Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.

P&L 15

P&L Supply Chain Retail Price 15

Harvard Business Review

FEBRUARY 8, 2018

“It’s already changing organizations, by moving IT from a cost center to something with a place at the table in a lot of different meetings,” said Chris Jackson, head of cloud platforms at Pearson, a global learning company.

Management 15

Management Software BPM Technology 15

Harvard Business Review

DECEMBER 18, 2012

And on the resource constraint front, Jeremy Grantham , co-founder of the asset management firm GMO ($100 billion invested), continued his relentless numbers-based assault on the fallacy of infinite resources. Announcements on waste may not be exciting, but they demonstrate how companies can turn a cost center into a source of profit.

Supply Chain 14

Supply Chain Constraint P&L Energy 14