Strategy Driven

AUGUST 26, 2019

Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. But that familiarity carries a steep cost: slow growth, missed targets, attrition, and unfulfilled potential. I call this obstacle The Disconnect. Sales often have no such contribution.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

N2Growth Blog

JULY 22, 2014

Or, if you are responsible for managing Solopreneur projects, how can you be sure that the work will increase impact and productivity? Design the campaign plan with compressed timeframes (Parallel Operations). Achieve Flawless Execution: Operation Arizona – the Mop-up: Plan-Brief-Execute-Debrief (Grand Strategy).

Execution 345

Execution Objective Learning-by-Doing System 345

The Horizons Tracker

MARCH 24, 2021

As with so many policies, for this to be effective, it’s vital that senior managers lead by example. The authors argue that such policies need to be adopted by most parents to be effective, with men and women alike taking their leave.

Chief Operating Officer 105

Chief Operating Officer Attrition Policies Diversity 105

QAspire

MARCH 30, 2015

We need more revenues, better margins, higher utilization, more leads, strategic diversification, differentiation, operational efficiency, lower attrition, strategic focus, branding et al. Related Reading: Great Quote: On System of Management by Deming. The practice of business is driven by hard stuff.

Attrition 70

Attrition Leadership Deming Human Resources 70

HR Digest

OCTOBER 5, 2021

In a new climate where many employers are seeing record attrition, there hasn’t been a more difficult time for diversity sourcing. Through Mathison’s Index, Theory received specific actions and immediately enacted policy and operational changes that resulted in a 12-point improvement to its overall score out of 100.

Diversity 98

Diversity Organization Training Apparel 98

Great Leadership By Dan

MAY 14, 2015

There is still a propensity to use the word manager verses leader which can have a significant different intend and meaning. Managers tend to govern over process, data, projects and products while leaders tend to utilize human capital to navigate these same areas and participate as part of the process.

Leadership 120

Leadership Attrition Human Capital System 120

Great Leadership By Dan

JULY 11, 2013

Referred to as “high maintenance,” they’re the 20% that take up 80% of their managers’ time. Meanwhile, their behavior has consequences: - Low employee morale, retaliation, passive aggression, attrition. Most people don’t want to work for them or with them, but their behavior is rarely addressed directly or effectively.

Bond 243

Bond Attrition Absenteeism Bureaucracy 243

CoachStation

AUGUST 11, 2015

It is timely to revisit the message and challenge ourselves as business leaders to ensure we provide the most promising base for our leaders and managers to succeed. You wanted to be the best operator so didn’t ask many questions – after all, asking questions shows that you were not ready for the promotion in the first place, doesn’t it?

Succession 136

Succession Self-aware Emotional Intelligence Bottom-up 136

Strategy Driven

FEBRUARY 4, 2020

According to a report by the Society for Human Resource Management (SHRM), the average cost of replacing a single employee can be as high as $4,425. And although employees can be replaced, it’s a costly process, and a high turnover rate can hurt your operational costs and productivity significantly.

How To 66

How To Absenteeism Guidelines Cost 66

Strategy Driven

NOVEMBER 10, 2010

Despite the media coverage of Boomers and how a tidal wave of retirements could impact business, many senior managers are kicking the can down the road, putting off the job of creating a system and process for capturing knowledge. Manager can avoid this by taking some steps now to prepare for the day when key workers leave.

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

JANUARY 21, 2015

” The company had layers of bureaucracy and management, siloed functions, and a culture of friction and defensiveness. We can look at the way our own companies operate and make inferences about how our products are perceived. This dynamic operates differently in different kinds of organizations.

Products 8

Products Productivity Organization Attrition 8

Harvard Business Review

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. Drivers’ dislike of managers was high, and trust was low. But the effects of this approach can be powerful.

Servant Leader 18

Servant Leader Leadership Banking Learning-by-Doing 18

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 8

Case Study Attrition Mission Statement CEO 8

Harvard Business Review

AUGUST 5, 2011

Managers spent a great deal of time on the plant floor watching Norman draw suggestions from the employees while asking questions about the jobs that they were performing. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 15

Process How To Attrition Operations 15

HR Digest

JUNE 24, 2023

HR analytics, also known as people analytics or workforce analytics, is a data-driven approach that empowers Human Resources Management (HRM) by collecting, analyzing, and interpreting HR data. The term Strategic Human Resource Management (SHRM) emerged as organizations recognized the critical role HR plays in driving business success.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

NOVEMBER 23, 2018

As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. Those behaviors can serve as the basis of training, reinforced daily by front-line managers. Automate account management. Streamline and digitize the back office.

Team 11

Team Price B2B Tools 11

Harvard Business Review

MAY 19, 2017

Management consulting is a challenging environment in which to cultivate apprenticeship, because staff regularly jump from project to project and manager to manager. As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. ” Using Strengths-Based Development.

Diversity 11

Diversity Consultative Attrition Survey 11

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. Record growth and profitability, increased rep engagement, and near-zero attrition. We’ve also seen an increase in importance of network performance at the manager level. The results?

Team 11

Team Metrics Compliance Attrition 11

Harvard Business Review

APRIL 1, 2013

Ferose became the managing director of SAP Labs India, one of fifteen global R&D centers of the German software giant SAP. At 35 years old, Ferose was the youngest-ever managing director of a global multinational firm in India — overseeing a staff of 4,000. In April 2010, V.R.

Innovation 9

Innovation Attrition Software Globalization 9

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. One of its business units, Fieldglass, provides insights and benchmarks to customers on external workforce management.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

SEPTEMBER 26, 2011

There is a clear and growing divide among global companies operating in China. Equally important is the fact that your China results are now reported in every top management meeting. Depending on what you choose, your strategy on talent management in China will be one of the legacies or liabilities of your operational strategy here.

Globalization 14

Globalization Attrition Skills Learning-by-Doing 14

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

NOVEMBER 18, 2013

Consider Trane , the $8 billion subsidiary of Ingersoll Rand that provides heating, ventilating, air conditioning and building management systems. The work improvements increased productivity substantially as measured by increases in operating income. A customer called the district manager and asked, “What is going on over there?

Survey 8

Survey Attrition Bottom-up Teamwork 8

Harvard Business Review

MARCH 28, 2016

By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. With a master brand strategy, a company is able to build longer-lasting customer relationships.

Advertising 8

Advertising Brand Company Attrition 8

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system.

Customer Loyalty 13

Customer Loyalty Loyalty Banking Call Center 13

Harvard Business Review

SEPTEMBER 10, 2012

In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. The increased loyalty and higher performance of these youth has made sourcing, training and hiring disabled youth no longer just CSR intiative but an integral part of Gitanjali Gem's talent management strategy.

Company 9

Company Crisis Attrition Public Relations 9

The Practical Leader

SEPTEMBER 11, 2024

Despite numerous studies showing return-to-office mandates don’t work — and often backfire — the federal government is the latest of way too many organizational bosses to spew management double talk. ” How is that for leadership? ” Very true. They do have the right to command, control, and boss.

Teamwork 52

Teamwork Policies Compliance Mission Statement 52

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It now has around 10,000 operating projects. It set out to simplify this convoluted and archaic organization structure.

Project 8

Project Products Productivity Health Care 8

Harvard Business Review

JUNE 7, 2012

The benefits of the front-line driving improvements include pride of ownership that sustains the changes, less worry for managers about whether the changes will be adopted, and reduced costs for outside consultants. It's not easy, to be sure, but some companies have managed to spur their employees to innovation by observing a few principles.

Attrition 14

Attrition CFO Deming Outsourcing 14

Harvard Business Review

MARCH 26, 2015

Starting a global engineering operation “essentially doubles the expense for 6-12 months,” says former Informatica CTO, James Markarian. Markarian states, “You need strong company managers to set up remote sites.” Iyer has managed the evolution of Indian talent for over two decades.

Offshoring 8

Offshoring CTO Company Engineering 8

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. But we might not have made those changes, or made them in time, if there hadn't been that source of management inspiration. Everyone in the industry felt the impact.

Airlines 15

Airlines Chief Executive Officer Attrition Incentives 15

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Do you know the impact attrition has on your customer satisfaction and your ability to grow? Operating as efficiently as possible is a minimum expectation. You should be able to get these answers.

Metrics 15

Metrics Human Resources Attrition CEO 15

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. But few could see much progress.

Incentives 12

Incentives Sample Customer Loyalty Metrics 12

Harvard Business Review

SEPTEMBER 23, 2015

What would it look like if managers were as polite and nurturing to one another and their subordinates as they are to customers? So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. Identify the tending work.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. That scares me.

Training 8

Training Education Incentives Leadership 8