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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace. Until the COVID pandemic, Southwest Airlines was the only major, global airline to post a profit every year. All airlines overbook their flights. Underinvestment in Technology. Failing technology.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. Southwest Airlines Fall From Grace The holiday winter weather of 2022 caused problems for every major US carrier. In their attempt to remain the most profitable airline, the company substantially reduced spending on major investments. Failing technology.

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Turkish Airlines & Turkish Cargo Rise to the Top Amid Coronavirus Pandemi

CEO Insider

Like other global carriers, Turkish Airlines and Turkish Cargo had to adapt quickly to face many challenges – from limitations imposed by countries on domestic and international flights, changes […].

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Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose to seat you with strangers rather than your spouse. If that is not possible, the vendor may consider allowing us to pick our own seats, as Southwest Airlines (a servant leadership company ) does.

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Managing Change: How to Cultivate Forward Thinking Leadership

Let's Grow Leaders

But the CrowdStrike bug that crashed Windows PCs, snarled airlines, and interfered with hospitals’ ability to access patient records had a similar cause. Technology changes. Resisting Business Change You’re certainly familiar with companies like Blockbuster and Kodak who resisted change and faced extinction. Trends shift.

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We Don’t Trust AI To Give Us Financial Advice

The Horizons Tracker

“Thinking back to when airlines introduced self-baggage drop, or supermarkets brought in self-checkouts, people embraced it to an extent, but there still needs to be a person nearby to guide people through the technology,” they continue. The irony here, is the humans are using the same technology.

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