Strategy Driven

AUGUST 26, 2019

Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. But that familiarity carries a steep cost: slow growth, missed targets, attrition, and unfulfilled potential. I call this obstacle The Disconnect. Sales often have no such contribution.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

Strategy Driven

NOVEMBER 10, 2010

Technology has exploded, giving us instant access to information and knowledge, and it all moves and changes so fast that some of what Boomers have learned during their careers may be obsolete. How do your organization’s strategic and operational goals inform what work roles will be needed in the future? Who will do this work?

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

Harvard Business Review

MARCH 4, 2011

How do they adopt an intelligent-store strategy that incorporates associates, shoppers, changing technology, new consumer behaviors, and the store itself? Our shopper in aisle three would need the store's Wi-Fi network and IT ecosystem to support the technology on his or her mobile device. But many retailers seem a bit overwhelmed.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

AUGUST 5, 2011

But there wasn't much activity until six months later when Mike Karol, vice president of operations, told his managers to make it their responsibility. Some of the managers underscored the importance of the ideas to surviving the video technology change from VHS to DVD and losing work to other plants. Consider the story of Technicolor.

Process 15

Process How To Attrition Operations 15

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs.

Health Care 14

Health Care Insurance Efficiency Document 14

Harvard Business Review

JANUARY 9, 2014

Because sales reps are more directly networked with their colleagues through technology, they more easily aggregate skills, knowledge, and experience to uncover new opportunities and to debate tactics for generating business. Record growth and profitability, increased rep engagement, and near-zero attrition. The results?

Team 14

Team Metrics Compliance Attrition 14

Harvard Business Review

NOVEMBER 23, 2018

As a result, the company increased its new customer acquisition threefold over the prior year and reduced its customer attrition by a healthy margin. A B2B technology supplier used Microsoft Workplace Analytics and other digital tools to track the behaviors of its sales reps. Streamline and digitize the back office.

Team 14

Team Price B2B Tools 14

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Your CHRO thinks of email as modern technology. Do you know the impact attrition has on your customer satisfaction and your ability to grow? Operating as efficiently as possible is a minimum expectation.

Metrics 15

Metrics Human Resources Attrition CEO 15

Harvard Business Review

OCTOBER 29, 2013

We hear a lot about technology and globalization these days, especially how they are hollowing out the American middle class. But there has been an immense positive impact from the globalization of entrepreneurship, making Silicon Valley’s formula of technology-based start-ups an international instrument for economic development.

Venture Funding 9

Venture Funding Entrepreneur Attrition Engineering 9

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 9

Case Study Attrition Mission Statement CEO 9

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. It is even possible to hold up the data mirror to individual technology users.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

OCTOBER 25, 2017

Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard. It even applies its smart sensor technology to teeth brushing. It now has around 10,000 operating projects.

Project 9

Project Productivity Products Health Care 9

Harvard Business Review

FEBRUARY 12, 2015

I’m in the middle of this enterprise-to-consumer shift at Blackboard , where we’ve had extraordinary success in the education-technology space by selling features to administrators or CIOs. Our society is realizing that technological advancement is strange, and we need to humanize it to make it familiar.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. That scares me. They are self-motivators.

Training 8

Training Education Incentives Leadership 8

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

JANUARY 27, 2016

Attrition rates had indeed spiked in the past year, along with turn times. ” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result? I was working as fast as I could, following all the techniques in the manual, and it still took me 18 minutes.”

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Along these lines, California startup LEDR Technologies is pioneering techniques to predict team performance. Capture Reference Data About Current Change Projects.

Company 9

Company Management Metrics Tools 9

Harvard Business Review

DECEMBER 11, 2018

He claims he wants to tackle the big systemic concerns involving theft of American intellectual property, the forced transfer of technology from American firms, and the state-driven nature of the Chinese economy. doesn’t have the stomach to put up a big enough fight on its own to fully play out a war of attrition.

Policies 8

Policies Incentives Attrition Long-term 8