Remove B2C Remove Innovation Remove Operations
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

These Human Resource leaders represent the top 25 human resources leaders shaping careers, culture, and talent at the world’s most innovative people driven companies. While Chief Digital/Technology Officers or Chief Marketing Officers are often tagged with the innovator label, it is the CHRO who is the real innovator in 2020.

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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Only they have the bird’s eye view of the operations. The following is a guest post by Adrian Davis. Your CRM should span departments, and will hopefully unite them better in your customer service values.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Only they have the bird’s eye view of the operations. The following is a guest piece by Adrian Davis. Your CRM should span departments, and will hopefully unite them better in your customer service values.

Strategy 267
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Agile Project Management: How to Guide for Businesses

Strategy Driven

Finding new business strategies that complement operations is essential in the modern competitive world of commerce. There are innovative practices coming to light all the time that benefit business owners and encourage employees into more productive outputs, and agile project management is the recent one gaining traction.

Agility 95
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Research Shows Many B2B Startups Don’t Market Themselves

The Horizons Tracker

The research, drawing data from the Equidam online valuation platform, scrutinized 693 startup firms—both business-to-business (B2B) and business-to-consumer (B2C)—that commenced operations between July 2016 and April 2018.

B2B 52
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What To Do When Your Startup Is Flatlining

The Horizons Tracker

In my experience as co-founder of Capita Scaling Partner, it has been my mission to save tech start-ups from flatlining and put them on a path of extreme growth – adding business sense to tech innovations. In this article, I’ll share those lessons and hopefully give helpful insight on how to keep your company off the operating table.

Price 80
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The Rise of the Chief Customer Officer

Harvard Business Review

The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. About one quarter of these CCOs formerly held operations positions. Who are these new customer experience executives — and why do companies appoint them?

B2C 15