the cloud, the business's ability to function may be severely compromised. The key issue is access to the data.

Airlines 14

Airlines Health Care Strategic Planning Licensing 14

Harvard Business Review

JUNE 27, 2012

A similar pattern hold for airlines. Would shareholders of Kodak — which had some of the earliest digital photography technology — agree that its destruction made evolutionary sense, or would they echo Harvard Professor John Kotter's remark that it was the result of "complacency"? Markets change; technology evolves.

Creativity 15

Creativity Long-term Kotter Cost of Capital 15

Harvard Business Review

SEPTEMBER 6, 2012

Apple's recent legal victory over Samsung has prompted an outpouring of worried speculation about the future of technology and design that's almost unprecedented. Bloggers and reporters are pushing this idea from a business- or technology-oriented mindset. Some of the concerns being raised are valid. It creates love.

Innovation 15

Innovation Supply Chain Short-term Long-term 15

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Harvard Business Review

MAY 25, 2012

For example, by prototyping multiple consumer experiences and business models before investing in an initial MVP, GoGo was able to launch an airline WiFi and in-flight service experience that combined the best of multiple alternative services that might be offered in flight. Some are core to the vision, while others are educated guesses.

Ries 16

Ries Business Model Entrepreneur Agility 16

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. Doesn’t seem like much?

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 11

Health Care System Technology Airlines 11