Harvard Business Review

OCTOBER 5, 2012

Many innovative customer-service solutions like these are simple and inexpensive, and they have high payback. It might take a scorecard approach for you to figure out that the sales peak coincided with a particular phase in the staff-training schedule. Big data, by contrast, is far from inexpensive, and the payback is often iffy.

CAPEX 15

CAPEX Balanced Scorecard Hedge Software 15

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

JANUARY 4, 2013

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. Often leaders have the best intentions, but people cannot read their minds.

Mission Statement 19

Mission Statement Balanced Scorecard Objective Long-term 19

Harvard Business Review

DECEMBER 19, 2012

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. The Social Solution to Innovation Challenges. The metrics.

Balanced Scorecard 12

Balanced Scorecard Media McKinsey Metrics 12

Harvard Business Review

MARCH 19, 2014

In our research on change agents at the Phoenix Community of FCB Partners , we have found that there are three distinct challenges which require different kinds of change leaders: (1) transformational leaders, (2) innovation instigators, and (3) innovation managers. The Innovation Instigator. The Innovation Manager.

Balanced Scorecard 10

Balanced Scorecard Innovation Globalization Micromanagement 10

Harvard Business Review

NOVEMBER 29, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Banking 17

Banking Crisis Merton Guidelines 17

Harvard Business Review

NOVEMBER 12, 2012

Is having 80% women in HR and support functions and 80% of men in operational roles what you are after? For instance, make sure targets are gender neutral and focused on balance, not women, e.g., a minimum of 35% (or 50%) of either gender at all levels across all functions. This isn't balance, it's just Mad Men, repainted.

Diversity 10

Diversity Balanced Scorecard P&L Committee 10

Harvard Business Review

NOVEMBER 30, 2010

His most recent books are Competing on Analytics: The New Science of Winning and Analytics at Work.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

DECEMBER 10, 2015

Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Strategy Driven

MARCH 7, 2014

Professional innovation. However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources. These are the ingredients that make a legend: Significant business contributions. Mature confidence and informed judgment. Courage and leadership.

Balanced Scorecard 68

Balanced Scorecard Budgeting Learning-by-Doing Risk Management 68

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Incorporate these measures into the company's "balanced scorecard" or dashboard.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

MAY 18, 2017

Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. Garvin stresses the importance of rigorous experiments (years before experimentation became the rallying cry for a new generation of innovators); thoughtful problem definition; and smart, well-designed metrics.

Management 12

Management Balanced Scorecard NPV Article 12