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Are You Squandering Money on Acquiring Rather than Retaining Customers?

The Practical Leader

That’s the question headlining a recent article in Harvard Business Review. We assume that happy customers reduce ongoing service costs and lower sales/marketing costs through referrals, viral word of mouth, positive ratings, and raving social media fans. How much money in sales and marketing are you wasting?

McKinsey 124
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Time Is Money: Top Tech Tools to Increase Company Productivity

Chart Your Course

Only 52 percent of companies spend their time in a way that aligns with their strategic goals, according to a McKinsey survey of 1,500 executives from businesses of all sizes around the world. The most essential time management technology for increasing your productivity is calendar scheduling software. Communication Articles'

Tools 133
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

In the years that have passed, we’ve continued to expand and refine the list by looking for CHROs able to innovate and outperform their peers regardless of current market dynamics in play at the time. Remember, it’s the people and culture who enable technology and marketing success – not the other way around. ?.

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The Movement Of People And Ideas Is Key To Economic Growth

The Horizons Tracker

Indeed, as Martin Weitzman argued in a celebrated paper from 1998, recombination is not only the bedrock of knowledge production, but takes its cue from the kind of work Gregor Mendel famously did when he mixed and matched peas to uncover the power of genetics.

Diversity 137
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Leadership lessons

Lead on Purpose

Today’s post is a link to Stewart Rogers ‘ blog the Strategic Product Manager , which contains several great leadership quotes from McKinsey. Take a few minutes and learn about Leadership Lessons from McKinsey. 2 Responses Stewart Rogers , on August 18, 2009 at 6:40 am said: Thanks for the mention! Thanks a million!

Rogers 100
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How Artificial Intelligence Will Supercharge Work

Skip Prichard

It is a practical guide to how AI and Machine Learning are impacting not only how businesses, brands, and agencies innovate, but also what they innovate: products, services and content. In this world of product and pricing parity, the delivery of superior service experience has become the new marketing, and the new real competitive edge.

Content 94
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Understanding America’s Labor Shortage And The Evolving Workforce

HR Digest

Image credit – Freepik Understanding America’s Labor Shortage A robust job market that constantly opens up new positions and roles is usually indicative of a healthy job market rife with opportunities, but when the labor force participation rates stop matching up, then businesses start to suffer. million job openings in the U.S.