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First Look: Leadership Books for February 2020

Leading Blog

His own special innovation, it's a nonjudg­mental, nonreactive way of coolly assessing problems and analyzing crises, a mode of attack that offers luminous clarity and su­preme calm in the critical moments before taking decisive action. In B2B and B2C? How do you test in online and brick-and-mortar businesses?

Books 304
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

These Human Resource leaders represent the top 25 human resources leaders shaping careers, culture, and talent at the world’s most innovative people driven companies. While Chief Digital/Technology Officers or Chief Marketing Officers are often tagged with the innovator label, it is the CHRO who is the real innovator in 2020.

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Why Art Matters as much as Technology

Mills Scofield

As Deb described STEAM and its role in for/not-for-profit businesses, B2B and B2C, Matt realized that much of his work in his recent deployment to Afghanistan depended on STEAM. Afghan Air Force Culture Customer Needs Design Thinking Innovation Leadership NATC-A STEAM STEM Strategy' Thank you Matt & Switch and Shift. "

B2C 126
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Leadership Biz Cafe Podcast #6 – Andrea Kates on Fostering Innovation The Role Leaders Play In Developing Great Teams The Role Leaders Play In Discovering Your Organization’s Hidden Talent.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Leadership Biz Cafe Podcast #6 – Andrea Kates on Fostering Innovation 5 Strategies To Free Your Team From Organizational Silos The Role Leaders Play In Discovering Your Organization’s Hidden Talent.

Strategy 267
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Book Review: Find Your Next

LDRLB

Drawing inspiration from the human genome project, Kates asserts that leaders need to see their system less as a group of silos and more as a living organism, which DNA that can be broken down into six basic elements: Product and service innovation. Customer impact. Process design. Talent and leadership. Secret sauce. Trendability.

Books 119
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Every Business Is (Or Should Be) a Social Business

Mills Scofield

As someone who works with a variety of organizations in my roles as strategy and innovation consultant, venture capitalist, professor, and mentor, this question intrigues to me. The differences were more along traditional business characteristics: virtual vs. physical product or service, B2B vs. B2C, etc.